I would describe myself as a diligent worker, an action-oriented person with a positive can-do attitude and a willingness to grasp opportunities, striving to improve and grow as an employee constantly. I am a quick learner, organized and I work well with others.

List of Expertise:
Researcher
MultitaskerFacebook Ads
Medical Coding
Time Management
Content Writing
Active listening
Gathering Images
Basic Bookkeeping
Executive Assistant
Chat and Email Support
Social Media Management
Admin/Virtual Assistant
Health Care Professional
Data gathering/ Data Entry
Real Estate Lead Generation
3 years in Customer Service
Crypto currency email marketing
Inbound and Outbound Call Handling
Provide 5 Star Customer Satisfaction
Amazon Customer Support/ Technical Support
Strong organizational and management skills
Outstanding skills in providing customer care
Appointment Setter (LinkedIn, Email and Cold calling)

Tools:
Zoom
Loom
Toky
Canva
Asana
$lack
$kype
Trello
Zendesk
-----------
Aircall
Calendly
LastPass
LinkedIn
MailChimp
Photoshop
Panda Doc
Go High Level
Google Docs/Sheets
Myob And Xero Software
Let me help you. Let's talk!

I want to be recognized as a versatile, meticulous, and trustworthy professional who excels at balancing attention to detail with customer centric- care. I aim to bring reliability to every role, whether ensuring , financial accuracy, protecting safe spaces, resolving conflicts fairly or streamlining administrative processes. I strive to adapt quickly to new challenges, prioritizes integrity in all interactions, and contributes to building both efficient operations and positive experiences for clients and colleagues alike.
As a Bookkeeper I am proficient in managing financial records, reconciling accounts, processing invoices/ payments, preparing basic financial reports, and ensuring adherence to accounting protocols.
As Customer Service Representative I am skilled in addressing inquiries across multiple channels resolving customer concerns promptly, maintaining positive relationships and ensuring high satisfaction levels through clear, empathic communication.
As an Admin Assistant I am capable of overseeing office operations, scheduling, managing documents/ databases, coordinating logistics, handling correspondence, and supporting teams to optimize workflow efficiency.
Content Moderator- Experienced in reviewing and moderating digital content to enforce community guidelines, maintain a safe environment and address inappropriate policy violating material effectively.
Dispute Expert for Financial Accounts- I am knowledgeable in investigating and resolving financial account disputes, verifying transaction details, liaising with relevant parties, and ensuring fair resolutions that comply with regulatory standards and company policies.

Hi, I'm your reliable Virtual Assistant!

Erin — your dedicated and hardworking Virtual Assistant with 3 years of BPO experience in customer service, where I handled high-volume calls, emails, and live chats daily.
I've also worked as an Executive Assistant, supporting busy professionals with scheduling, correspondence, and day-to-day operations — and as a Community Association Manager (CAM), handling HOA/resident communications, administrative coordination, and community-related tasks.
I can help you with email marketing campaign setup and management, executive and administrative support, and community association management including resident coordination. I'm also experienced in customer support via phone, email, and live chat, as well as scheduling, data entry, and inbox management. On top of that, I can assist with social media management, content scheduling, and basic photo and video editing to support your brand's online presence.

Tools I work with:
SmartLead • ----------- • Claude AI • Canva • CapCut • MS Office • ChatGPT • Google Workspace

I am a Customer Support Specialist with over five years of experience providing exceptional service to U.S.-based clients in the e-commerce industry. My experience includes handling chat and phone support, resolving complex customer concerns, managing escalations, and serving as a Subject Matter Expert (SME). These roles have strengthened my communication, problem-solving, and organizational skills while allowing me to consistently deliver excellent customer experiences.

Beyond customer support, I have a passion for social media and content creation. As an affiliate marketer, I create short-form content for TikTok, Instagram, and Facebook, focusing on engaging hooks, audience retention, and content that encourages viewers to take action. I also have experience using CapCut, Adobe Premiere Pro, and Canva to create and edit content.

I'm a fast learner, detail-oriented, and adaptable. Whether it's providing outstanding customer support, managing social media, creating engaging content, or assisting with administrative tasks, I'm committed to delivering high-quality work and helping businesses grow.

