the vetted workers calling...

"My background includes serving as a customer service associate within call-center environments. Most recently, I worked on the customer support service help desk for a contact center company which caters most to business to business accounts, where my responsibilities included handling customer support, issuing refunds and billing disputes, troubleshooting steps, desk phone provisioning. VOIP set up and settings to their business preference. I have knowledge about many other CRM such as Zendesk, Intercom, Hubspot, Salesforce, Dialpad and Ringcentral and Front.

Previously, I worked within high-volume customer-support call centers for a major telecommunications carrier and a health services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, payments, payment arrangements. And retention. Repair technician delays/no-shows, and equipment malfunctions) are also part of my task when I was working with this company for the BPO setting, that also includes claims and benefits for the health care client. I consistently met my call-volume goals, handling an average of 60 to 80 calls per day. FCR, AHT, and CSAT was one of my metrics that I continuously meet as part of my scorecard performance.

I also have an experience with VA admin and listings with cold calling, I do creation of MLS, update and activation, we do offers for sellers and buyers as well as Docusign assistance for their contracts, amendments and appraisals, answering emails, chats, phone calls, and admin tasks was one of those areas that we cater to most.

I am confident that I can offer you the best customer service, communication, and problem-solving skills you are seeking. Thank you for your time, I look forward to learning more about this opportunity!"

"In today’s service-oriented society, a well experienced, flexible, and technically equipped service representative is essential in giving the best customer care to your valued clients. My six (6) years of experience in the BPO industry has taught me to meet, if not exceed, each customer’s expectations with good and quality customer service. I have been assigned with different types of customer settings such as enquiry, check account balance, and hotels and flights bookings and reservations, all of which requires a desirable amount of intrapersonal and communication skills. These skills, partnered with empathy, are the secret formula of my good customer service. Further, I am equipped with the standard customer service and basic trouble shooting trainings in which I was taught to listen, empathize, understand, and quickly take action to resolve my client’s concerns. [In addition, as an Online English Teacher working with non-English speakers, I religiously allot my time in preparing and delivering lessons to improve my students’ reading, writing and conversing skills. I assign activities and facilitate consolidation of students’ learning materials. I also tailor my teaching style in accordance to my student’s needs and apply interpersonal dynamics to ensure that the class is conducive to learning. I will be very pleased to use and further enhance my skills while working in your company.] OPTIONAL Another reason why you should hire me is my willingness to work full time or on a flexible schedule given the advantage of the work from home setting. I assure you of my undivided attention during work hours and will continue to prepare myself for the upcoming work days ahead. Lastly, through hard work, loyalty and diligence, rest assured that I will deliver a desirable output and help your company achieve its vision".

"I have been working for 5 years now. Throughout my working career I can say that I have experienced a lot of things that have helped me improve myself, not just work wise but how to have a good and stable relationship with the people surrounding me. I have been a Collector once for a Bank in the US for almost a year. We call customers to make sure that they are aware of the status of their account, give them solutions on how to make their account back to a good standing status, I process payments and check if their payments are up to date and answer all the question the customer asks regarding their account and help them understand what’s going on. After working for a Bank, I worked for a Telecommunication company that is based in The US for over a year as well. I was a Technical support and a Customer Representative as well. Like my previous work, we also inform the customer of the status of their account, the only difference is that we also do technical support regarding their Services, Phones, and other devices that we offer. We also process orders if the customer wants to buy a new phone or other devices we have. We also track what the status of their orders, to see if it was already received or just lost in the mail. But to top everything, I worked as an Admin officer for a Real Estate company in New Zealand for almost 2 years. I am the one who inputs the information of Buyers and tenants on their websites. I process invoices and makes sure that the amount and invoice numbers matches what is on the website and the receipt. I also take care of sending emails to clients and property managers regarding the property. I process applications for new tenants, new owners, and renewals of contracts. I send text messages to tenants and owners regarding the status of their tenant ship and payment status. I also do calendar management for our Property manager. The most recent job I had was for a Logistic company that is based in the US. I was a Virtual assistant/Admin officer. I double check all the orders that we received if there are any discrepancies that needs to be pointed out and sent back to the client so we can process the orders without having any issues in the future. I am the one who inputs all the information in our system, basically processing the order and have them sent out to the right department who will sort out the products before sending then to the buyers.

