Technical/ Sales Support Manager | Zoho CRM Specialist | Executive Assistant

I use Zoho SalesIQ and Zoho Inventory to help businesses stay connected with customers and keep their operations running smoothly. With Zoho SalesIQ, I engage website visitors in real time, answer inquiries, and capture quality leads that turn into opportunities. Through Zoho Inventory, I manage products, monitor stock levels, process orders, and ensure timely fulfillment. By combining these tools, I help businesses improve customer engagement, stay organized, and maintain efficient, accurate workflows that support growth and great customer experiences.

I help businesses stay on top of their sales by using Zoho CRM to organize leads, contacts, and deals efficiently. My goal is to keep your pipeline active and make sure no opportunity slips through the cracks. With my strong communication skills and hands-on CRM experience, I make it easier for you to connect with clients, close more sales, and keep your customers happy.

I use Zoho Desk to help businesses deliver smooth and efficient customer support. From organizing tickets and automating workflows to ensuring quick and helpful responses, I make sure every customer feels valued and heard. I’m also skilled in email support, managing high volumes of inquiries with clear, professional, and timely communication that builds trust and satisfaction. With hands-on experience in Zoho applications like Desk and Campaigns, I help streamline communication, automate follow-ups, and keep support operations organized — so your customers always enjoy a reliable and responsive experience.

I possess a solid understanding of Microsoft Excel, with average proficiency in utilizing its fundamental features and functions. Equipped with essential skills, I am capable of performing basic data entry, organization, and analysis tasks using Excel spreadsheets.

With a strong BPO background, I provide excellent customer service through phone, email, and chat support. I’m skilled at handling inquiries, resolving issues quickly, and ensuring every customer feels heard and valued. I take pride in delivering clear, professional communication and creating positive experiences that build trust and loyalty. Whether assisting clients, managing tickets, or providing after-sales support, I stay patient, empathetic, and solution-focused — helping businesses maintain happy, satisfied customers and a strong brand reputation.

I use Zoho Campaigns to help businesses create engaging and professional email marketing campaigns that connect with their audience. With experience using Canva and basic HTML, I design eye-catching newsletters, craft compelling messages, and ensure every campaign looks polished and mobile-friendly. I also manage and schedule campaigns, monitor performance, and make improvements to boost open rates and engagement. In addition, I’m familiar with popular social media platforms like Facebook, Instagram, LinkedIn, Twitter, and TikTok, allowing me to align email campaigns with social content for consistent brand visibility. My goal is to help businesses reach more people, build stronger customer relationships, and grow their online presence through creative and effective communication.

I use Zoho Bookings and Zoho Meetings to help businesses manage appointments, coordinate schedules, and connect seamlessly with clients. I set up automated booking systems that reduce scheduling conflicts and make it easy for clients to book time based on your availability. With my background in customer service, I ensure every interaction feels smooth and professional — from booking to follow-up. My goal is to help you stay organized, save time, and deliver a convenient, stress-free experience for your clients.

I’m currently expanding my expertise through freight and logistics training, gaining hands-on knowledge of key freight tools and processes used in shipping, tracking, and documentation. With a solid BPO background, I bring excellent communication skills, attention to detail, and the ability to manage tasks efficiently in fast-paced environments. I’m eager to apply my growing logistics knowledge and technical skills to help businesses coordinate shipments, ensure accuracy, and maintain smooth, organized operations that keep clients satisfied and operations running efficiently.