Social Media Manager, Video Editing, Technical Support, Email Support, Customer

I have hands-on experience providing technical support, such as troubleshooting hardware and software issues, setting up devices, installing applications, and guiding users through basic IT problems. I've helped classmates and family members resolve common technical issues, and I’m confident in my ability to stay calm, listen carefully, and offer clear solutions.

I have experience in video editing using tools like capcut I’ve worked on projects such content for social media. I’m comfortable with basic editing techniques like cutting, transitions, color correction, adding subtitles, and syncing audio.

I have experience handling emails professionally, including responding to inquiries, organizing inboxes, setting up filters and labels, and managing communications efficiently. I'm familiar with tools like Gmail and yahoo and using email etiquette in both internal and external communication.

I have experience in customer service, where I developed strong communication, problem-solving, and interpersonal skills. I learned how to stay calm under pressure, listen to customers’ concerns, and provide helpful, friendly support even in challenging situations.