I am a highly experienced Customer Support Specialist and Virtual Assistant with over 10 years of BPO experience in email support, chat support, technical troubleshooting, billing resolution, CRM management, and customer retention.

I help businesses scale their customer support operations by improving response times, resolving complex customer issues, reducing ticket backlogs, and increasing customer satisfaction and retention.

I have supported high-volume environments where accuracy, speed, and consistency are critical.

Core Expertise & Skills:
• Email Support & Live Chat Support (Zendesk, Freshdesk, Gmail, GHL)
• Customer Service & Helpdesk Management
• Billing, Invoicing & Payment Support (Stripe, PayPal, Braintree)
• CRM Management & Data Operations (Airtable, Emplify, Booking Koala)
• Shopify Customer Support (orders, refunds, product updates)
• Technical Troubleshooting & Issue Resolution
• Documentation, SOPs, Reporting & Process Improvement
• Customer Retention & Complaint Handling

I am not just a customer support agent—I actively improve processes, identify recurring issues, and help businesses build a more efficient and scalable support system.

Why hire me:
• 10+ years of BPO experience in customer service and operations
• Strong background in high-volume support environments
• Fast, accurate, and detail-oriented execution
• Strong ownership and minimal supervision required
• Clear, professional, and customer-friendly communication
• Proactive problem-solving mindset

If you are looking for a reliable Customer Support Specialist, Virtual Assistant, or Helpdesk Agent to handle customer interactions efficiently and improve your support operations, I am ready to contribute immediately.

A high-performing E-Commerce Customer Support Specialist with hands-on experience supporting Shopify dropshipping stores across multinational markets. Skilled in managing high-volume email and chat support, resolving customer inquiries, order tracking, refunds, cancellations, exchanges, and post-purchase concerns while protecting brand reputation and strengthening customer trust.

Experienced in Shopify customer support operations, including reviewing order details, verifying fulfillment status, coordinating with suppliers for delivery updates, and assisting customers with returns, replacements, and refund processing. Known for delivering fast, accurate, and customer-first support using tools such as Gorgias, Freshdesk, Richpanel, Commslayer, Shopify, Gmail, Zoho Mail, and DeepL, ensuring efficient ticket management, clear multilingual communication, and consistently positive customer experiences in fast-paced e-commerce environments.

I am a highly reliable and skilled IT Support Specialist with over 6 years of hands-on experience in technical troubleshooting, remote support, hardware repair, and customer service. I have a strong background in diagnosing and resolving hardware/software issues, managing ticket requests, and supporting users through chat, email, phone, and remote tools such as AnyDesk, TeamViewer, and Windows RDP.
I have provided both onsite and remote IT support for companies, handling 20–40 technical issues daily, performing system maintenance, updates, virus removal, network setup, and POS installation. I also have proven experience assembling and repairing desktops/laptops, with 300+ successful repairs and consistent positive feedback.
My work style is professional, efficient, and customer-focused. I am seeking a Remote IT Support, Helpdesk, or Technical Support role where I can apply my skills and deliver high quality support to users and businesses.

Great customer support can turn a frustrated customer into a loyal one—and that’s exactly where I help businesses.

I’m a Customer Support Virtual Assistant with experience supporting retail and eCommerce businesses through email, chat, and helpdesk platforms. I specialize in managing customer inquiries, processing orders and refunds, and resolving issues efficiently while maintaining a positive customer experience.

My core strengths include order management, refund processing, customer issue resolution, and organized ticket management. I’m comfortable handling large volumes of customer inquiries while maintaining accurate records and professional communication.

In my previous roles, I supported customers with order inquiries, payment concerns, refunds, cancellations, and product-related questions. I also maintained detailed CRM records, documented cases, and escalated complex issues when needed to ensure customers received timely and accurate resolutions.


If you’re looking for a reliable Customer Support VA who can help manage customer inquiries, maintain organized support systems, and deliver excellent customer experiences, I’d love to support your business.

Feel free to send me a message — I’m ready to help your team provide faster, more efficient customer support.

CV:
-----------
LINKEDIN:
-----------.-----------/in/christopher-tan-8142a516b/
PORTFOLIO:
-----------
YOUTUBE SELF-INTRODUCTION VIDEO:
-----------

Customer Service Specialist with 5+ years of experience supporting international customers across e-commerce, subscription services, video streaming platforms, car rental, and carrier services. Experienced in multi-channel customer support through email, chat, and phone, with a strong background in handling high-volume ticket queues (60–100 interactions daily). Proficient in CRM and ticketing platforms such as Zendesk and Freshdesk, focusing on issue resolution, customer retention, QA standards, and SLA compliance. Proven track record of meeting performance metrics—recognized as overall Top 3 Performer in 2024 and selected as a Subject Matter Expert (SME) and Quality Apprenticeship candidate, contributing to onboarding, coaching, and knowledge sharing
to improve team performance.

