I'm an admin and virtual assistant professional with real-world experience supporting a Dubai-based travel company, where I handled client communications across Zoho SalesIQ, WhatsApp, email, and phone — all while keeping CRM pipelines updated and bookings organized.

I specialize in inbox management, calendar coordination, CRM support, data entry, and documentation. I'm comfortable working independently, communicating proactively, and adapting quickly to new tools and workflows.

If you need someone reliable who takes ownership and keeps things running without constant supervision — I'm ready to support your team full-time or part-time.

I help START UP BUSINESS and ENTREPRENUERS manage their accounting and bookkeeping by handling A/P, A/R, payroll, bank reconciliations, and tax preparation using QuickBooks, Excel, and Google Sheets—so they can maintain accurate financial records, streamline operations, and focus on growing their business.

I am a highly skilled administrative and operations professional with experience supporting business operations, learning and development initiatives, onboarding programs, project coordination, CRM management, and executive support functions. Throughout my career, I have helped teams stay organized, accountable, and productive by creating structured systems, maintaining accurate records, coordinating stakeholders, and ensuring projects and operational tasks are completed efficiently.

My experience spans both government and private-sector environments, where I have managed high-volume documentation, coordinated onboarding and training activities, supported project implementation, maintained CRM databases, developed training materials, and provided day-to-day administrative and executive support. I am passionate about creating organized workflows, improving processes, and helping leaders focus on strategic priorities while I manage the operational details behind the scenes.

Zoho CRM - Experienced in maintaining accurate CRM records, organizing lead databases, updating customer information, monitoring data quality, cleaning records, managing lead tracking processes, and supporting workflow improvements. Familiar with CRM organization, reporting support, and maintaining reliable information for daily operations.

Administrative Support - Experienced in providing administrative support through document management, records organization, correspondence drafting, meeting coordination, report preparation, stakeholder communication, task tracking, and daily operational support. Skilled at maintaining organized systems and ensuring smooth day-to-day business operations.

Human Resources & Learning Development Support - Experienced in onboarding coordination, training administration, employee engagement initiatives, learning documentation, training scheduling, onboarding support, and training material development. Created onboarding presentations, training content, and learning resources to support employee development and organizational growth.

Project Coordination - Skilled in coordinating projects, monitoring deliverables, tracking action items, maintaining accountability systems, facilitating communication between stakeholders, and supporting operational workflows. Experienced in working with project managers, community organizations, and internal teams to ensure the successful implementation of activities and initiatives.

I am a Zoho CRM Specialist with over 10 years of combined experience in operations, administration, data analysis, and team leadership. I specialize in rebuilding, migrating, and optimizing Zoho ecosystems, with a strong focus on CRM structure, workflows, automation, and reporting. I hold a Bachelor of Science in Information Technology, which supports my technical understanding of systems, data, and process design. My background spans corporate environments, leadership roles, and hands-on business operations, allowing me to design systems that are practical, scalable, and easy for teams to adopt.

I help businesses set up, optimize, and maintain Zoho CRM and Zoho One systems with a focus on clean workflows, automation, and reliable data structures.

With a background in operations, data analysis, and team leadership, I don’t just execute tasks. I look at how systems connect, where errors happen, and how to reduce manual work through automation.

My core strengths include:

Zoho CRM setup, customization, and cleanup
Workflow and Blueprint automation
Data organization and reporting support
Process improvement and system troubleshooting
Virtual assistance for operations and admin support

I’ve worked across administrative, data, and leadership roles, and I now focus on helping clients build systems that scale with their business rather than creating more manual work.

I’m comfortable working independently, identifying gaps in workflows, and suggesting improvements when needed.

Skills:
Zoho CRM
Zoho One
Workflow Automation
Blueprint
Data Analysis
Excel
Process Improvement
Virtual Assistance

Operations & Process Management
Process mapping, workflow optimization, SOP creation, bottleneck identification, inventory and logistics tracking, and operational performance monitoring. Experience improving efficiency and reducing delays through structured systems.

Administrative & Executive Support
Executive and administrative support, document control, compliance-related documentation, scheduling, coordination, reporting, and internal communication support.

Leadership & Team Enablement
Team leadership and task delegation, user training and onboarding, clear documentation for non-technical users, cross-functional collaboration, and issue resolution.

Digital & Productivity Tools
Zoho tools, Microsoft Excel, Google Workspace, Trello, Canva, Photoshop, Filmora, and social media platforms, including Facebook, Instagram, LinkedIn, YouTube, ChatGPT and Claude.

Technical & Quality Skills
System auditing, software and hardware testing fundamentals, quality analysis, structured documentation, and close attention to detail in system builds and data management.

Rate depends on the scope and complexity of work. Simple admin tasks may fall on the lower range, while CRM setup, automation, and system optimization work is quoted based on requirements.

Executive Virtual Assistant & Operations Specialist with more than 4 years of experience supporting founders in e-commerce and investment environments.

