I started my career in the BPO industry, where I worked as a Customer Service Representative for over four years. Since 2017, I’ve been working remotely and have gained close to nine years of home-based experience in customer support, operations, and team support roles.

Over time, my responsibilities grew beyond handling tickets. I’ve supported customers through phone, email, and chat, handled sales conversations, and worked on technical concerns. I also stepped into QA, coached agents, created SOPs, helped improve workflows, and worked on AI automations and Zendesk setup to make our processes more efficient.

I enjoy building systems that make work easier for the team and smoother for customers. Whether it’s improving response flows, documenting processes, or helping implement automation, I focus on making support more organized and scalable.

Communication has always been one of my strengths. I believe great support starts with listening and understanding what the customer really needs. I take pride in being patient, clear, and solution-focused — while still moving fast and staying organized.

Working remotely for many years has taught me to be disciplined, proactive, and always open to learning new tools and systems.

Customer Support & Customer Success Specialist with 15+ years of experience across eCommerce, online marketplaces, telecommunications, retail, and education. Skilled in email and chat support, order management, refunds, account concerns, and customer issue resolution.

Experienced with Shopify, Zendesk, Help Scout, Hiver, Gmail, Slack, Notion, and other helpdesk/CRM tools. Known for strong written communication, attention to detail, empathy, and a customer-focused approach.

Currently seeking remote opportunities in customer support, eCommerce support, customer success, or virtual assistance.

Hi! I'm Joyce, a dedicated Customer Support Specialist with over 6 years of experience providing exceptional customer service through email, chat, and voice support.

I have worked with high-volume accounts, resolving customer concerns, processing orders, handling billing inquiries, and providing technical support while maintaining excellent customer satisfaction.

I also have experience in cold calling and appointment setting, where I successfully engaged potential clients, qualified leads, and scheduled appointments.

Tools I have used include:

Zendesk
Five9
Bliss
Microsoft Office
Teams
Whatsapp
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I'm known for being dependable, quick to learn new systems, detail-oriented, and able to work independently with minimal supervision.

I'm currently looking for a long-term opportunity where I can contribute my experience while continuing to grow professionally.

Customer Service and Back Office Support professional with experience in eCommerce, iGaming, and online platforms. Skilled in customer support, backend administrative tasks, and transaction processing including deposits, withdrawals, refunds, and bank record updates. Proficient in Zendesk, Shopify, Excel, and Google Sheets, with basic social media management experience. Detail-oriented and reliable in fast-paced environments.

no skill summary

I am a dedicated Customer Service Email Support Specialist with experience handling high-volume customer inquiries, order processing, ticket management, and complaint resolution. I provide clear, friendly, and solutions-oriented support while ensuring every concern is handled accurately and on time. I am detail-oriented, reliable, and skilled in using tools such as Zendesk and email support systems to deliver a positive customer experience in every interaction.

Customer Support Specialist with nearly 3 years of experience supporting U.S.-based e-commerce and financial services. Experienced in handling email, chat, and phone support for order concerns, shipping updates, returns, refunds, cancellations, replacements, product inquiries, and customer account assistance. Skilled in Shopify, Zendesk, OFBiz, Loop Returns, Genesys, and Salesforce, with experience assisting customers with Hyundai car loan inquiries while following SOPs, maintaining accurate documentation, protecting customer data privacy, and providing efficient solutions.

Customer Support and Data Operations Specialist with 6+ years of experience supporting international and US-based accounts across telco, retail, and e-commerce industries. Handled 80–100 daily email inquiries using Zendesk, maintaining 95% CSAT, consistent 100% QA scores, and 4–6-minute average handling time.

Promoted to Operations Supervisor, leading 15–20 agents in production and up to 30 agents during training. Conducted daily audits, delivered coaching sessions, and maintained team performance across KPIs including CSAT, AHT, and quality scores.

Skilled in Zendesk, Google Workspace, Slack, and data tracking through spreadsheets. Recognized as a top-performing agent with a 2.9 overall performance score, known for accuracy, efficiency, and reliability in fast-paced environments.

Results-driven Virtual Assistant and IT Support Specialist with experience in customer service, technical troubleshooting, data entry, online research, and administrative support. Skilled in using Microsoft Office, Google Workspace, email management, and various online tools to help businesses stay organized and efficient.