I believe that with all those said experiences, they make me a good match for this position. Being able to experience a position such as a Collectors Agent, a Technical Support Representative, a customer service representative, and an Admin Officer (Virtual Assistant) for a Real Estate company and a Logistic company have helped me develop a strong self-motivational skills that made me strive to be a better employee, who will be a great investment for a company that I'd be working for. I can assure you that I will bring resourceful, self-directed, and energetic attitude towards the job. In addition, I am very efficient even under pressure and very much skilled in gathering and verifying information and analysing and resolving problems. My perseverance to have a fruitful and successful life is what keeps me going, that when I set my mind into something, I see to it that it becomes reality. That proves how much of a hard-working person I am. I don’t like letting people down, I always give my best and I can assure you that by giving me a chance to show my full potential, you won’t have to worry about regretting anything related to me".

"As an Accounting Specialist, I provide accounting support to major financial accounting areas, including the accounts payable desk, general ledger accounting, and account reconciliation.

Some of my responsibilities are as follows:

- Provide timely and accurate payment processing by processing accounts payable checks weekly.

- Input credit and debits to the accounting system in support of the payables work.

- Develop and maintain reports and files on the Accounts Payable processing.

- Input general ledger entries for account changes.

I believe that my excellent communication skills is a key to becoming a successful Debt Collector. When you are able to effectively communicate the debt collection message to your clients, you put yourselves in a position to resolve differences while you build trust relationship between you and them. With my extensive knowledge and experience in Accounting especially Accounts Payable, we routinely sends out past due notices to our clients then the Debt collection has been formed to collect money owed to others so I believe that accounting and debt collections are definitely related".

I look at every job as an opportunity to learn something new. This mindset has helped me developed and expanded my skills which I can surely bring as my “A” game since today's competition is becoming so tight.

My previous experiences as an e-commerce administrator for an online furniture shop and as a marketing & event management support for an accounting firm and a non-profit organization involved lots of report preparation and data processing.

Here are some of my key roles experiences related to the work requirements:

• - Prepares completed spreadsheets of products in a file format/template as required by the E-commerce platform
• - Maintains the inventory of the products by checking and matching product list with the raw files from different vendors/manufacturers
• - Responsible for creating templates on the E-commerce platform (SearchFit and Spark Pay (AmeriCommerce) ) for inventory, product updates/modification, price change and etc.
• - Update and maintain contact/client list from a CRM software or platform like Contactually & Podio
• - Prepare and send invoices from Authorize.net & Eventbrite
• - Tracklist of attendees for event preparations, check registrations and prepares status reports

"To start with, I had been working for 7 years with different companies and with different experiences. With this, it helped me develop the ability to adopt different working environments. I had worked abroad and shared my experiences and learnings with companies that helped me gain more knowledge about work ethics. These experiences taught me the skills that I have now and still I’m very eager to learn more and to discover new things and opportunities in life. My attitude towards work is the key that helps me to thrive more and to be the best in what I do. Me having the patience to understand what should be done and analyzing each problems in order to have a good or better result. Gathering all the necessary information’s to be able to utilize at work. Attentiveness to deliver a short paced of work. Customer service that can give relief to client’s and make them feel comfortable. Willing to do the extra mile in order to satisfy the client’s needs. Can work as a team in order to have great results. And of course being grateful to all the companies and people that helped me to obtain this skills and experiences. I always believe that knowledge is achieved through experiences in life".

"I have been working with my Client for 4 years now. I was based in UAE due to our company project which is located here. I am the only one assigned to be in the country full time and all of my Managers comes to visit every 3-6 months for a few days. We basically communicate online for the entire time frame of the project to make everything smooth as possible. I have been consistent in submitting and completing my deliverable in a timely manner as what we have arranged with the client and the company. I have also had 5 years of experience in the BPO industry. I started as a technical support representative and moved on as a telecommunication customer service specialist and supervisor. My job included solving customer's problems on the set of the call and provide them the best solution while also pitching a sale as the best solution to the current concern which helps out the customer in a better way. I was able to supervise a group of agents for 3 years where I was coaching, interviewing, sharing best practices while making progress reports to my Project Manager.

