Hey there! I'm Lizjeal, your go-to Virtual Assistant or support from the Philippines, ready to tackle your tasks with a smile. I excel at handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Services I Offer:
- Email Handling
- Data Entry
- Chat Support
- Customer Service

Let's team up to lighten your workload and boost your productivity. I'm here to make your life easier and your business smoother. Drop me a message, and let's chat about how I can support you!

Customer Success & Technical Support Specialist | SaaS Virtual Assistant

I help SaaS and tech-driven businesses deliver smooth customer experiences through reliable support, clear communication, and well-organized systems.

Why clients work with me:

Customer-focused & tech-savvy
High-speed internet & complete WFH setup
Flexible with US, Canada, and global time zones

How I support SaaS & tech businesses

End-to-end customer success & tech support<8efe80624d780eba0c6493ec45140364>Email and chat support, ticket handling, onboarding assistance, follow-ups, and basic troubleshooting—ensuring customers feel supported at every stage.

SaaS user support & onboarding
Guiding users through features, account setup, and common issues to help them get real value from your platform.

CRM, ticket & documentation management
Accurate updates in CRMs and helpdesk tools, organized records, and clear internal notes for seamless handoffs.

Customer-first, solution-driven communication
Professional, empathetic responses that turn issues into positive customer experiences and improve retention.

Accurate admin & data support
Task tracking, reporting, scheduling, and detail-oriented data entry.

I am a results-driven Customer Service and Account Management professional with several years of experience in customer support, sales, and client relationship management. I specialize in providing excellent customer service through email, chat, and phone support while maintaining high customer satisfaction.

In my previous roles, I managed and resolved more than 100 customer inquiries daily, handled complex account issues, and maintained strong relationships with high-value international clients. I also led teams of 12–15 account managers, providing training, improving performance, and implementing effective sales and retention strategies.

Aside from customer service, I also have experience in e-commerce business operations, including managing an online retail store, handling branding, product sourcing, and improving customer engagement through social media marketing and targeted advertising.

I am highly skilled in CRM systems, problem solving, conflict resolution, communication, and time management. My goal is always to deliver efficient solutions, build long-term client relationships, and contribute to the success of the company.

I am fluent in English, Hindi, and Urdu, with native proficiency in Bangla and intermediate Tagalog, which allows me to communicate effectively with diverse international clients.

I am reliable, detail-oriented, and committed to providing high-quality remote support to help businesses grow.

Results-driven Customer Support and Operations Professional with experience supporting fast-paced remote teams across customer service, workflow coordination, executive support, and WordPress operations. Skilled in managing high-volume support tickets, escalations, client communication, ticket triaging, documentation, and operational workflows while maintaining strong attention to detail and customer satisfaction.

Recognized as a Subject Matter Expert (SME) for leadership support, problem-solving, and workflow management in high-performance environments. Experienced supporting U.S. and UK-based customers through email, chat, and phone support while collaborating with internal teams to ensure smooth operations and timely issue resolution.

Core strengths include customer support, executive assistance, operations coordination, ticket management, workflow organization, documentation, CRM platforms, and remote team collaboration.

Experienced in high-volume remote operations, ticket prioritization, escalation management, and cross-functional workflow coordination.

What I Can Help You With:

• Workflow coordination and operational support
• Email management and professional correspondence
• Documentation management and organized record keeping
• Customer support and ticket handling
• Research, reporting, and data organization
• Calendar coordination and administrative support
• Task tracking and process management
• WordPress support and website coordination

I help businesses deliver fast, professional, and reliable customer support across email, chat, and voice channels.

With hands-on experience as a Hybrid Customer Service Representative, I’ve handled high volumes of customer inquiries through inbound/outbound calls, email support, and back-office tasks—ensuring issues are resolved efficiently while maintaining a positive customer experience.

I specialize in:
*Email and ticket support (Gmail, Outlook, Zendesk)
*Customer inquiry handling and issue resolution
*Data entry and accurate record management
*Multi-channel support (voice, email, and admin tasks)

I am known for being organized, responsive, and dependable—able to manage multiple customer concerns while maintaining accuracy and professionalism even in fast-paced environments.

