Results-driven Virtual Assistant and Operations Professional with 10+ years of experience in customer success, staffing operations, and project coordination. Proven ability to streamline workflows, resolve complex issues, and support business growth through data-driven execution. Strong background in managing remote teams, optimizing processes, improving service metrics, and supporting leadership with reliable operational support. Highly organized, proactive, and detail-oriented.

I specialize in:
-Customer support (email , chat, ticketing, phone)
-Account management and relationship building
-Escalation handling and issue resolution
-Process improvement and documentation (SOPs, macros, knowledge base)
-Team coordination, QA, and light leadership support
-CRM and helpdesk tools (Zendesk, Intercom, Freshdesk, Front, etc.)

I'm known for being reliable, detail-oriented, and proactive. I don't just respond to tickets, I look for patterns, improve workflows, and help teams operate more efficiently. I've also supported internal operations such as queue management, reporting, onboarding, and training.If you?re looking for someone who treats your business like their own and consistently delivers quality support, I would love to connect.

Hi there! Thanks for stopping by my profile — I’m excited you’re here!

I’m a dedicated and detail-oriented professional with over 8 years of experience in healthcare administration, medical billing, payroll, staffing, and customer service. I’ve worked as a Medical Biller and Collections Specialist with Credentialing, Payroll Manager, Trainer, and Staffing Manager, helping clients streamline processes, reduce errors, and improve efficiency.

I’m skilled in insurance claims (both secondary and primary), credentialing, payment posting, EHR management, Insurance verification, payroll processing, and I take pride in delivering quality, accurate, and on-time results. Clients describe me as reliable, proactive, and easy to work with — someone who gets things done with care and consistency.

Core Skills & Expertise

Medical Billing & Collections Healthcare Administration & Credentialing Payroll & Staffing Management Team Training & Leadership Customer Service & Client Support EHR / EMR Systems, Claims & Payment Posting


Tools & Systems I Use
OfficeAlly | PracticeQ | Osmind | IntakeQ/PracticeQ | Availity | CAQH | ADP | Stafferlink | Intellify | Microsoft | Google Suite | Zendesk | RingCentral | 8x8 | Canva | CRM Platforms | Payer Portals (BCBS, UHC, Cigna, Noridian, Palmetto, etc.)| ETC.

If you’re looking for a dependable professional who can help your business stay organized and efficient — I’d love to work with you!

I help business owners scale by bringing structure, efficiency, and smart systems into their operations.

With 8+ years of combined experience in customer service, executive real estate support, and operations management, I don’t just complete tasks. I improve workflows.

Core Expertise:

Cold Calling & Lead Generation
CRM Management & Data Entry
Skip Tracing & Due Diligence
Property Listings & Ad Content
Executive Admin Support
SOP Creation & Workflow Optimization
Team Coordination & Training
Escalation Handling & Problem-Solving
Payroll & Roster Management

I’ve supported real estate professionals for 4 years and led operations for an Australian childcare recruitment agency, managing teams, creating SOPs, handling escalations, and driving process improvements.

If you need someone proactive, organized, and solutions-driven. I’m ready to step in and deliver.

Highly organized and dependable Virtual Assistant with experience in appointment scheduling, data entry, case analyst and customer service within financial institutions. Skilled in managing calendars, handling client communications, and maintaining accurate records while ensuring confidentiality and efficiency.

Currently working as a Case Analyst in a litigation company, providing administrative and analytical support by organizing case files, reviewing documentation, and meeting strict deadlines. Detail-oriented, tech-savvy, and adaptable, with the ability to multitask in fast-paced, remote work environments.

Committed to delivering reliable virtual support, streamlining processes, and helping clients stay organized and focused on their core business goals.

A Computer Science graduate with a flair for multimedia and entertainment, I bring a unique blend of technical expertise and creative insight to the table. My journey began in customer and technical support roles, honing my communication skills and problem-solving abilities. Transitioning seamlessly into recruitment, I've cultivated strong relationships with enterprise clients, leveraging my understanding of technology to match top talent with their needs. With a passion for innovation and a dedication to excellence, I'm poised to contribute effectively to the dynamic intersection of technology and entertainment.

I am Krysteene Joy Wong , a registered nurse in my profession. I have extensive experience as a Healthcare Scheduler and Healthcare Coordinator. I have developed strong communication skills that facilitate clear collaboration among team me mbers. My keen attention to detail ensures that I manage complex calendars effectively, preventing conflicts and optimizing efficiency. I can handle like cancellation of schedules and NCNS, looking for any replacements. I am fluent in using Wellsky, When I Work, Laboreged/Nexus and Team bridge scheduling
I thrived in fast-paced environments, demonstrating my ability to adapt quickly to changing priorities while maintaining a positive attitude. I am eager to bring my organizational skills and commitment to excellence to your team, contributing to streamlined scheduling processes and overall success.

I am an enthusiastic and resourceful individual with a strong will to turn ideas into impactful solutions. My determination drives me to overcome challenges with optimism and resilience, while my creativity allows me to approach problems from fresh and innovative angles. Whether working independently or collaborating in a team, I bring energy, focus, and a commitment to delivering meaningful results.

I am enthusiastic about the
opportunity to bring my well-rounded experience, attention to detail, and
strong work ethic to your team. I take pride in delivering clean, organized,
and welcoming environments for clients, and I am confident I can contribute
positively to your company's goals.I set hundreds of appointments in a day, qualifying leads to set a schedule or book a call with my sales closers and managers and make it into sales. Proficient in English communication and handling different personalities to make sales, experienced sales and marketing representative, can do inbound and outbound sales.

