ORT AUTOMATIONS , Social Media Coordinator - June 2023 -Present. WALL STREET CAPITAL ADVISORS , Loan Processor/ Transaction Coordinator- June 2018-October 2018. WELLS FARGO , Loan Documentation Specialist- March 2015-April 2018. JP MORGAN CHASE & CO , Foreclosure Quality Analyst- October 2013- February 2015; Communication Data Quality Analyst -October 2012-October 2013; Senior Funding Analyst- July 2011-October 2012 SM SUPERMALLS, Business Center Operations Assistant- March 2011-July 2011 SITEL PHILIPPINES, Subject Matter Expert

I work as an Office Admin for almost five years and my duties are reviewing, verifying, and processing of loan applications to ensure accuracy and compliance with the company's guidelines and responsible for initiating legal action against members with defaulted account including the preparation and submission of legal documents to the court and attending hearing sessions. I am passionate about my work and consistently put in effort to ensure tasks are completely accurate and efficient.
In addition, I am a dependable and detail-oriented bookkeeper with experience managing financial records, reconciling accounts, processing invoices, and handling accounts payable and receivable. I take pride in keeping records accurate, meeting deadlines, and maintaining confidentiality. I am organized, eager to learn, and committed to supporting businesses with reliable financial administration.

I am a detail-oriented Loan Processor and Virtual Assistant with hands-on experience processing residential mortgage loans, including FHA, Conventional, and Non-QM loan products through United Wholesale Mortgage (UWM) and wholesale lenders such as Open Wholesale Mortgage. I am experienced in reviewing loan applications, collecting and verifying borrower documentation, communicating with borrowers, loan officers, and underwriters, clearing underwriting conditions, and ensuring loan files are accurate, complete, and compliant throughout the mortgage process.

In addition to my mortgage experience, I have a strong background in administrative support, project management, and social media management. I am proficient in Google Workspace, Microsoft Office, -----------, Slack, and other collaboration tools, allowing me to efficiently manage workflows, organize documents, and support teams in fast-paced environments.
I also bring creative skills in Canva, Adobe Photoshop, Adobe Premiere Pro, and CapCut, enabling me to create professional marketing materials, promotional videos, social media content, and graphics when needed.

EXPERTISE
Loan Processing
• Process FHA, Conventional, and Non-QM mortgage loan applications.
• Review and verify borrower documentation, including income, assets, employment, and credit documents.
• Submit complete loan files to underwriting and coordinate with underwriters to satisfy loan conditions.
• Clear underwriting conditions and ensure timely loan progression from application to closing.
• Communicate effectively with loan officers, borrowers, title companies, and third parties.
• Maintain organized, accurate, and compliant loan files while meeting deadlines.

Virtual Assistance
• Calendar and email management
• Data entry and document management
• Client communication and follow-ups
• Workflow and project coordination
• Administrative support

Social Media & Content Creation
• Social media management
• Copywriting
• Graphic design
• Video editing
• Content scheduling and engagement

CORE SKILLS
• Mortgage Loan Processing
• FHA Loans
• Conventional Loans
• Non-QM Loans
• Underwriting Condition Management
• Loan Documentation Review
• Borrower & Loan Officer Communication
• Compliance & File Management
• Virtual Assistance
• Project Management
• Copywriting
• Social Media Management
• Graphic Design
• Video Editing

TOOLS & SOFTWARE

Mortgage Platforms
• United Wholesale Mortgage (UWM)
• Open Wholesale Mortgage

Productivity & Office
• Google Workspace
• Microsoft Office
• Google Drive
• -----------
• Slack
• Zoom
• ChatGPT
• PDF Editing & Formatting Tools

Creative Tools
• Canva
• Adobe Photoshop
• Adobe Premiere Pro
• CapCut
• Meta Business Suite
• Hootsuite

Portfolio
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+7 Years Experienced in Mortgage / Real Estate Industry

Hi! I’m a versatile VA with 4+ years of experience in customer support, B2B sales, CRM work, bookkeeping, and mortgage loan processing. I’ve worked across fintech, healthcare, and mortgage lending, handling fast-paced tasks with accuracy and a calm, problem-solving mindset.