If you’re looking for someone who can:
*Respond to customers promptly and professionally
*Keep your inbox and support tickets organized
*Reduce response time and improve customer satisfaction
*Support your daily operations with minimal supervision

—I’m ready to help your business run smoothly.

I help e-commerce brands run smooth, error-free operations — from product listings and inventory to order processing and customer support.

I specialize in Shopify, Shopee, Lazada, and TikTok Shop, BigCommerce, Magento, handling daily store operations with accuracy and consistency.

I’ve managed 10,000+ product listings and handled high-volume workflows without errors or delays.

I also support lead generation and appointment setting, turning conversations into booked calls using structured follow-ups and CRM systems like GoHighLevel.

What I can handle for you:
- Product listing & optimization (titles, variants, pricing, images)
- Order processing, tracking, returns & refundsInventory management & updates
- Customer support (email & chat)
- Lead generation & appointment setting
- CRM management

Experience:

E-Commerce Operations Specialist
- Managed end-to-end operations across Shopify, Shopee, Lazada, and TikTok Shop
- Handled daily order processing, returns, and refunds with high accuracy
- Maintained product listings, pricing, and inventory
- Resolved 50–80 customer inquiries weekly

E-Commerce Virtual Assistant
- Store migration and integration
- Managed 10,000+ product listings (variants, pricing, updates)
- Processed orders and handled customer concerns

Lead Generation & Appointment Setter
- Engaged and qualified leads through social media
- Converted conversations into booked calls
- Managed pipelines using GoHighLevel

Tools I Use: Shopify | Shopee | Lazada | TikTok Shop | GoHighLevel | Gorgias | Google Sheets | Asana | Trello | ChatGPT | SAP | OMS/WMS | Canva | Meta |

I’m detail-oriented, proactive, and can manage operations independently without constant supervision.

If you need someone reliable who can take ownership and keep everything running efficiently, I’m ready to help.

I’m a dedicated and detail-oriented professional with experience in admissions support, administrative tasks, and IT/web development. In my role as an Admissions Assistant, I handle student applications, ID and credential processing, and document management, ensuring accuracy and efficiency at every step.

Alongside my administrative work, I have a passion for creating professional web and mobile portfolios, building responsive websites and mobile app demos that showcase client projects with a clean, user-friendly design.

I also bring skills as a Virtual Assistant, including data entry, scheduling, email management, and client communication, allowing me to provide reliable support in both administrative and digital spaces.

Customer support and operations professional with 7 years of corporate experience, now thriving as a Virtual Assistant. I help business owners and busy professionals stay organized, manage their day-to-day tasks, and reclaim their time so they can focus on growth.

I specialize in admin and customer support, client communication, calendar and inbox management, SOP creation, and keeping operations running smoothly. Experienced in remote client support. I bring reliability, organization, and a proactive approach to every task.

Passionate about helping others work smarter, not harder, and creating systems that make life easier for both clients and teams.

I’m the extra pair of hands behind the scenes—keeping data organized, content polished, and tasks handled with precision. Dedicated to helping businesses save time and stay focused on growth.

Tools I Use / My expertise
-Canva, Capcut, Picsart
-Gsuite, Microsoft Docs, Sheets, Form, Excel
-ChatGPT, Gemini AI, Claude AI
-Youtube, Loom

Let's connect!

I am a highly organized Virtual Assistant with experience in Social Media Management, Executive Assistance, Customer Support, Data Entry, and Online Training Administration.

I have experience managing social media accounts, creating content using Canva, responding to customer inquiries, handling administrative tasks, organizing data, and supporting online learning platforms.

My strengths include:

Social Media Management
Customer Support (Email & Chat)
Data Entry & Web Research
Administrative Support
Canva Graphic Design
Content Scheduling
Microsoft Office & Google Workspace
CRM and Online Learning Platforms

I am detail-oriented, dependable, and committed to delivering high-quality work while meeting deadlines.

Need an experienced support and admin professional for the long term?

Customer Support & Technical Support VA | CRM (Salesforce, Genesys Cloud) | Cold Calling and Appointment Setter | Over 6 years Customer Service Support

I have over 6 years of experience working with businesses to provide fast, accurate, and professional customer service. My experience has been working with SaaS and eCommerce businesses and service-based businesses to manage customer support tickets, billing and subscription questions, and improving the quality of customer support.

