I help e-commerce businesses streamline daily operations, deliver exceptional customer experiences, and optimize TikTok Shop performance so founders can focus on scaling their business.
For nearly two years, I have supported the day-to-day operations of an e-commerce business by managing customer support, order fulfillment, inventory, and TikTok Shop operations. I handled 50+ customer inquiries daily across Facebook, TikTok Shop, and Shopee, assisting with product inquiries, order updates, shipping concerns, refunds, returns, exchanges, and cancellations while maintaining fast, professional, and customer-focused communication.
I managed order processing by monitoring order statuses, coordinating with logistics providers such as J&T Express, Shopee Express, and Flash Express, tracking shipments, resolving delivery issues, and ensuring accurate fulfillment from purchase to delivery.
As part of store operations, I monitored inventory for 100+ products, identified restocking needs, coordinated with suppliers, maintained product listings, updated pricing and product information, and organized business records to ensure efficient day-to-day operations.
I also supported TikTok Shop by assisting with product management, monitoring store performance, participating in live selling sessions, engaging with customers in real time, and helping increase product visibility and sales through consistent customer interaction. I can also support TikTok Shop affiliate campaigns by assisting with affiliate outreach, coordinating creator communications, tracking collaborations, and helping ensure campaigns run smoothly.
My experience has equipped me with practical knowledge of e-commerce operations, TikTok Shop management, affiliate coordination, customer support, order management, inventory control, logistics coordination, and store administration. I am committed to maintaining efficient operations, delivering excellent customer experiences, and supporting business growth through organized and reliable operational support.