Hello! I am Lein, a reliable E-commerce Virtual Assistant and Customer Support Expert with 15 years of extensive experience supporting Shopify stores, handling complex customer inquiries, and managing operations in fast-paced environments.

My experience includes:

• 3+ years handling Shopify customer support (email/chat) across multiple international brands (clothing, pet apparel, and smart home tech) for order tracking, product inquiries, refunds, replacements, and shipping claims.

• 11 years of high-level voice support experience, specializing in corporate escalation calls, distress management, billing/payment processing, and fraud/dispute resolution.

• E-commerce & Social Media Operations: Managed backend Shopify tasks, order updates, and multi-channel customer interactions via Facebook and Instagram Direct Messages.

• Leadership & Admin Support: Served as a Subject Matter Expert (SME) assisting with team training, process optimization, inbox/calendar management, and B2B lead generation.

Tools I use:

E-com / CRM: Shopify Admin, Gorgias, Freshdesk, Rich Panel, Zendesk, Salesforce, Meta Business Suite

Tracking: 17track, Aftership, ParcelPanel, ParcelApp

AI & Productivity: ChatGPT, Gemini, Perplexity AI, Google Workspace, Lark, ClickUp

Communication: Slack, Lark, Whats App, -----------.

### Professional Profile

* Results-driven Customer Support and E-commerce Virtual Assistant
* 5+ years total experience (BPO + eCommerce environments)
* Strong background in technical support, order management, and customer service
* Focused on clear, empathetic, and solution-oriented communication
* Committed to improving customer satisfaction and long-term loyalty

---

### Brands Supported

* ZappySales
* Cubert
* Schleich
* Optum Global
* Synchrony Financial
* IBEX Global

---

### Key Responsibilities & Experience

* Handled support via email, live chat, and phone
* Resolved technical issues and order-related concerns
* Managed refunds, replacements, returns, and escalations
* Coordinated with warehouse and fulfillment teams
* Monitored Amazon reviews and customer feedback
* Maintained accurate documentation and service records
* Ensured SLA and SOP compliance
* Supported high-volume customer environments

---

### Core Skills

* Customer Support & Technical Troubleshooting
* E-commerce Operations (Amazon, Shopify, Order Management)
* Inbox & Ticket Management
* Refunds, Returns & Dispute Handling
* Fulfillment & 3PL Coordination
* Documentation & Knowledge Base Creation
* Process Improvement & Workflow Optimization
* Clear Communication & Empathetic Support
* Spreadsheet Reporting (Google Sheets, Excel)

---

### Tools & Platforms

* Gorgias
* Freshdesk
* RichPannel
* Zendesk
* Shopify
* Amazon Seller Central
* Amazon Vendor Dashboard
* Google Sheets
* Microsoft Excel
* AirCall
* Slack
* Hubstaff
* LogWork

---

### Educational Background

* Bachelor of Science in Marketing Management
* Associate of Science in Computer Programming

---

### Professional Strengths

* Detail-oriented and reliable remote worker
* Strong written and verbal English communication
* Fast learner with new systems and tools
* Independent and highly organized
* Focused on delivering high-quality, consistent support

---

Open to remote roles in Customer Support, E-commerce VA, and Technical Support.

Hi, I'm an experienced professional with a background in consumer support, team leadership, and ESL teaching. I'm skilled in using CRM tools like Shopify, Freshdesk, and Freshchat, along with Google Workspace and Microsoft 365. I have hands-on experience in package tracking, order status updates, returns assistance, and lost package documentation. I’m also proficient in fraud identification, warranty updates, and data entry. I’ve worked closely with e-commerce, logistics, and product teams to provide accurate, efficient customer support while consistently exceeding performance goals. Ready to help you grow your business.

Customer-focused and highly detail-oriented Senior Customer Support Representative with 6 years of experience in customer service, having advanced from frontline Support Agent to a Senior-level role. Proven expertise in managing complex customer inquiries, handling escalations, and ensuring timely, effective resolutions that drive customer satisfaction and retention. Recognized for strong leadership, sound judgment, and a deep understanding of customer needs across multiple platforms. Adept at maintaining accurate data and collaborating with cross-functional teams, and upholding service quality standards to ensure customers consistently leave with a positive experience.

Experienced Virtual Assistant and Operations Coordinator with a strong background in administrative support, customer service, and accounting across nonprofit, e-commerce, healthcare, and technology contractor environments. Skilled in managing executive calendars, handling high-volume customer inquiries, coordinating projects, and maintaining accurate financial and CRM records. Proficient in tools such as Shopify, HubSpot, QuickBooks, and ERP systems, with a proven ability to stay organized, adapt quickly, and deliver reliable support in fast-paced settings. Known for a proactive approach, attention to detail, and a commitment to helping businesses run smoothly and efficiently.