I believe I stand out above other freelancers because I possess solid writing skills which have enabled me to compose quality correspondence. I have the analytical skills to diagnose problems and improvise viable solutions. My interpersonal and communication skills have allowed me to develop a productive working relationship with my client and our contractors on site. I listen and communicate meticulously to extract information from my client while performing a financial assessment".

"I have been working since the year 2000 for various industries and all of them have one thing in common, fast-phased and challenging. I have always been drawn into the kind of work that stimulates learning, problem solving and attention to detail. I have always been known by my colleagues to be dependable as I don’t hesitate to give assistance and advice for any work-related issues.

On the other hand, having work experience on business to consumer, corporate, advertising agency as well as BPO companies, to name a few, helped me see a wider perspective of business platforms which made me effective in client interface, it includes but not limited to, maintaining risk assessment, documenting processes, identifying control points, SOX compliancy and business development but I am aware that I still have plenty to learn so I would always like to think of myself as a student.

There are many ways that I can provide additional value to the work at hand like I always do, there’s always an area of improvement in processes that exists and one likely to get overlooked is to assess the process controls and process efficiency.

Also, I get a great deal of satisfaction for every project completed and seeing them go-live".

"I worked as an Insurance Verification Specialist for a psychiatry clinic located in state of California on my previous job. Responsible in verifying patient insurance coverage for mental health and ensuring necessary procedures are covered before the patient visits the physical office. With my broad expertise in Insurance Verification for the patients, I can assure that I can monitor and do all the projects needed to be done in a timely and accurate manner. I am proficient in using online EHR systems and my experience in Medical field in state of California for 4 years will certainly help me when it comes to verification, medical billing and other terminologies used for the job.

I also worked as a Medical Billing Specialist for a psychiatry clinic located in state of California responsible for filing claims to the Insurance company for reimbursement with an in-depth knowledge of each insurance company's billing policies and reimbursement schedule. I'm familiar with the coding (CPT CODES, ICD-9 & ICD-10) and billing process for MediCal, Medicaid and Medicare thru online (Availity, Noridian and other Insurance Websites) since mostly of our providers accepts variety of patients using these types of insurance. I am also knowledgeable in submitting corrected bills by following the insurance company's guidelines for filing a reconsideration claim.

Other Skills Accumulated from the past:

- Established good communication skills thru everyday conversing with insurance representatives and patients.

- Established good navigation skills for the insurance websites.

- Established good typing skills and entering data in accurate manner in EHR system (Electronic Health Record system).

- Established and extended knowledge in HIPAA rules and Medical regulations.

I am a fast and adept learner that can work under pressure with a good decision making skills and highly adaptable to situations. I am looking forward in giving and helping to the best way I can for the company".

"Why you should consider me for the position?

• I am available to start immediately.
• I have prior BPO call center customer service experience working in Expedia, Nu Car Rentals and Manulife dealing with different types of customers, vendors, and partners.
• I am trainable and willing to learn in order to be effective at work.
• I have the necessary skills and experience needed for the job.
• I have exposures in different fields and platforms which give me an edge over other applicants for this job. I am also good in sales, marketing, and account management role.
• I am hardworking and committed in providing a good service to my client and customers to meet their satisfaction.
• I have the system requirements needed for the job for a functional work station and internet connection.
• I am comfortable working either remotely as an independent worker or in collaboration with a team.
• I can do multitasking and flexible in task assignments.
• I continue to improve my skills through continuous learning and practice.
• I am open to constructive criticism and work on my weaknesses to improve myself and my performance at work.

Looking forward to be hired as a Service Accommodation Virtual Assistant and be able to start working in your company."

"I have several things to offer that I could utilize for the growth of your company. Here are the list of my skills and related experience:

I worked part time as an online business assistant to a client from the US, my duties are:

*research for home industries

*transfer the information to Google spreadsheets/Excel

*communicate to him using Skype, and I have to speak English so we can both understand each other

I worked as a Real estate virtual assistant which is on graveyard shift. My tasks are to:

* manage emails

* answer calls

* social media sites, including their official website

* operate blogs

* assist different clients

* input all the leads to Excel in order to import them to the system

* check schedules

* sort the files on Google drive so everything are on its proper place

With my tasks as a virtual assistant, I was trained to work under minimal supervision so that my superior can accomplish what should be done within the day and to keep everything on track. Regardless of the experience that I have, I am still willing and open to learn and to be trained. And I assure you that you can never go wrong on hiring me."

