Overall Skills Set

I am a results-driven Zoho CRM & Operations Specialist with over 5 years of experience supporting business owners and teams across the U.S. and Canada in remote environments. I specialize in CRM management, business operations, and workflow automation, helping businesses streamline processes, improve data accuracy, and scale efficiently.

With strong expertise in the Zoho One Suite, I manage systems that support sales, customer service, recruitment, finance, and overall operations. My goal is to transform disorganized workflows into structured, efficient, and high-performing systems that save time and drive growth.

I am technically proficient in Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Campaigns, Zoho Social, Zoho Books, Zoho Inventory, Zoho People, Zoho Recruit, Zoho Mail, Zoho Cliq, and Zoho Meeting, along with QuickBooks (QBO & POS), WordPress, Magento, and basic HTML.

Core Expertise

Zoho CRM & Operations Management
CRM setup, workflow automation, reporting, and data structuring to support sales growth and efficiency.

Zoho Ecosystem Administration
Full management of Zoho applications across departments, ensuring seamless integration and smooth daily operations.

Executive Support & Business Operations
Calendar and email management, appointment setting, documentation, and coordination to support leadership productivity.

Workflow Automation & Process Optimization
Designing SOPs and automated systems to reduce manual work and improve operational efficiency.

Customer Support Systems
Ticket management, live chat support, and client communication via Zoho Desk and SalesIQ.

Data Management & Reporting
Accurate data entry, database maintenance, and report generation for better decision-making.

Recruitment & HR Support
Candidate tracking, interview scheduling, and onboarding using Zoho Recruit.

Finance & Billing Support
Invoicing, expense tracking, and financial record management using Zoho Books and QuickBooks.

Website & Content Management
WordPress and Magento updates, content management, and basic HTML editing.

Tools & Collaboration
Google Workspace, Microsoft Office, Canva, Notion, and remote communication tools for efficient team collaboration.

I am a result driven business professional with extensive experience in pharmacy operations, bookkeeping, sales and customer service. Skilled in inventory management, business operations, and client relationship management. Proven ability to manage daily operations, drive sales growth, and provide excellent customer service in fast-paced environments. Strong leadership, communication, negotiation, and problem-solving skills with a solid background in business administration and entrepreneurship.

My core skills are the following:

Operations & Inventory Management

Managing the daily operations of a pharmacy, including monitoring medicine stocks, checking expiration dates, maintaining inventory levels, and ensuring medicines and supplies are always available for customers.

Bookkeeping & Financial Management

The ability to record, organize, and monitor financial transactions of a business. This includes handling sales records, expenses, budgeting and cash flow monitoring.

Administrative & Office Support

Handling office-related tasks such as documentation, scheduling of orders, filing of receipts and maintaining organized records.

Leadership & Team Management

The ability to guide, motivate, supervise, and support employees or tea-----------mbers to achieve business goals and maintain productive teamwork.

Communication & Negotiation

Strong verbal and written communication skills used to explain information clearly, handle customer interactions, negotiate deals, and coordinate with clients, suppliers, and coworkers.

Problem-Solving & Decision-Making

The ability to identify issues, analyze situations, and make effective decisions quickly to improve operations and resolve business challenges.


Sales & Customer Relationship Management

The ability to promote products or services, achieve sales targets, and build long-term relationships with customers through trust, communication, and excellent service.

Supplier & Vendor Management

Building and maintaining good relationships with suppliers to ensure competitive pricing, reliable deliveries, quality products, and stable inventory supply.

Hey! I'm Kenneth, a Full-Stack Web Developer and Automation Specialist with 5+ years of experience building websites and systems that actually move the needle for businesses.

Over the past 5 years, I have:
• Built and deployed 30+ WordPress & Shopify websites for agencies and startups across the World
• Designed automation workflows with n8n, Make, Zapier, and GHL, saving more clients hours
• Integrated AI agents (OpenAI, Claude) for lead qualification, CRM routing, and content generation
• Set up and customized CRM systems with automated pipelines and webhook connections
• Led full-stack development at The Pont Agency — architecture, deployment, and maintenance
• Delivered complex builds: booking systems,e-commerce, and multi-platform integrations
• Boosted organic rankings for multiple clients through technical SEO audits and Core Web Vitals optimization

MY SERVICES

WEB DEVELOPMENT & CMS
• WordPress (custom themes, plugins, page builders — Elementor, Bricks, Oxygen)
• Shopify & WooCommerce (store setup, product management, custom flows)
• Webflow, Divi, and other CMS platforms
• Booking systems, landing pages, and full e-commerce builds
• Performance optimization, technical SEO, and deployment

AUTOMATION & AI INTEGRATION
• Workflow automation with n8n, Make, Zapier, and GoHighLevel (GHL)
• AI agent integration (OpenAI, Claude) for lead handling and content pipelines
• Webhook setup, API connections, and multi-platform integrations
• Automated follow-ups, notifications, and data routing

CRM & MARKETING
• Zoho CRM, GoHighLevel, HubSpot setup and customization
• Pipeline building, lead management, and workflow automation
• Email marketing via Mailchimp and campaign automation

I take projects seriously, communicate clearly, and deliver on time. Whether you need a website built from scratch, an existing one improved, or a workflow that runs on autopilot — I've got you covered.