General VA|Customer Support|E-commerce|Lead Generation|Social Media Manager

Here’s how I can help your business grow:

-Customer Support (Email, Chat, Phone)
-Order Processing, Refunds & Returns Management
-Shopify, Shopee, Lazada & E-commerce Operations
-Lead Generation & Data Entry
-Calendar & Email Management
-Social Media Content Creation & Scheduling
-Canva Graphics & Short-Form Video Creation
-CRM & Helpdesk Management
-Administrative & Marketing Support

I am known for:

-Processing 100+ orders daily with zero errors
-Strong attention to detail and organization
-Fast learner and self-starter
-Excellent English communication skills
-Reliable and long-term team player

If you're looking for a reliable partner who can support your business with professionalism, efficiency, and attention to detail, I’d be happy to discuss how I can help you achieve your goals.

Adaptable and able to perform well under pressure, with a flexible and solution-focused mindset. Self-motivated, hardworking, and committed, with strong enthusiasm for continuous learning and growth. Open-minded, trustworthy and quick to learn new processes and systems.

While my background has primarily been in customer service and team support across different industries, the core of what I’ve always done is help things run smoothly behind the scenes, and that’s exactly what I hope to bring to your team.

I’ve worked in healthcare, where I handled precertification requests and dealt with sensitive information every day. I’ve also led my own team for a large heavy machinery rental company in the U.S., where I balanced team coordination, customer needs, and daily operations. Most recently, I worked in telecommunications, helping customers port their numbers between carriers — a process that requires attention to detail, clear communication, and problem-solving under pressure.

Across all these roles, I’ve developed strong organizational skills, a calm and professional presence, and the ability to handle multiple tasks at once whether that’s managing schedules, supporting a busy executive, or making sure the little things don’t slip through the cracks. I take pride in being someone others can rely on to get things done.

I’d love the opportunity to bring my experience and work ethic to your team. Thank you for considering my application . I’d be happy to discuss how I can support your team.

* 10+ Years of experience in Techn & Customer Support* Worked with AT&T, RingCentral, Guthy|Renkker, Intelligent Technical Solutions* Conversational English comparable to native!
I will make your Customer Relationship streamlined and efficient!
I offer Virtual Assistance with a heavy background in TECH & CUSTOMER CARE.
I had more han 10+ years of phone, email and chat support on a call-center environment with a conversational English comparable to native. I've mastered Empathy, Assurance and delivering Resolution and very cofortable communicating in any form.

ECOMMERCE EXPERIENCE
I had experience managing my own dropshipping store with shopify few years ago. Building everything from product research, copywriting / product listing, building the store, installing apps and it's back-end system to installing pixels running google and facebook ads, order fulfilment and customer service.
I did mostly:
- Video Editing for social media contents and ads- Data Entry- Web Research- Handle Client Inquiries by E-mail & Phone- Excellent Customer Service skills- Prepare and Send out E-mail Newsletters- Send out the requested Information to Customers- Manage Contact Lists and Customer Spreadsheets- Dropshipping Management (Oberlo, Eprolo, Aliexpress)- Writing eCommerce, Shopify, WordPress Product Description

These are on top of my wide tech experience as a remote desktop technician and several tech accounts handles. I'm an expert in:
Office 365 administrationOffice 365 apps troubleshootingSharepoint online MS Exchange onlineComputer troubleshootingAzure ADKnowledge with o365 licensing

Let's schedule a call to be sure and make sure my services perfectly fits your business needs!