Experienced in handling customer concerns, managing schedules, preparing reports, and providing reliable remote support with strong attention to detail. Tech-savvy and adaptable, with knowledge of computer hardware, software troubleshooting, and basic cryptocurrency and online platform familiarity.

Known for being dependable, fast-learning, and able to work independently with minimal supervision. Committed to delivering quality work, meeting deadlines, and maintaining professionalism in every task. Open to full-time, part-time, or project-based opportunities.

Customer Support Specialist | Virtual Assistant | E-commerce Support | Admin Assistant | Social Media Manager

Hi, I'm Jerel Conde, a reliable and detail-oriented Virtual Assistant with over 9 years of experience in customer support, e-commerce, travel, and administrative operations. I've worked with global companies and online brands, including Expedia, UberEats, Flatworld Solutions, Karma and Luck, Dose of Roses, Rapid Keto, Goli Gummies, and Rogue + Wolf, helping deliver exceptional customer experiences while supporting daily business operations.

I specialize in:

Customer Support (Email, Chat & Social Media)
Shopify & Amazon Support
Order Processing, Returns & Refunds
Virtual & Administrative Assistance
Product Listings & E-commerce Operations
Social Media Management
Lead Generation
CRM & Workflow Management

Tools I'm experienced with:

Customer Support: Zendesk, Gorgias, Freshdesk, ReAmaze, Zoho Desk, HelpDesk
E-commerce: Shopify, Amazon, Temu, ShipStation, Stripe
CRM & Productivity: Notion, GoHighLevel, ClickFunnels, Slack, Trello, -----------, Google Workspace
Marketing & Design: Canva, ManyChat
Other: Meta Business Suite, Basic SEO, Product Listing Management

I take pride in being proactive, organized, and easy to work with. Whether it's delivering outstanding customer support, managing e-commerce operations, or assisting with day-to-day administrative tasks, I adapt quickly and always aim to make my client's workload lighter.

If you're looking for someone dependable who communicates well, learns fast, and genuinely cares about helping your business succeed, I'd be happy to be part of your team.

Detail-oriented remote professional with 4 years of progressive experience in customer service, executive support, bookkeeping, and B2B lead generation. Skilled in managing high-volume workflows, maintaining accurate financial records in QuickBooks Online, and delivering reliable
support via Zendesk, Richpanel, and Shopify. Adapts quickly to new tools and environments; proven track record of working independently across time zones to drive operational efficiency and business growth.

I'm a journalist-turned-Customer Support and Technical Support professional with over 8 years of experience supporting customers across telecommunications, eCommerce, and service-based industries. My background in journalism taught me how to communicate clearly, think critically, and connect with people—skills that have become the foundation of my career in customer experience.

Throughout my career, I've supported customers through phone, email, and chat, resolving technical issues, managing escalations, improving support processes, and delivering exceptional customer experiences. I'm experienced in technical troubleshooting, customer relationship management, order management, quality assurance, and process improvement, with hands-on experience using platforms such as Shopify, Zendesk, Freshdesk, Gorgias, Zoho, WooCommerce, Magento, Trello, Notion, Airtable, Slack, and the Google and Microsoft suites.

I take pride in being adaptable, detail-oriented, and solution-focused. Whether I'm helping a customer resolve a complex issue, improving an internal workflow, or collaborating with a team, I strive to create positive outcomes through clear communication, empathy, and ownership.

I'm currently seeking remote opportunities in Technical Support, Customer Support, Customer Success, Operations, and eCommerce, where I can continue helping businesses deliver outstanding customer experiences while growing alongside a great team.

Hi! I’m Hanna, a Customer Support Virtual Assistant with over 2 years of experience handling email, chat, and phone support in fast-paced environments.

I specialize in e-commerce customer support and have hands-on experience using Shopify and Zendesk to manage customer inquiries, process orders, and resolve issues efficiently.

In my current role, I handle high-volume support, managing 15+ tickets every 2 hours while maintaining quality and customer satisfaction. I assist customers with order tracking, troubleshooting, warranty concerns, and refunds.

I am reliable, detail-oriented, and easy to work with. I can adapt quickly to new tools and systems and always aim to provide a smooth and positive customer experience.

If you're looking for someone who can handle your customer support with care and efficiency, I’d be happy to help your business grow.

I am well-organized, proactive learner, proficient in English, computer literate, have great time management, firm, decisive and a person who always keep an allowance to learn and accept new knowledge.

-Clerical support
-Adaptability
-Interpersonal
-Leadership
-Microsoft Office