Throughout my career, I have helped
manage cleaning services for a wide range of property types, including
residential homes, office spaces, short-term rentals, commercial buildings, and
post-construction sites. My background combines hands-on cleaning experience
with comprehensive administrative and coordination tasks, making me highly
effective in both operations and support roles.


In my role at the agency, I have overseen
cleaner hiring and onboarding through platforms like Indeed and WiseHire,
coordinated interviews via Calendly, and handled quality assurance, team
scheduling, and customer communications.

I am a reliable and detail-oriented *Bookkeeper* with hands-on 10 years experience supporting *US-based businesses*, including companies in California. I help business owners keep their financial records accurate, organized, and up to date, so they can focus on running and growing their business with confidence.

*Bookkeeping Services*

I provide day-to-day bookkeeping support, including:

* Accounts Payable & Accounts Receivable (AR/AP)
* Bank and credit card reconciliations
* Recording sales, expenses, and journal entries
* Payroll journal entries
* Invoicing and payment tracking
* Monthly and financial reports

I primarily work with *QuickBooks Online* and *FreshBooks*, and I use *Excel and Google Sheets* to support reconciliations, tracking, and reporting.

*Staffing Coordinator Experience*

In addition to bookkeeping, I have experience working as a *Staffing Coordinator* for a *California-based staffing agency*. In this role, I supported daily operations by:

* Coordinating recruitment and scheduling of employees, including nannies and caregivers
* Booking placements with families and ensuring smooth coordination
* Collaborating with internal teams and corporate partners
* Maintaining and updating employee and staffing records
* Assisting with bookkeeping tasks and invoicing alongside staffing operations

*Why Work With Me*

* Detail-oriented and highly organized
* Easy to communicate with and dependable
* Experienced with US business operations
* Committed to accuracy, confidentiality, and on-time delivery

If you’re looking for a *dependable bookkeeper* with *QuickBooks Online expertise* and added experience as a *Staffing Coordinator*, I’d be happy to help support your business.

I have an experience as Order Process Analyst/ Order Fulfillment dispatcher for 1 year and fortunately, I was absorbed and promoted to Credit Analyst for 3 years(monitoring daily AR of the customer, checking their credit limit, cheque payment, document process for applying credit limit, physical visit for reconciliation). after that I gained a big step of my career as Sales office manager for 1 year and leading the sales office. Monitor and check all the transactions and helping the Sales team to achieve monthly targets. Lastly, I moved to Food & Beverage industry abroad I was about to achieve my quarterly target while handling day-to-day operations. Training people to perform the standard processes.

Experienced Subject Matter Expert with over three years in the BPO industry, specializing in healthcare and financial accounts. Skilled in multi-channel communication, customer engagement, and professional email writing, with proven ability to train and support teams. Recognized for analytical thinking, adaptability, and strong time management, I excel in delivering high-quality service while maintaining compliance and efficiency. Currently seeking remote opportunities as a Healthcare Virtual Assistant, Lead Generation Specialist, or Underwriter, where I can leverage my expertise to provide reliable, organized, and client-focused support.

Hi! I’m Gany , 26 years old, based in Cavite, Philippines.
I have over 4 years of experience in the healthcare staffing industry and customer service. For 2 years, I worked as a General Manager, Scheduler, and Recruiter for a healthcare staffing agency based in Georgia, USA. In this role, I managed staff schedules, processed applications, built strong relationships with clients, and ensured all operations met company standards.
I also have 1 year of experience as a Customer Service Representative for T-Mobile North America, where I handled customer concerns, upsold products and services, and ensured every customer had an excellent experience.
Additionally, I worked 1 year as a Scheduler and Recruiter for a healthcare staffing agency in Ontario, Canada, where I managed staff schedules, ensured client needs were met, recruited qualified applicants, and strategized to optimize staffing hours.
I’m proficient in Google Workspace, Microsoft Office, and scheduling platforms such as Bluesky, Deputy, and Homebase. I take pride in being organized, dependable, and proactive—always focused on delivering quality work and supporting team success.

Results-driven Healthcare Staffing Coordinator
in clinical intake, EMR systems, and remote BPO support. Proven ability to
deploy field staff efficiently, resolve compliance gaps, and manage operations
across time zones. Tech-savvy, deadline-oriented, and thrives in fast-paced,
fully remote environments

WHAT I CAN DO:
Healthcare Staffing & Coordination* Match patients with licensed clinicians based on specialty, skills, and coverage area* Verify physician orders, insurance eligibility, and intake documentation for remote admissions* Monitor and resolve missed or canceled visits within 1 hour to maintain care continuity* Coordinate hybrid and telehealth visits according to patient needs and clinician licensure* Track clinician credentials (e.g., CPR, CEUs, TB, physicals) and ensure up-to-date compliance
Customer Service & Billing Support* Handle 50+ customer interactions daily via voice, chat, and email with 95% satisfaction* Guide customers and service providers (Dashers, Merchants) through real-time app/GPS issues* Process billing adjustments, salary claims, and compensation with no discrepancies* Retain high-risk customers through effective resolution strategies
Administrative & Executive Support* Manage calendars, coordinate travel, and organize medical or corporate events* Record board-level meeting minutes and oversee confidential documentation* Maintain accurate patient files, medical records, and insurance documents* Support clinical procedures and daily operations in a healthcare environment
Tech Tools & Remote Work Platforms* EMR: Hospice Fusion* CRM: Salesforce* Communication: Zoom, RingCentral, Slack, Microsoft Teams* Productivity: Google Workspace, Microsoft Office* Remote BPO Systems & Data Entry Tools

- Results-driven professional with extensive experience in customer service

- Admin support, and business operations

- Skilled in communication, data management, and multitasking

- With a strong focus on accuracy and customer satisfaction

Pursuing opportunity which allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.
Seeking challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to
work well with people which allow me to grow
personally and professionally.