I have extensive experience working with CRM software like Salesforce and Microsoft Dynamics to manage customer emails, chats, and phone calls while ensuring high customer satisfaction. My experience as a Quality Analyst and Subject Matter Expert has given me the ability to improve processes and workflows to improve customer support quality.

Here’s how I can assist your business:
• Manage customer support via emails, phone, chats, and helpdesk software
• Troubleshoot technical problems and assist customers with troubleshooting
• Handle billing and subscription questions, refunds, and payment discrepancies
• Monitor and improve the quality of customer support
• Assist with documenting processes and maintaining clear customer information within CRM software

I am dedicated to providing quality customer service and am known for my reliability and attention to detail when solving customer problems.
If you need someone with experience working with customer service and customer support operations, I can certainly assist your business with your needs. MESSAGE ME!

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I have a flexible working skills and attitude.
I am willing to learn new things that can help me grow more.

With more than 11 years of customer support experience, I specialize in email, chat, and ticket-based support across healthcare, wellness, SaaS, eCommerce, and service-focused industries. My background includes supporting patients, customers, healthcare professionals, and software users while handling sensitive information, resolving complex concerns, troubleshooting issues, coordinating services, and maintaining a high standard of communication.

Throughout my career, I have supported a diverse range of organizations, including healthcare providers, technology companies, and e-commerce brands.

Core Expertise:
• Customer Support (Email, Chat & Ticket Management)
• SaaS Customer Support & Technical Troubleshooting
• Patient & Member Support
• Healthcare & Wellness Customer Experience
• E-commerce Customer Support
• Order Processing
• Billing & Account Support
• QA & Interaction Auditing
• Service Coordination
• Administrative Support
• Calendar & Schedule Management

Tools & Platforms

Customer Support & CRM:
Zendesk, Freshdesk, Gorgias, Reamaze, Help Scout, osTicket, Richpanel, HubSpot

E-commerce & Marketplaces:
Shopify, WooCommerce, Magento, Volusion, Amazon, eBay, Faire, WordPress, Wayfair

Shipping & Fulfillment:
ShipBob, ShipStation, Flexport, Hipshipper

Project Management & Collaboration:
Trello, Asana, Jira, Miro, Monday

Analytics, Marketing & Other Tools:
Klaviyo, Apollo, Facebook Business Manager, Google Workspace, Kibana

Communication & Productivity:
Zoom, Calendly, -----------, 8x8, Dropbox

If you're looking for someone who can step in, take ownership, communicate with care, and create a positive experience for your customers, users, members, or patients, I'd love to learn more about your business and how I can help.

Hi! I’m ----------- -----------, a proactive and detail-driven Virtual Assistant from the Philippines. I am the breadwinner of my family, carrying the responsibility of supporting loved ones while pursuing my professional growth. I’ve faced -----------nts where people told me I would not achieve much in life, but I chose to prove them wrong by building my skills, working hard, and delivering results that speak for themselves.
Over the years, I’ve honed my expertise in customer support, email management, data entry, appointment scheduling, and CRM tools, helping clients streamline operations and save valuable time. I’ve managed guest communications for short-term rentals, coordinated schedules, monitored check-ins and check-outs, and handled inquiries with professionalism and speed. I’ve supported business operations, created reports, organized tasks, and consistently ensured deadlines were met.
I take pride in delivering fast, accurate, and reliable results while maintaining a friendly, professional tone in every interaction. My focus is on efficiency, accuracy, and client satisfaction, making workflows smoother and enabling clients to focus on growth. I adapt quickly to new tools, enjoy problem-solving, and offer fresh ideas to improve processes.
I’m not only motivated by personal success, but by the responsibility I carry for my family’s well-being. Every project I take on is more than a task but also it’s a commitment to excellence, because my work fuels both my clients’ growth and my family’s future. If given the chance, I will bring that same dedication, resilience, and heart to your team from day one.

Shopify Store Specialist & Customer Service with 2+ years of experience handling order management, Parcel Panel tracking, Hostinger email support, disputes, and refunds for international e-commerce brands. Skilled in theme edits, website optimization, ad creative design, and bilingual customer support (German & English). Proven ability to maintain smooth fulfillment operations and ensure customer satisfaction.