##########################################


Hardly getting views & engagements?
- Increase watch time & engagement- Videos recommended on FYP- Acquire hot leads & active followers
Here's how I can help you:
UTILIZE AI GENERATED IMAGESA 10 second story can be told by a personalized, high-quality image.I know the prompts to generate the perfect image that easily tells your story.
CRAFT ENGAGING STORIES FROM RAW FOOTAGESMaking your videos easy to consume, straight to the point with striking captions, engaging and relevant visuals that sticks to the viewers' subconscious.
CAPTIVATING HOOKS / INCREASE RETENTION RATEIn less than 2 seconds, viewers d----------- if they stay or scroll down! HOOK that rubs the viewers' pains, relatable struggles and disagreement that makes viewers itching to find fault and end up watching the WHOLE VIDEO.
VIDEO RECOMMENDATIONWith killer hooks and viewer's personal perspectives challenged, video accumulate the maximum engagement. Social media AI's count mostly the views and engagements before pusing it to wider audience. BIGGER REACH, MORE LEADS!
TREND RESEARCHI go back to previous years and look for seasonal viral videos same season (Christmas, Thanksgiving, BlackFriday/CyberMonday, Elections, St. Patrick's Day, etc) and recreate the same format with new product variation, new content, new images, etc.
TOOLSAdobe Premiere ProCapcutInDesignDavinci ResolveCanvaInshotFilmoreGOQuikMidjourney
PORTFOLIO - https://----------------------.com
Let's turn plans into action! *wink*
Talk soon,?????????????????????????????????????

E-LEARNING MARKETING ASSISTANT
SUPERB LEARNING | MAVENZEAL | MARCH 2021 - PRESENT

I'm a Marketing Assistant for an e-learning website and we offer digital courses where my task includes but are not limited to:

• Copy/load/transfer content from my client to our web pages along with tweaking the formats, adding images and scanning for errors in spelling, punctuation, and others.
• We used MS Teams for communication and learnworlds as one of our platforms given that my client provides me with all the permissions I need via LastPass.
• Transcribe my client's recording.
• Managed and crafted Social Media content given that my client has prepared the calendar and contents they prefer via Trello, Canva, and Google Workspace
• Find cold and warm leads for our LinkedIn growth via daily messaging and filtering given that the client prefers to use their own crafted messages.

ADMINISTRATIVE MARKETING MANAGER and CUSTOMER SERVICE REPRESENTATIVE

KALOS PH SPORTSWEAR | APRIL 2022 - NOVEMBER 2023

• Utilize ouFacebookok page for cold and warm leads
• Client engagement and customer satisfaction• Warm calling via messenger or phone
• Meet-up with walk-in clients in my client's physical store
• Daily sales reporting
• Manually measuring customer's sizes
• Creating charts for layout requests
• Liase with our graphic artists ensuring layout queue and final
• Liase on production teams up to product release
• Product shipment
• Payments collection
• Liase with logistics i.e., same day delivery and standard service delivery upon client's request
• Securing delivery and providing proof
• Resolving returns and exchange

TOOLS AND EXPERTISE

Including but not limited to:

???Facebook
•Instagram
•LinkedIn
•MS Teams
•MS Excel and MS Word
•Adobe Photoshop CC
•Canva
•Filmora
•Hootsuite
•Google Workspace
•Trello
•Canva

Influencer Campaign Manager with hands-on experience managing 70+ brand-creator campaigns. Open to new opportunities in influencer marketing, campaign operations, and creator partnerships. Also experienced in e-commerce customer support and Shopify store operations.

???? About Me:
???? My world revolves around hashtags, shares, and viral -----------nts. I'm on a quest to decode the ever-evolving language of social media, transforming it into meaningful connections and measurable results. My compass is set to explore the ever-changing landscape of social media. I'm on a mission to bridge cultures and communities, navigating the digital world with a passion for Social Media.
I'm your go-to person when it comes to delivering top-notch customer support experiences. My mission is to turn every interaction into a delightful experience. I excel in resolving issues swiftly and ensuring that every customer leaves with a smile. I'm here to make your life easier, one task at a time. As a Virtual Assistant, I bring order to chaos, managing your schedule, emails, and administrative tasks with precision.
AS A SOCIAL MEDIA MANAGER I WILL BE YOUR :
???? Content Conjurer
???? Engagement Catalyst
???? Strategy Savant
???? Conversation Catalyst
???? Trend Tracker
???? Social Navigator
???? Global Connector
???? Graphic Designer
AS A CUSTOMER SUPPORT I WILL BE YOUR :
???? Issue Resolver
???? Voice of the Customer
????Customer Happiness Ambassador
????Problem Solver
????Chat Guru
AS A VIRTUAL ASSISTANT I WILL BE YOUR :
????Virtual Efficiency Maven
????Time Management Maestro
????Inbox Wizard
????Data-Driven VA
????Analytics Enthusiast
????Automation Aficionado
Why Choose Me:
???? Expertise: With 3 years of experience in Social Media Management, Customer support, Virtual Assistant, Graphic Designer, and Content Creator. I've successfully delivered results for clients.
???? Proven Track Record: I take pride in my track record of consistently exceeding client expectations.
???? Innovative Approach: What sets me apart is my commitment to innovation. I approach each project as a unique opportunity to create something exceptional. My creative thinking and problem-solving skills have consistently led to a 100% client satisfaction rating.
HIRE ME! I CAN START IMMEDIATELY!