Let's work together!

With experience supporting executive teams, I excel in task management, scheduling, and ensuring workflows run smoothly. Proficient in -----------, Google Workspace, and Microsoft Office Suite, I bring strong organizational skills and a knack for streamlining processes. My proactive approach includes automating tasks, maintaining accurate documentation, and coordinating meetings to keep projects on track. Dedicated, detail-oriented, and tech-savvy, I am confident in my ability to support your team effectively. Embracing changes makes our future brighter.

Let's talk........

Customer service professional with several years of experience in BPO and fast-paced support environments handling phone, email, and chat support. Skilled in resolving customer concerns, managing billing and account-related inquiries, multitasking across CRM and ticketing platforms, and maintaining strong KPI performance in quality, productivity, and customer satisfaction. Experienced in working under pressure, handling high interaction volumes, and delivering professional, customer-focused solutions with strong communication and problem-solving skills.

I help businesses improve customer response time, organize CRM systems, and automate repetitive tasks using AI tools and automation platforms.

Experienced in customer support and sales handling with tools like HubSpot, Zoho, GHL, Zapier, Make, Apollo, Canva, CapCut, HeyGen, and ChatGPT.

I can assist with:
• CRM management
• Lead generation
• AI content creation
• Customer support
• Appointment setting
• Automation workflows
• Social media assistance

Fast learner with BPO experience and strong communication skills.

A+ Executive Assistant | Customer Support Expert | Zoho CRM Specialist | Social Media Manager

Looking for someone who can keep your operations organized, your clients supported, your CRM optimized, and your brand shining online?

That’s where I come in.

With proven experience in executive support, customer service, CRM management, and social media, I bring the right mix of structure, strategy, and creativity to help your business thrive.

Executive Assistance: Calendar management, email correspondence, scheduling, and task prioritization.

Customer Support Excellence: Polished communication with customers and suppliers, ensuring every interaction builds trust and loyalty.

Zoho CRM Management: Setup, customization, data management, workflow automation, and keeping your CRM clean, organized, and effective.

Social Media Management: Content planning, posting, engagement, and analytics to strengthen your online presence and connect authentically with your audience.

Operations Support: Document management, record-keeping, and proactive problem-solving to keep everything running efficiently.

I’m detail-oriented, dependable, and creative. An A+ partner who not only supports your business behind the scenes but also helps elevate your brand in front of clients and followers.

Let’s connect! I’d love to bring structure, support, and social impact to your business.

I am a detail-oriented and results-driven CRM professional with 10 years of combined corporate and virtual experience, specializing in Zoho CRM configuration, customization, and administration.

I have hands-on expertise in module setup, custom fields, layouts, pipelines, user roles, permissions, and activity tracking, along with strong data management skills including imports and exports, deduplication, field mapping, and data cleanup to ensure CRM accuracy and integrity.

I support daily operations and sales teams by optimizing deal stages, sales funnels, email integrations, and templates, while building custom reports and KPI dashboards for forecasting and management review.

I integrate Zoho CRM with Zoho Projects, Zoho Books, Zoho Desk, and Zoho Campaigns, as well as third-party tools such as Google Workspace, Outlook, QuickBooks, Trello, Microsoft 365, and Canva to streamline workflows across sales, finance, and support.

I am known for structured process thinking, attention to detail, clear communication, proactive problem-solving, and a strong commitment to continuous learning and improvement of CRM-driven operations.

I automate repetitive processes so your team can focus on work that actually matters.

With 2+ years of hands-on experience, I specialize in building no-code and low-code automation systems using Zoho CRM, Airtable, Make (Integromat), and Zapier. I connect your tools, eliminate manual data entry, and build workflows that run themselves.

What I've built:
- Automated compliance tracking systems with scheduled email alerts
- Cross-platform data sync pipelines
- AI voice assistant integrations
- Full service provider portals with scheduling and reporting
- Power Automate workflows for task automation (Microsoft ecosystem)

I also have strong Python and JavaScript skills for custom backend scripting and API integrations when no-code tools aren't enough.