Influencer Campaign Manager with hands-on experience managing 70+ brand-creator campaigns. Open to new opportunities in influencer marketing, campaign operations, and creator partnerships. Also experienced in e-commerce customer support and Shopify store operations.

Processing invoices and documents related to insurance. Customer service-related inquiries. PL/Cl Quote and Binding. Endorsement to the carriers. Loss run Request. Mortgagee update. Hold for the closing process. Follow up with the carriers and MGA. Quickbooks, Slack, Ezlynx, Freshdesk, Calendly, Google email, MS Word, and MS Excel.

Customer Support and Operations Specialist with 6+ years of experience supporting e-commerce and service-based businesses. Skilled in customer inquiries, order processing, refunds, and issue resolution via email and chat channels. Experienced in Zendesk, Freshdesk, HubSpot, Shopify, and Amazon Seller Central in remote, fast-paced environments.

###Professional Profile

* Customer Support & E-commerce Specialist with 3+ years of experience in BPO, eCommerce, and B2B environments
* Experienced in technical support, billing & payment disputes, invoice processing, and order management
* Skilled in handling B2B dispute inquiries and client account coordination
* Strong communicator focused on empathetic, solution-oriented service
* Committed to improving retention, customer satisfaction, and operational efficiency

---

### Brands Supported

*Conscious Items
* TWO Inc.
* HumeHealth
* Synchrony Financial
* Amazon
* -----------

---

###Key Responsibilities & Experience

* Handled customer support via email, live chat, and phone
* Resolved technical issues and order-related concerns efficiently
* Managed refunds, replacements, returns, and escalations
* Reviewed invoices and billing statements for accuracy
* Filed disputes and coordinated payment plan arrangements
* Processed billing inquiries and payment-related concerns
* Coordinated with warehouse and fulfillment teams
* Monitored Amazon reviews and customer feedback
* Maintained accurate documentation and service records
* Ensured SLA and SOP compliance
* Supported high-volume customer service environments

---

###Core Skills

* Customer Support & Technical Troubleshooting
* B2B Customer Support Operations & Account Coordination
* Billing, Invoices & Payment Plan Management
* E-commerce Operations (Amazon, Shopify, Order Management)
* Inbox & Ticket Management
* Refunds, Returns & Dispute Handling
* Fulfillment Inquiry Coordination with Relevant Teams
* Documentation & Knowledge Base Creation
* Process Improvement & Workflow Optimization
* Clear Communication & Empathetic Support
* Spreadsheet Reporting (Google Sheets, Excel)

---

### Tools & Platforms

* Gorgias
* Freshdesk
* Zendesk
* Shopify
* Google Workspace
* Microsoft 365
* Ring Central
* Slack
* Hubstaff
* Metabase
* Notion

---

###Professional Strengths

* Detail-oriented professional with strong ownership and accountability
* Excellent written and verbal English communication skills
* Fast learner with the ability to quickly master new systems and workflows
* Highly organized, self-directed, and results-driven in remote environments
* Focused on driving customer satisfaction, retention, and long-term value

---

Open to remote opportunities in Customer Support, E-commerce Operations, and Technical Support, with a focus on driving customer retention and service excellence.

I am a Remote Customer Support Specialist with 8+ years of experience handling email and chat-based support for e-commerce and service-based businesses. I specialize in managing customer inquiries, resolving account issues, and ensuring timely and accurate responses in high-volume environments.

I have extensive experience working with tickets, order-related concerns, and customer escalations including tracking issues, cancellations, returns, warranties, and refunds. I’m comfortable working independently, following processes, and maintaining organized and accurate records within CRM systems.

What I do best:
- Email and chat customer support (non-voice)
- Ticket management, follow-ups, and escalations
- Order processing (changes, cancellations, returns, refunds)
- Customer account and service inquiries
- CRM data entry and documentation
- Internal coordination for issue resolution

I also provide light administrative and research support when needed, including data entry, file organization, lead research, and basic LinkedIn sourcing.

Tools & systems:
Zendesk, Freshdesk, Five9, Zopim, Comm100, CRM platforms, Google Workspace (Docs, Sheets, Drive), Microsoft Office, Jira

Work style:
I am detail-oriented, reliable, and comfortable working in structured remote environments. I perform well in fast-paced support roles where accuracy, communication, and consistency are critical.

I am currently seeking a full-time remote position focused on customer support, with flexibility to assist in administrative or back-office tasks as part of the role.