I am an experienced E-commerce Specialist / Virtual Assistant skilled in managing multi-platform online stores including Shopify, Amazon Seller Central, Walmart, eBay, Pinterest and Etsy.

I specialize in end-to-end e-commerce operations, including product listing optimization (SEO titles, descriptions, bullets), store management, order processing, tracking, returns/refunds, and inventory updates.

I also handle customer service support (email/chat), dispute resolution, chargebacks, A-to-Z claims, account health management, and negative feedback handling to help maintain strong seller performance.

Experienced in using multiple tools and platforms such as Gorgias, Zendesk, Re:amaze, Freshdesk, Help Scout, Deposco, ChannelAdvisor/Rithum, -----------, Slack, Trello, Google Workspace, and marketplace systems.

I also provide SEO optimization across platforms (Amazon, Shopify, Etsy, eBay, Pinterest) including keyword research, listing optimization, and conversion-focused content writing.

I am highly detail-oriented, fast, and reliable—focused on improving sales, customer satisfaction, and smooth store operations.

I focus on improving customer satisfaction, store efficiency, sales performance, and overall account health through fast, accurate, and reliable support.

Available for remote, freelance, or long-term e-commerce support roles.

Hi, I'm -----------– Your Reliable Virtual AssistantHelping busy entrepreneurs stay organized and grow their business with smart, efficient support.
Administrative Support | Inbox Management | Social Media Scheduling
With 5+ years of experience assisting small businesses and solopreneurs, I provide professional and proactive virtual support so you can focus on what you do best. Based in the Philippines, I work with clients around the globe to keep their operations running smoothly — remotely and reliably.
I currently offer:
Admin Tasks – Email, calendar, document organization Data Entry & Research – Google Sheets, Excel, product sourcingSocial Media Help – Content scheduling (FB, IG, Pinterest) Customer Support – Email & chat responses
Need something custom? Let’s talk!

Helping clients minimize workloads!

I am a results-driven Operations Manager and Support Specialist with 15 years of proven experience in the telecommunications and customer service industries. My career progression—built from the ground up as a Customer Service Representative (CSR) to a Quality Assurance (QA) Supervisor and Operations Manager—gives me a unique, 360-degree understanding of how to build, scale, and manage high-performing support teams.

I specialize in streamlining daily workflows, managing strict Service Level Agreements (SLAs), and optimizing quality assurance processes to drive customer retention. I am highly adept at handling complex client escalations, turning difficult customer objections into value propositions, and ensuring operational metrics are consistently met or exceeded.

My Core Expertise Includes:

Operations Management: Workflow optimization, SLA compliance, KPI tracking, and team leadership.

Quality Assurance (QA): Standard Operating Procedure (SOP) creation, performance auditing, and targeted agent coaching.

Customer Success: Advanced objection handling, escalation resolution, and customer retention strategies.

Technical Tech Stack:

Customer Support & Comm Tools: Zendesk (Advanced workflows), Aircall, Slack

Productivity & Data: Microsoft Excel (Advanced data analysis, reporting, formulas), Google Workspace

Financial Platform Management: Managing local/international transfers and billing tools (Wise, PayPal)

I am looking for a long-term partnership with an elite business where I can step in, operate with complete autonomy, and add immediate strategic value to your operations.

If you need a reliable, detail-oriented professional to safeguard your SLAs and elevate your team's performance, let’s connect for an interview.