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With five years of hands-on experience in email support roles, I offer a proven track record of delivering exceptional customer service through written communication. Proficient in managing email inquiries, resolving customer issues, and providing timely assistance, I bring expertise in effectively engaging with customers and ensuring their satisfaction through email correspondence.

With a decade of dedicated experience in phone support roles, I bring a wealth of expertise in delivering exceptional customer service over the phone. Throughout my career, I have honed my skills in resolving customer inquiries, providing technical assistance, and offering product guidance with professionalism and efficiency.

I possess a high level of proficiency in the English language, exceeding typical expectations. My command of English encompasses various facets, including both written and verbal communication, comprehension, and critical analysis.

As a newly trained social media manager, I possess a foundational understanding of social media management. I am familiar with popular social media platforms such as Facebook, Twitter, Instagram, LinkedIn, and TikTok. I have basic skills in creating and curating content for social media platforms. While my content creation abilities may be developing, I am capable of producing simple graphics, writing engaging captions, and selecting relevant hashtags to enhance the visibility and engagement of posts. I understand the importance of engaging with online communities to foster relationships and build brand awareness. While I may be in the early stages of developing engagement strategies, I am eager to interact with followers, respond to comments and messages, and participate in conversations to cultivate a loyal and active audience.

I possess a solid understanding of Microsoft Excel, with average proficiency in utilizing its fundamental features and functions. Equipped with essential skills, I am capable of performing basic data entry, organization, and analysis tasks using Excel spreadsheets.