"I believe I will be an asset to your company since I already have 10 years of experience as a Customer Service. This particular job opening will not be different from what I've been doing for the past decade. Give the experience I have, I can share this to my future colleagues given that I will be hired, and I can also share a lot techniques to handle different types of issues and scenarios. Expect that my experience and skills will be a valuable asset once I'm hired and I believe this will be an advantage for an employer.

I am an expert when it comes to troubleshooting both using phone and chat. I've been a Technical Support for 8 years and a CSR for 2 years. I know how to handle both hardware and software issues. If you can check my resume I have years of experience handling Active Directory accounts, doing remote session to rectify different issues of the customers both using phone and chat. I believe this is an advantage for me as an employee.

There are a few things that I believe I can contribute, I have 5 years experience troubleshooting Cisco VOIP both hardware and profile creation. I have a 5 years experience for handling Active Directory accounts consists of account creation, password resets and unlocking account, installation and troubleshooting for MS related applications. We use the application BOMGAR for chat support all over the world. I have an extensive experience for remote troubleshooting as well using RTS application. I can also troubleshoot minor operating systems such as Linux OS and Mac OS. We use different type of ticketing systems as well, I've been using the servicenow ticketing system for almost 5 years, JIRA ticketing system for 5 years and CRM for almost 2 years under Dell Computers Association. I am also a Dell Onsite Support Certified and ITIL v1, v2, and v3 certified as well. We used VSPhere to assist users reset the connection of their virtual machines".

"I want to impart my knowledge, skills and abilities to your organization. My 14 years of extensive experienced as a professional accountant in different industries locally and internationally provides me a high working standards, help me to systematized all accounting tasks such as general accounting, accounts receivable, accounts payable and other administrative duties. I have a great attitude, can work independently with pressure and have strong working ethics. I have experienced working virtually or homebased as professional accountant, having expertise with different accounting platforms such as Quickbooks Online, Quickbooks Online Payroll, Quicksbooks Desktop, Xero, JD Edwards Oracle, SAP, Accounts Reconciliation Management Systems, Blackline Systems. MS Office and G-Suite Google apps such such sheets, docs, drive and others. I will help your company to supervise daily support in the operation. Plan the most efficient financial and administrative procedures. I will lead a team of professional that will be an asset of the company. I have excellent communication and organizational skills. I have an analytical mind with problem solving skills and will be able to discover new ways to do job more effectively".

"Whenever I am working with a firm, I always set my goals from long term engagement. My area of expertise is Administrative Assistance and Data processing. I worked with a Logistic company that is based in Australia for three years. I can say that I know how the business works in and out. From booking to tracking and tracing of consignment. Basically, my job is to do invoices and do some basic accounting and handle customer service. Later, they trained me to make quotation for every freight and I got promoted as Admin Manager where I was tasked to book a shipment with different vendor across Australia including tracking and tracing of the shipment. I have to keep the customer records, how much tailgate and other charges that needs to be added. I am also in charge of doing quotation of the item, place the price for the items that needs to be moved. For this task, I have to know the exact dimension and weight of each item. Basically, we're using a calculator for that. For the customer's records we're using HUBSPOT, for the chat inquiries we're using Zendsesk".

"Working as an Administrative Assistant for four (4) years, have equipped me with many skills. Skills that I want to put in to good use by providing professional services to my client for their satisfaction. I am knowledgeable in MS Office (Word, Excel, Powerpoint), Google drive, Hootsuite, Wordpress, etc. Some of the tasks I did were matrices of the daily activities of the office such as operational & administrative activities. Data entry of the daily transshipment permits (20 to 50 entries a day) including specific information on that particular permit), incoming and outgoing communications, written memoranda, encoding of importations for monitoring and maintaining/updating of database. I also prepare the reports that are to be submitted on a weekly basis, some are confidential due to the nature of our work because I was assigned at the Intelligence and Investigation Division, reports such as maritime, weekly activities, transshipment, xray, and other reports. My work also includes monitoring of the importations of different commodities and consignees, check the corresponding permits, and other related tasks. I also prepare powerpoint presentations and provide information therein. I keep records and file all the documents in our office, accordingly. I provided my service with utmost care and to the best of my ability, so my employer can rely on me because he/she's assured that I can keep up with them. That's why I believe that I am a great fit for this position because not only with my skills, but I can also adapt easily, I look into it and I make sure I can provide it as soon as I can with the highest degree of professionalism".