Specialized in CRM management (Zoho, HubSpot), lead generation, outreach, Shopify operations, payroll processing (Gusto), and business research. Experienced in managing full lead cycles, maintaining structured pipelines, and supporting both daily operations and growth initiatives.

I focus on building systems, improving processes, and ensuring accurate execution across operations, data, and client communication. Known for taking ownership, thinking proactively, and delivering results without the need for constant oversight.

This is what I can do for your business:

I help business owners operate smarter, scale faster, and stay organized by bringing structure, strategy, and efficiency to their operations, so you can focus on growth while I handle the execution behind the scenes.

With 3+ years of combined experience in Administration, HR & Recruitment, Digital Marketing, Operations and Customer Support, I support teams by building systems that are organized, automated, and aligned with business goals.

My strongest asset is my hands-on experience in ZOHO Systems Management, where I manage and optimize ZOHO People, Recruit, ZOHO Books, Inventory and CRM, to streamline key business functions. I improve workflows, track applicants efficiently, maintain accurate financial and inventory records, and ensure data flows seamlessly across departments.

I am comfortable assisting with system setup, maintenance, basic customization, and troubleshooting, helping reduce manual work, improve reporting, and support better, data-driven decisions using clean, real-time information

Beyond ZOHO, I deliver strong operational support through:
Administrative and executive assistance
Calendar, Email and Record management
HR support and Talent Sourcing
Content creation and social media management
Customer Support and Operation Assistance

I bring a proactive mindset, strong attention to detail, and a solution-oriented approach, ensuring tasks are executed accurately, consistently, and on schedule.

What I bring to your business:
Business systems that are organized and scalable
Optimized workflows and automation
Accurate financial and inventory management
Strong HR support and recruitment execution
Professional communication and reliable follow-through
A strategic partner who ensures nothing falls through the cracks

I am a reliable and detail-oriented Admin & Operations Virtual Assistant with experience supporting US-based teams. I have hands-on experience using Zoho CRM and GoHighLevel (GHL) for contact and pipeline management, as well as ClickUp for task organization and workflow tracking.
My role focuses on keeping daily operations organized—managing leads, updating CRM records, handling follow-ups, and ensuring tasks are completed accurately and on time. I help business owners stay on track by making sure nothing falls through the cracks.
I am dependable, organized, and comfortable working full-time EST hours. I value clear communication, consistency, and long-term working relationships.

I help businesses streamline lead generation, product research, CRM management, and eCommerce operations through organized systems and structured workflows. My experience combines market research, outreach, product sourcing, data organization, and operational support to help brands manage processes efficiently and identify growth opportunities.

I specialize in:


• Lead generation and prospect qualification
• CRM setup, pipeline organization, and maintenance (Zoho CRM & HubSpot)
• Product research and competitor analysis for eCommerce brands
• Facebook Ad Library and market trend research
• Shopify product listing and catalog organization
• Social media outreach and influencer research
• Google Sheets tracking systems and structured reporting
• Data cleanup, validation, and workflow organization
• Supplier and AliExpress sourcing research
• Administrative and operational support for online businesses

Tools I work with:
Zoho CRM | HubSpot | Shopify | Apollo | LinkedIn Sales Navigator | Google Sheets | Notion | Slack | Zapier | Canva | Meta Business Suite | Facebook Ad Library | PPSPY | WinningHunter | AliExpress

I am detail-oriented, systems-focused, and comfortable managing structured workflows, high-volume data, and research-driven tasks while maintaining accuracy and organization. I don’t just complete tasks — I help create systems that keep operations scalable, organized, and efficient.

Hello! I'm Sheila Mae, a Customer Service and Sales Support professional from the Philippines with experience in managing inbound and outbound communications. I am skilled in resolving customer concerns via various channels and leveraging CRM systems efficiently.

I am a highly skilled and dependable Virtual Assistant with over 5 years of professional experience supporting executives, teams, and growing businesses in administrative operations, customer service, transaction coordination, and workflow management. I specialize in handling high-volume, detail-sensitive work within fast-paced and compliance-driven environments while maintaining accuracy, discretion, and professionalism.

With a strong background in both corporate and virtual settings, I help businesses stay organized, efficient, and operationally clear. I support leadership through structured communication, system organization, reporting, and coordination — ensuring that daily operations run smoothly and reliably as the business scales.

I am committed to confidentiality, precision, and proactive support, and I take pride in being someone clients can rely on to keep work structured and under control.
Areas of Support

Administrative & Executive Support

Managing daily administrative operations including filing, record-keeping, document preparation, scheduling, email management, and internal coordination to keep workflows organized and consistent.

Customer Service & Frontline Support

Handling customer inquiries with professionalism and discretion, managing shared inboxes and support tickets, and maintaining strong client relationships through timely and clear communication.
Transaction Coordination & Data Accuracy

Processing and posting daily transactions, maintaining accuracy in high-volume data entry, and ensuring compliance with policies, audit standards, and internal procedures.

Reporting & Operations Support

Generating daily operational and financial reports, tracking transactions, and supporting management with reliable documentation, logs, and structured records.

