Customer Service Specialist | Chat Support Specialist

Overview

Looking for any work (8 hours/day)

at $4.33/hour ($832.00/month)

Bachelor's degree

Last Active

June 26th, 2026 (yesterday)

Member Since

December 4th, 2022

Profile Description

Need an experienced support and admin professional for the long term?

Customer Support & Technical Support VA | CRM (Salesforce, Genesys Cloud) | Cold Calling and Appointment Setter | Over 6 years Customer Service Support

I have over 6 years of experience working with businesses to provide fast, accurate, and professional customer service. My experience has been working with SaaS and eCommerce businesses and service-based businesses to manage customer support tickets, billing and subscription questions, and improving the quality of customer support.

I have extensive experience working with CRM software like Salesforce and Microsoft Dynamics to manage customer emails, chats, and phone calls while ensuring high customer satisfaction. My experience as a Quality Analyst and Subject Matter Expert has given me the ability to improve processes and workflows to improve customer support quality.

Here’s how I can assist your business:
• Manage customer support via emails, phone, chats, and helpdesk software
• Troubleshoot technical problems and assist customers with troubleshooting
• Handle billing and subscription questions, refunds, and payment discrepancies
• Monitor and improve the quality of customer support
• Assist with documenting processes and maintaining clear customer information within CRM software

I am dedicated to providing quality customer service and am known for my reliability and attention to detail when solving customer problems.
If you need someone with experience working with customer service and customer support operations, I can certainly assist your business with your needs. MESSAGE ME!

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