Primarily I am an experienced Customer Representative:

• - Customer Support - live chat, order processing, ticketing system, CRM & email handling.
• - Customer Service Supervisor/Team Lead
• - With experience with Livechat Inc & Live Chat Media Productions Inc.

I Love serving people thru Customer Support but I can also do:

Data Entry in Word, or Google Docs, Transcription (transcribing voicemail, video or audio, podcasts etc.), Internet Research, Typing, Forms Creation, Executive Assistance, Project Management & Training Tasks, Email Management/Filtering, Booking appointments with clients, Following up with clients/customers (sending thank you and other reminder emails), Receptionist duties (answering occasional calls), Calendar Management, Lead Generation, Keyword Research, Social Media Management

"Your company goal is my mission. With regards to my previous jobs experience as customer service representative/virtual assistants that entail multitasking which will make cost and efficiency to your business. At my previous company, As a team leader to my previous job as well I been able to improve great teamwork and communication among members of our team. I can bring not only my ideas from my previous job but my general passion for innovation, to your organization. To be able to reach this target I need to get to know more about the team's structure I must understand the functions and interrelationships of your team/company in order to set workplace goals that will make our team more productive and helpful to the rest of the organization. Also, an open communication as always with my superior/bosses/ managers to be able to show support towards a great teamwork.

To be able to reach those; I need a smart goal that has clarity and deadline for achieving them. It should be specific wherein it is clearly defined, measurable, attainable and relevant towards our team and most especially should have a time when will this goal be achieved."

"Given my skill set, I'm looking forward to help the company improve the bookkeeping, accounting procedures and controls, and reporting. And I will make a plan and a timeline for me when to accomplish this.

First, I will have to look and review the previous year's, and this year's previous months' financial reports and transactions, so I could have a view of the flow and accounting procedures done and check the same whether the transactions were properly entered into the accounting system, whether the income and expense accounts entered are correct (most of which would come from the bank reconciliation made), whether there are irregular accounts (like negative accounts), whether there's an overstatement or understatement of any account (if accrual accounting are being used, depreciation of depreciable assets should have been made as well as amortizations of prepaid assets). This might only go around one day or two only. If there are areas in the accounting controls and procedures that needs to be corrected or can be improved, this would immediately be referred to management (as well as if I have inquiries on anything).

If after reviewing previous financial statements and transactions, and found that everything is okay, or if all that needs to be adjusted were corrected, then shall I begin the timeline for the improvements. I shall do the bookkeeping on a timely basis (based on accounting control and procedures, most probably, everything should be entered upon receipt of data -- receipts, invoices, etc. Payroll shall be diligently monitored, if possible on a daily basis, depending on the number of employees, so payroll may be done immediately the day after cut-off date Bank reconciliations shall be done exactly upon downloading of the bank statements into the accounting system (as much as possible, the following day), accruals, depreciation, and amortization on the day after month-end.

The above paragraph would help me generate, process and analyze the financial reports within two (at most would be three days). This would result to a more efficient submission of the Balance Sheet, Cash Flow Statement, and most importantly, the Profit and Loss Statement (Income Statement) to management for decision making purposes. And I can also make suggestions base on my analysis."

"I can be a real asset to the company for I am a dedicated and hardworking person. I will always try to be recognized for my incomparable hard work. I will not give up easily because to me quitting is never an option. I can work under pressure; I really love challenges because the more I overcome challenges the more I become better with each passing day. I will stay focus to all my goals. I will make sure that before the day ends, I will be finished on what I need to do on that day. As a mother, I have all the motivation to work hard not only for myself but for my kids because I want to give them the best life they deserve, and I want them to enjoy the fruit of my hard work. This job is close enough from my previous job as a Data Entry Analyst. I know through my willingness to learn there is nothing on the way that I cannot handle. I hope you will give me a chance to enhance my knowledge and learn new things so that I can give positive outcome to the company. I am looking for a long-term job and I am looking forward working with you".