Experienced Virtual Assistant | Admin & Zoho Support | Real Estate & Cold Calling Background

I am a detail-oriented Information Technology graduate with over 4 years of combined experience in administrative support, customer service, cold calling, and real estate assistance. My background includes:

2 years in customer service (email, chat, phone)

1 year in cold calling, lead qualification, and appointment setting

1 year as an admin Assistant in the real estate industry

I have hands-on experience managing day-to-day operations using tools like Zoho CRM, Zoho Desk, Zoho Mail, as well as Google Workspace, Microsoft Office, HubSpot, Canva, Figma, and real estate platforms such as MLS, Investorlift, REsimpli, Propstream, Crexi, and TurboTenant.

I am also proficient in AI-assisted content writing and task automation using Claude, ChatGPT, Lovable, Perplexity, and other AI tools to streamline workflows, draft communications, conduct research, and automate repetitive tasks.

My administrative strengths include:
<8efe80624d780eba0c6493ec45140364>Email and calendar management

Client database organization and follow-ups

Documentation, reporting, and data entry

Workflow automation and process improvement

Light bookkeeping and record-keeping

I've also supported onboarding new employees, travel management, lead generation, property listings, and data scraping.

I am tech-savvy, highly organized, and able to work independently in fast-paced environments. I'm looking for a long-term role where I can bring reliability, efficiency, and proactive support to your team.

Let me know if you'd like a shorter headline version or a quick DM pitch format as well.

This is what I can do for your business:
I take messy, inefficient operations and transform them into streamlined, organized, and scalable systems that support growth, efficiency, and profitability. I identify gaps quickly, build smart solutions, and execute with speed, precision, and accountability so your business runs cleaner, faster, and smarter. With strong expertise in Zoho Inventory and Zoho CRM, I manage stock, process orders, optimize pipelines, and maintain accurate, reliable data that drives performance and supports confident decision-making. I ensure your system isn’t just functional it’s efficient, automated, and aligned with your goals. I build SOPs, mapped workflows, and version-controlled documentation that keeps operations consistent, measurable, and easy to scale. I take knowledge out of people’s heads and turn it into organized systems that anyone can follow, reducing risk and improving execution. I’m highly proficient in Google Workspace and Microsoft Office, creating structured drives, intuitive spreadsheets, forms, and documents that make information easy to access, use, and trust so your team spends less time searching and more time executing.

What I bring to your business:
Organized systems and optimized workflows. Accurate data and reliable process execution. SOPs and documentation that enable scale. Efficient CRM and inventory management. Clear communication and confident decision-making.
Independent ownership and results-focused work

I'm an admin and virtual assistant professional with real-world experience supporting a Dubai-based travel company, where I handled client communications across Zoho SalesIQ, WhatsApp, email, and phone — all while keeping CRM pipelines updated and bookings organized.

I specialize in inbox management, calendar coordination, CRM support, data entry, and documentation. I'm comfortable working independently, communicating proactively, and adapting quickly to new tools and workflows.

If you need someone reliable who takes ownership and keeps things running without constant supervision — I'm ready to support your team full-time or part-time.

I help START UP BUSINESS and ENTREPRENUERS manage their accounting and bookkeeping by handling A/P, A/R, payroll, bank reconciliations, and tax preparation using QuickBooks, Excel, and Google Sheets—so they can maintain accurate financial records, streamline operations, and focus on growing their business.

I am a highly skilled administrative and operations professional with experience supporting business operations, learning and development initiatives, onboarding programs, project coordination, CRM management, and executive support functions. Throughout my career, I have helped teams stay organized, accountable, and productive by creating structured systems, maintaining accurate records, coordinating stakeholders, and ensuring projects and operational tasks are completed efficiently.

My experience spans both government and private-sector environments, where I have managed high-volume documentation, coordinated onboarding and training activities, supported project implementation, maintained CRM databases, developed training materials, and provided day-to-day administrative and executive support. I am passionate about creating organized workflows, improving processes, and helping leaders focus on strategic priorities while I manage the operational details behind the scenes.

Zoho CRM - Experienced in maintaining accurate CRM records, organizing lead databases, updating customer information, monitoring data quality, cleaning records, managing lead tracking processes, and supporting workflow improvements. Familiar with CRM organization, reporting support, and maintaining reliable information for daily operations.

Administrative Support - Experienced in providing administrative support through document management, records organization, correspondence drafting, meeting coordination, report preparation, stakeholder communication, task tracking, and daily operational support. Skilled at maintaining organized systems and ensuring smooth day-to-day business operations.

Human Resources & Learning Development Support - Experienced in onboarding coordination, training administration, employee engagement initiatives, learning documentation, training scheduling, onboarding support, and training material development. Created onboarding presentations, training content, and learning resources to support employee development and organizational growth.

Project Coordination - Skilled in coordinating projects, monitoring deliverables, tracking action items, maintaining accountability systems, facilitating communication between stakeholders, and supporting operational workflows. Experienced in working with project managers, community organizations, and internal teams to ensure the successful implementation of activities and initiatives.