Ralph
Top Rated Shopify Customer Support Specialist | Zendesk, Gorgias & Freshdesk | O
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.67/hour ($1,090.91/month)
Associates degree
Last Active
June 27th, 2026 (today)
Member Since
October 24th, 2021
Profile Description
Hi, I'm Ralph Wendell Bustejer.
I am a Shopify Customer Support Specialist with more than 14 years of customer service experience and over 6,500 completed Upwork hours supporting e-commerce businesses worldwide.
I help Shopify stores deliver excellent customer experiences through fast, professional, and solution-focused support.
My expertise includes:
•
• Live Chat Support
• Shopify Order Management
• Refunds, Returns & Replacements
• Order Tracking & Delivery Issues
• Klarna, PayPal & Stripe Dispute Resolution
• Chargeback Management
• Dropshipping Customer Support
• Product Listing Support
• Customer Retention
Tools I regularly use:
• Shopify
• Zendesk
• Gorgias
• Freshdesk
• Google Workspace
• DeepL
• Outlook
Throughout my career, I have supported multiple Shopify stores across different countries while maintaining excellent customer satisfaction and resolving complex customer concerns professionally.
Why employers hire me:
14+ years of customer service experience
Top Rated Upwork Freelancer
100% Job Success Score
6,500+ Upwork Hours Completed
Strong written English communication
Reliable and independent worker
Fast learner and team player
I am seeking long-term opportunities where I can help businesses improve customer satisfaction, reduce disputes, and strengthen customer loyalty.
I am available to start immediately.
Top Skills
E-Commerce » Ebay » Customer Support
Experience: Less than 6 months
I handle Shopify and E-bay Customer Support in e-mails and chats.
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
I do manage Customer Support in Shopify specifically in Dropshipping businesses.
Customer Support » Customer Service
Experience: Less than 6 months
14 years in experience in Customer Service.
Other Skills
E-Commerce » Amazon » Dropshipping
Experience: Less than 6 months
I handle dropshipping stores in Amazon.
E-Commerce » Shopify
Experience: Less than 6 months
Handling Shopify order management.
Customer Support » Email Support
Experience: 10+ years
14 years of experience handling Customer Support.
Customer Support » Customer Service » Chargeback Analysis
Experience: Less than 6 months
I handle Chargebacks in Shopify, Klarna, Paypal and Mollie.
Office and Administration » Personal Assistant
Experience: 5 - 10 years
I do handle basic Virtual assistance.
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Alaminos City, Pangasinan
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 26
- Influence: 15
- Steadiness: 33
- Compliance: 26
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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