"When I read the job posting, I know I can help your company in so many ways. With my last working experience in the Corporate World as a part of the Talent Acquisition team, my main job was to screen and provide potential candidates to our company and did mostly administrative tasks on top of my main job. I always communicate to different types of people including stakeholders and clients which are foreigners and locals as well as rank and file employees. I can excel as an administrative assistant/ virtual data processor and can guarantee you that I can do all the jobs you would ask me to do.

In a workplace, there are always targets we need to reach and I can do that by looking into the job and then planning on what to do first. I need to manage my time and spend more time on crucial work by prioritizing what do first and what to do next afterwards. I always need to do what is expected of me and go beyond what is expected of me plus doing initiatives as well".

"The best way to prove the things that I can do for your company is for your company to invest your trust and confidence with me first. It will not be easy to gain your trust but with the knowledge and skills that I have acquired thru studying and experience, I assure you that it will be beneficial to both of us to work together as a team. I will try to introduce new techniques (enhanced templates for accounting reports, client friendly formulas and working papers) that could fast track the services that your company offers to the clients. Together, we will develop employee friendly tools and step by step procedures that could bring out the best among us. For example, we could adapt these 10 simple guides that I am using in my current jobs:

1. Start your day with a prayer and positive mind.

2. List down your tasks to be accomplished for the day. (to-do-list)

3. Set a timeframe for every task that you will do.

4. On time is late.

5. Do not cram or panic. Stay calm.

6. Be ready to adjust.

7. Give your best shot. Do your job as if you are the boss/owner.

8. Take time to take a deep breath. Have a break.

9. Eat your meals on time.

10. Do the things you love and Love the things you do.

Some of those guides may sound/look photocopied but those are the guides that I chose to always bring out the best in me".

"Being a graduate of a 5-year Course, Bachelor of Science in Accountancy and having a 5 year of experience in the Finance Industry, I can be an asset to your company. I have experience with several accounting software such as Quickbooks I worked as an Internal Audit Assistant on a bank in the Philippines. I have experienced dealing with different kinds of account. I also worked for an Australian CEO before. I do also experienced working with a Non-Profit company in the USA as an Accounting Assistant. I do Accounts Receivable and Accounts Payable management and accounting for my previous clients. I also do Inventory management and asset management. Bank reconciliation is also one of my strengths. Preparing tax returns, is one of my expertise, especially here in the Philippines. I have various clients and they are entrusting me with their book of accounts, financial management and tax reporting. I am always careful with my client’s accounts and financial records. Being precise and accurate on the information that I am handling, and recording is a must for me. In everything I do, I always make sure to excel and give my best to it. It will be my pleasure to be a part and serve your company".

"I worked with an NGO in China as Finance Officer for 6 years. I introduced Quickbooks to their system. I trained and guided their employees to use the software. I headed the Finance team. I enjoyed working with different people and witnessed different culture and traditions. I am a fast learner. I do what I can to understand the things given to me with little or no supervision. When I first use Quickbooks, I was trained for just a few days and learn more about it myself. I practice everyday to familiarize myself with the terms and procedures to follow in order to generate a correct report. I am very diligent and passionate in my work. I make sure I finish my tasks on time".

"I graduated at Holy Cross of Davao College with the degree of Bachelor of Science in Accountancy. With more than 10 years of work experience, I had confidently developed my knowledge and skills and learned not only how to deal with people but also acquired self-confidence. I am used to extensive way of recording, maintaining book of accounts, invoicing, accounts payables/receivables and basically applying all accounting principles in my work. I have learned to value clients and maintain good relations with them.

The field of accounting offers stimulating and challenging work that is constantly evolving and I keep abreast through constant self learning and research. I want to be part and contribute to your Company’s success. I will apply the broad knowledge I have in Bookkeeping/Accounting. I believe I possess a great sense of initiative on the things with less directions. Communicating a company’s vision, translating it to reality, inspiring and motivating others, and Team work. I am always ready to take the responsibility and meet my deadlines".