BPO Operations Leader | 15 Years Industry Expertise | 7 Years Strategic Leadership

I am a seasoned BPO Supervisor with 15 years of experience leading high-performing teams. Currently, I manage a 17-agent team for a major US telecommunications account (Cable, Internet, Landline, and Mobile). I specialize in agent coaching, performance motivation, and operational compliance, ensuring my team is always updated and empowered to succeed.
Core Competencies

• Expert Communication: Fluent in English with a focus on professional reporting, client relations, and cross-departmental collaboration.

• AI & Tech Integration: Expertly leverage Gemini, Copilot, and ChatGPT to boost productivity. I use AI daily to generate real-time troubleshooting guides for agents, resolve complex customer issues on the fly, and build automated team dashboards to track live performance metrics.

• Technical Proficiency: Advanced user of MS Office (Expert Excel/Pivot Tables, Word, PowerPoint) and Canva for professional visual content.

• Operational Excellence: Highly self-motivated with a 100% deadline compliance rate and a sharp eye for detail and quality control.

Key Achievements (2021–2025)
My leadership style is defined by consistent, award-winning results:

Top Honor: Supervisor of the Year (2022)
Individual Excellence: 4x Supervisor of the Quarter | 19x Top Supervisor of the Month
Team Performance: 3x Top Team of the Quarter | 8x Top Team of the Month


I am a results-driven leader with a proven track record of hitting targets and elevating team performance. I am eager to bring my 15 years of expertise to your organization and contribute to your continued success

Dedicated and passionate Fitness Coach and Nursing Graduate with experience in personal training, client assessment, nutrition guidance, and healthcare support. Skilled in helping clients achieve weight loss, muscle gain, strength, and endurance goals through personalized fitness programs. Knowledgeable in anatomy, physiology, CPR/AED, and customer service with strong communication and organizational skills.

I help businesses increase revenue, close high-value deals, and communicate effectively with clients.

With 10+ years of combined experience in sales leadership and Business English training, I bring both strategy and execution—whether it’s driving sales, managing client relationships, or improving business communication.

I spent over four years as a Regional Director of Sales, managing and growing revenue across 14 US-based hotels, including IHG, Choice, and independent properties. I led sales teams, handled corporate accounts, and negotiated contracts—successfully securing high-value deals, including a $1.2M partnership with Panasonic.

Before that, I worked for six years as an ESL instructor, specializing in Business English, where I helped professionals communicate clearly and confidently in real-world business environments. This gives me a unique edge: I don’t just sell — I understand how to communicate value in a way clients respond to.

What I Can Help You With:
• Sales strategy and revenue growth
• Lead generation and client acquisition
• CRM management (Zoho, PMS systems, etc.)
• Contract negotiation and closing deals
• Customer support with a sales-focused approach
• Business English coaching for teams and professionals

Why Clients Hire Me:
• Proven track record in multi-property sales and revenue growth
• Strong ability to build relationships and close deals
• Clear, confident, and professional communication skills
• Reliable, adaptable, and focused on real results—not just tasks

If you’re looking for someone who can drive sales, communicate effectively with clients, and deliver measurable results, I’d be happy to support your business.

I am a Learning & Development Specialist, ESL/IELTS?TOEFL Coach, and Executive Virtual Assistant with 18+ years of experience supporting global clients, teams, and learners.
I help businesses and professionals improve communication, performance, and operations through structured training, quality assurance, and reliable executive support.
What I can help you with:
Learning & Development support
Training facilitation & coaching
ESL, IELTS & TOEFL coaching
Quality assurance & performance reviews
Executive & administrative virtual assistance
Client communication & customer support
Process documentation & reporting

I have worked as a Head Teacher, Trainer, QA Analyst, Customer Service Specialist, and Executive VA, supporting Australian and international accounts. I?m known for being organized, proactive, detail-oriented, and easy to work with in remote setups.
If you're looking for someone who communicates clearly, takes ownership of tasks, and consistently delivers quality results, let's work together.

Message me to discuss your project.

I believe the best work happens when people feel supported and systems run seamlessly. As a friendly and dependable professional, I bring patience, empathy, and diligence to everything I do—whether I'm helping customers solve complex problems, supporting teammates through challenges, or streamlining operations behind the scenes.

My experience spans customer service, team support, and operations, where I've worn many hats: troubleshooting technical issues, managing subscriptions, coaching new tea-----------mbers, and even contributing to AI model training through precise data labeling. What drives me is the satisfaction of making work more efficient and enjoyable for everyone I support.

I take pride in being the person others can count on to keep things running smoothly, and I'm always looking for ways to improve processes and create better experiences. When I'm not problem-solving professionally, you might find me exploring the world of Teyvat.

Healthcare Support Specialist with extensive experience in benefits, eligibility, claims, and medical prior authorizations for US-based healthcare practices. Skilled in Medicare Advantage and commercial accounts, HIPAA compliance, and payer workflows. Adept at ensuring timely approvals, accurate documentation, and seamless communication between providers, payers, and patients. Remote-ready, detail-oriented, and adaptable to fast-paced environments.

Corporate gym coach with hands-on online coaching experience, delivering structured training programs, progress tracking, and real accountability. I help clients train smarter, stay consistent, and achieve sustainable results—anytime, anywhere.

-Possess great verbal and written communication
with English and Filipino.
-Work Well under pressure.
-Sales and Marketing
-Client Communications
-Organizational Skills
-Can be relied upon to meet schedules and deadlines.
-Multitasking

Motivated and knowledgeable Fitness Coach skilled in creating personalized training programs, guiding clients with clear instruction, and promoting proper form and injury prevention. Experienced in conducting assessments, tracking progress, and providing motivational support to help clients achieve long-term results. Strong communication skills, a solid understanding of nutrition basics, and the ability to adapt workouts to all fitness levels ensure an engaging and effective training experience.