From solving customer issues to managing loan files and supporting sales pipelines—I get things done smoothly, quickly, and reliably.

Experienced Credit Risk Analyst with a demonstrated history of working in oil & retail industries. Skilled in communication, accounting, relationship building, presentation skills and interpersonal skills.

Mortgage Loan Modification Processor | Real Estate VA | Ex-JPMorgan Chase | 8+ Yrs Experience

I've spent the last 8+ years working in US mortgage lending and financial services, including 4 years at JPMorgan Chase in BGC Taguig. My experience spans mortgage quality auditing and loan modification processing for government-backed and private investor loans (Fannie Mae, Freddie Mac, FHA, VA).

I help US lenders, mortgage brokers, and real estate investors by:
Conducting end-to-end quality audits on mortgage files
Track deadlines and closing timelines
Ensuring compliance with investor guidelines and federal regulations
Analyzed modification terms, interest rates, and payment schedules
Processing final loan modifications and validating trial payments
Ensuring accurate and timely data entry and updates in servicing systems

Tools I Use:
Microsoft 365 | SharePoint | MSP (Mortgage Servicing Platform) Black Knight | Chase Answer | DW (Document Workspace) | DocuSign

Awards & Recognition:
JPMorgan Bayani Award (Home Lending) — 2022 & 2023
JPMorgan Outstanding Quality Performance — 2023
JPMorgan Closing Top Performer (Multiple Quarters) — 2023

I am graduate of accounting technology who has experience in bookkeeping, accounting and bank teller/credit operation specialist. I had an experience with Australian client(Mortgage Broker) as a general admin assistant, loan processor and deals with real estate. Additionally I had an experience with BPO as customer service taking outbound and inbound calls. I am proficient in MS word, PowerPoint and excel. Have a basic knowledge in accounting software such as Xero and QuickBooks. Proficient in CRM, data entry, apply online lodgment, inbound and outbound calls and email. Have strong english communication skill. I am goal oriented, focused and have initiative with my task. I can also work under pressure and deadlines.

Highly experienced data entry

Virtual assistant, travel planning, and remote loan processing for U.S.-based clients. Seeking $6–$10/hr flexible roles

Experienced in Loan Processing, Transaction Coordination, Real Estate Support, and Administrative Operations. I help keep files organized, deadlines on track, and communication smooth between clients, lenders, and internal teams.

Experienced in loan document review, condition follow-ups, lead management, market reports, listing alerts, and client coordination.

Tools

-Google Workspace
-Microsoft Office
-Follow Up Boss
-Salesforce
-HubSpot
-NetSuite
-Zoho
-Trello
-Slack
-Notion
-Loom

Experienced loan processor assisting clients with compiling files and performing financial and employment verifications. Skilled in ordering appraisal reports, third-party reports, reviewing conditions, and preparing files for final underwriting approval.

I specialize in:
Borrower processing, document verification, and packaging loan files. Experienced in multi-system agent coordination, including reporting and document verification processes, with strong compliance knowledge.

I help businesses reduce administrative burdens and speed up approvals by serving as a critical bridge in organizing, verifying, and preparing loan applications so underwriters can review and approve them quickly and accurately.

As the primary point of contact, I provide regular status updates, follow up on missing information required by lenders, and ensure compliance throughout the loan process.

Dynamic Professional with Proven Expertise and Experience of more than 10yrs in Real Estate & Financing Industry, End to End Mortgage Processing in US, CANADA & Philippines, Administrative Tasks, Social Media Management– Driving Innovation and Results for the company's success

Results-driven and detail-oriented Loan Processor and Business Management Graduate with a strong background in administrative task, loan documentation, loan disbursement, and client verification. Skilled in maintaining compliance with company policies and Anti-Money Laundering (AML) regulations, ensuring smooth and accurate financial transactions.

Able to reach out and communicate with clients to tender their needs

Ability to work well via remote set-up

Meet target goals in a given period of time

Assertiveness in handling given tasks

Ability to complete tasks given under minimal supervision

Ability to adapt through a fast-paced and changing environment

Excellent Verbal and Written Communication skills

Excellent organizational abilities

Knowledgeable in troubleshooting technologies

Exceptional ability to manage multiple tasks in a pressured environment