CRM & System Administration

Hands-on experience working within the Zoho One ecosystem, including Zoho Desk, Zoho Inventory, Zoho Mail, Zoho Cliq, and Zoho Recruit for customer support, inventory tracking, internal communication, recruitment workflows, and team collaboration.

Social Media Management

Creating, scheduling, and publishing content, responding to messages and comments, and maintaining organized content calendars to ensure consistency and brand alignment.
Tools & Platforms
Zoho One Suite,

Google Workspace,

Trello,

-----------,

Canva, and other productivity and collaboration tools.

OVERALL SKILLS SET

Highly experienced Executive Virtual Assistant, Bookkepeer and Zoho CRM Specialist with 10+ years of supporting entrepreneurs, executives, and growing businesses in fast-paced digital environments. Specializing in CRM management, executive operations, workflow optimization, and remote team coordination, helping leaders stay focused on strategic growth while maintaining organized and efficient business systems.

Proven ability to streamline processes, manage complex administrative operations, and maintain accurate CRM data that supports sales pipelines and client relationship management. Adept at handling executive calendars, high volume inboxes, project coordination, and cross-team communication, ensuring seamless day-to-day operations for distributed teams.

Tech-savvy and highly organized, with strong proficiency in Zoho CRM, ClickUp, Trello, Notion, Slack, Microsoft
Teams and Google Workspace. Known for being proactive, detail-oriented, and dependable, with a reputation for anticipating needs, solving operational challenges, and delivering consistent executive-level support


CORE COMPETENCIES

Zoho CRM Administration & Workflow Support
Executive Virtual Assistance
Calendar & Inbox Management
CRM Data Management & Reporting
Project & Task Coordination
Administrative & Operational Support
Remote Team Collaboration
Research & Business Support
Digital Workspace & Productivity Tools

I specialize in CRM support and ticket management using Zendesk and Zoho CRM. I help businesses maintain clean, accurate CRM records and manage customer inquiries efficiently so support operations run smoothly.

With a background in data verification and technical support, I’m experienced in handling tickets, updating contact and lead records, verifying data accuracy, and documenting customer interactions properly in CRM systems.

My CRM support services include:

• Zendesk ticket management, tagging, and status updates
• Zoho CRM contact, lead, and deal maintenance
• Data cleanup, verification, and duplicate removal
• Email-based customer support and follow-ups
• CRM notes, documentation, and basic reporting

I’m detail-oriented, reliable, and quick to adapt to your tools and workflows. I’m ideal for ongoing CRM support or short-term cleanup projects.

Hi, I’m Josavel Rodriguez — a Zoho CRM & Executive Operations Specialist who helps businesses turn messy workflows into organized, scalable systems that save time, improve operations, and keep teams moving efficiently.

My background combines CRM management, executive support, recruitment, digital operations, and virtual assistance. I’ve worked extensively with Zoho CRM, Desk, Inventory, Books, Campaigns, SalesIQ, and Social to streamline processes, manage customer relationships, support daily operations, and improve overall business productivity.

Beyond the tools, I bring reliability, initiative, and a solutions-focused mindset. Whether it’s managing workflows, handling administrative operations, coordinating teams, supporting clients, or keeping systems organized behind the scenes, I focus on delivering efficient support that helps businesses grow smoothly.

I’m someone who adapts quickly, communicates clearly, and takes ownership of tasks without constant supervision. My goal is not just to complete work — but to become a valuable operational partner your team can rely on.

I’d love the opportunity to contribute my skills and support your business success.
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Hi, I’m ----------- ----------- ----------- — an experienced professional with over twelve years in operations, customer service, and scheduling management.
Most recently, I worked as a Senior Real-Time Analyst, where I managed the scheduling of up to 1,000 agents, coordinated across multiple departments, and ensured reports were delivered accurately and on time. I’ve also provided executive-level support, including inbox and calendar management, meeting coordination, and client communication.
I have completed training in Virtual Assistant Foundations, Six Sigma, Power BI, Executive Assistant Roadmap, and Basic WordPress. I’m proficient in tools like Zoom, Teams, Google Meet, Canva, ClickUp, and especially Zoho applications — including Zoho CRM, Zoho Desk, Zoho Books, and Zoho Inventory. I’ve used these to streamline workflows, manage customer data, handle product listings, and support efficient sales and operations processes.
I’m highly organized, dependable, and passionate about helping businesses operate smoothly behind the scenes so executives can focus on what matters most.

Hi! I’m Janeth, a CRM & Sales Automation Virtual Assistant

Struggling with missed follow-ups and disorganized leads?

I help coaches and service-based businesses set up a simple CRM and automation system that captures leads, organizes your pipeline, and follows up automatically — so you can focus on closing deals.

With this package, you’ll get a fully set up CRM, automated follow-ups, and a streamlined sales process designed to save you time and increase conversions.

Let’s turn your leads into paying clients — without the manual work.

Let’s simplify your sales process and turn your leads into paying clients.

Send me a message and let’s discuss your business goals.