Hi! I help fitness coaches turn Instagram conversations into qualified leads and consistently booked calls.

I specialize in managing DMs in a way that feels natural, engaging, and aligned with your brand—so your prospects don’t feel like they’re being sold to, but guided toward the right decision.

Here’s how I support your growth:
- Crafting and managing personalized DM conversations that build trust and drive action
- Qualifying leads and guiding them smoothly toward booking calls
- Scheduling appointments and handling consistent follow-ups
- Reducing no-shows through timely confirmations and pre-call touchpoints
- Organizing and tracking leads for a clear, structured pipeline
- Providing content and messaging insights to improve engagement and outreach performance
- Delivering daily reports with key updates and progress tracking

My approach is simple: consistent outreach, clear communication, and a structured system that keeps your pipeline active and converting.

If you’re looking for someone who can manage your inbox, nurture your leads, and help you turn conversations into clients—send me a message.

Hi! I’m Julia, a Registered Psychometrician and Psychology graduate with experience providing administrative and client support in remote work environments.

I have experience in task coordination, data entry, documentation, spreadsheet tracking, and maintaining accurate records while handling confidential information professionally. I also have experience supporting structured workflow processes, stakeholder coordination, and basic social media content support through editing short-form videos.

My background in psychology, administration, clinical settings, crisis intervention, and virtual assistance has strengthened my communication skills, empathy, and ability to work with clients professionally, making me a reliable support for admin, recruitment, clinical support, or customer-facing roles.

Tools I am already comfortable using include:
• Microsoft Office
• Google Workspace
• Canva
• Spreadsheet tracking and reporting
• Slack
• Clickup
• CapCut
• WordPress

I’m organized, systems-oriented, and committed to delivering accurate and timely work. I’m eager to support your team in maintaining efficient operations in a remote environment.

Executive Virtual Assistant, have hands on experience on E-Commerce, Email marketing, manual lead generations, social media management, affiliate marketing, collaborations outreach and video editing.

Why strain yourself and lower your productivity which in turn affects your business when you can have a Qualified, Experienced, Professional, and Reliable General Virtual Assistant?

Here's Why you should HIRE ME:
-Registered Nurse and HIPAA Certified
-3+ years of General VA experience.
-Strategic problem------------ver with meticulous attention to detail.

Armed with an optimistic mindset and a proactive approach, I have successfully supported numerous clients in areas such as executive assistance, administrative duties, personal assistance, and project coordination.

Here are the tools/websites that I have experience with:

Invoicing/Billing
I am HIPAA certified and skilled in Invoicing/Billing with experience in tools like Simple Practice and Hurdlr.

Social Media Management
I also specialize in managing Social Media platforms such as Facebook, Instagram, TikTok, Pinterest, LinkedIn, and YouTube.

Graphic Design & Templates
My design expertise includes creating graphics and templates with a focus on Canva, making me a real Canva Wizard!

Video Editing Tools:
I am adept at video editing, utilizing tools like Filmora, CapCut, Canva, Descript, and OBS.

Calendar Management
In terms of Calendar Management, I am proficient in Google Calendar and Calendly.
<8efe80624d780eba0c6493ec45140364>Email Marketing
My skills extend to Email Marketing where I can effectively use MailChimp and Constant Contact.

Website Creation Tools
I have experience in website creation using platforms such as WordPress and Wix.

Project Management
I am efficient in managing projects, with proficiency in Asana, Trello, ClickUp, and Basecamp.

Microsoft Office and Google Suit
I am comfortable with both Microsoft Office Suite and Google Suite, including applications like Microsoft Word/Google Docs, Microsoft Excel/Google Sheets, Microsoft PowerPoints/Google Slides, Gmail, Outlook, Google Drive, and Google forms.

Communication Tools
I use a range of Communication Tools like Slack, Zoom, Skype, and Google Meet.

File Management Tools
I am proficient in File Management Tools such as GDrive, Mega, We Transfer, and Dropbox.


So let's increase the productivity of your business. Let's Chat!

Jobs and skills

Trainer and Coach
- Strong presentation and facilitation skills, experienced in measuring training
effectiveness through feedback and performance metrics. Collaborates
closely with Operations to ensure smooth transition of agents from training to
production while consistently achieving training targets. Actively participates
in client and cross-functional.
- Data Entry and Analysis

Customer Service Advisor
- Handles 3 channels (Outbound, Inbound, and Email) to assist the global English clients
- Manage Emails
- Investigating delivery issue of Ads
- Creation of efficient Ad Campaigns
- Masters the use of Business Suite, Ads Manager, LWI and other ad accounts
- Comfortable working with spreadsheets
- Managing Ad Platforms and Placements

Subject Matter Expert
- Assisting new hires in handling cases
- Coaching and mentoring
- Call audits
- Case Scrubbing

Customer service representative
- Taking inbound calls for healthcare account (US Clients)
- Handling Grievance
- Order status and placement management
- Working with tools and resources

Talent acquisition and development
- Manage end-to-end recruitment processes (job posting, sourcing,
screening, interviewing, and onboarding)
- Develop and implement effective sourcing strategies (job boards, social
media, referrals)
- Conduct interviews and evaluate candidates based on skills, experience,
and cultural fit

Senior Telemarketing Agent / Appointment Setter

Social Media Marketer

Sales Coach

Quality Assurance