I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

I have expertise in Customer Service, Phone and Chat Support for both Inbound and Outbound campaigns, Telemarketing, and Data Entry. I acquired all of these skills over my nearly 10 years of experience in the BPO industry. I recently worked as a Virtual Assistant, wherein I developed my administrative and organizational skills while at the same time providing unparalleled service. I have also experienced working as a Team Lead Trainee, which gave me the opportunity to handle several reps that I developed to be mentors and future leaders of the company. And just recently, I worked with a US-based company that conducts government audits and assists clients in collecting money that should be owed to them. I also worked as a part-time ESL tutor for Japanese students.

I should be hired by your company because of the skills I have. I work professionally, I'm a team player, and I'm easy to work with. I can also work under pressure, I'm very receptive to feedback, and can work under less supervision. I'm looking forward to having a long-term, stable job with your company.

I am a Chat Support Expert with proven experience in handling customer inquiries,
managing emails and maintaining accurate data records.

As a student, I'm eager to learn, adapt quickly, and always give my best in every task. I want to be known as dependable, hardworking, and respectful worker who can be trusted to deliver quality work. I'm also motivated to become more independent and help support my parents while building my future.

I am a dedicated Customer Support and Administrative Virtual Assistant with over 5 years of experience in BPO, sales support, healthcare accounts, and logistics coordination.

I specialize in providing reliable email and chat support, order processing, CRM management, and backend administrative assistance. I have handled inbound and outbound customer interactions, processed warranty claims, coordinated shipments, and maintained accurate account documentation while meeting strict KPIs and quality standards.

Here’s how I can support your business:
• Customer Support (Email, Chat, Phone)
• Order processing and order tracking
• CRM management and data entry
• Ticket and case management
• Appointment scheduling and calendar management
• Sales support and follow-ups
• Logistics coordination and shipment monitoring
• Basic technical troubleshooting

I am detail-oriented, organized, and comfortable working independently in a remote environment. I have experience handling sensitive customer information and maintaining professionalism in fast-paced operations.

I am available for full-time remote work, can work US or AU hours, and have a stable internet connection with backup.

If you are looking for a reliable, responsive, and proactive support VA, I would be happy to help your business grow!

Entry Level Virtual Assistant / Chat Support
Can work using cellphone only with stable internet and powerbank.
Good at typing, replying to messages, customer service.
Fast learner, patient, willing to work night shift for USA/AUS clients.
Available 8 hours/day, 6 days/week. ID verified, ready to start ASAP

A proactive and customer-focused professional with hands-on experience in email support, chat support, and content moderation. Skilled at providing exceptional service, troubleshooting technical issues, and ensuring a positive online experience. Experienced as a Virtual Assistant and Appointment Setter, managing client communications through chat and calls, organizing workflows in GoHighLevel (GHL), and coordinating schedules efficiently. Adept at handling customer inquiries, resolving issues promptly, and maintaining safe, user-friendly environments through effective content moderation. Proven ability to work well under pressure and deliver high-quality support across multiple channels.

Hi! I'm -----------, a Virtual Assistant based in the Philippines with experience handling live chat communication, admin tasks, and client support. I’m detail-oriented, fast to respond, and always professional.
I’ve worked remotely handling client messages, using tools like Google Docs, Sheets, Canva, Zoom, and WhatsApp. I know how to manage schedules, organize tasks, and support busy entrepreneurs or advisors.
I’m currently looking for a full-time, long-term remote position where I can be part of a great team and grow. I’m loyal, easy to train, and always ready to learn new tools or processes.
Let’s work together!

Customer service professional with 6 years of BPO experience specializing in customer support, chat and email handling, quality assurance, and data entry. Reliable, detail-oriented, and committed to providing exceptional customer experiences.

Need a chat and email support specialist who can handle heavy ticket volumes without losing their cool? I manage fast-paced e-commerce queues, resolve complex order issues, and maintain positive feedback with customers.

Short Introduction: -----------

WHY PARTNER WITH ME?
In e-commerce, a slow reply or an unhelpful response means a lost customer. You don’t just need someone typing templates; you need a sharp communicator who understands retail policies, order tracking, and problem resolution inside out. With a deep background managing multi-queue chat environments and leading retail support teams, I specialize in turning frustrated shoppers into loyal buyers solely through chat and email.

Tools & Platforms I’ve Worked With
OMA – Managed order modifications and status checks (shipping address changes, reshipments, refunds, cancellations).
MyTools / Twilio – Ticket handling and direct communication with U.S. customers.
POS – Processed membership cancellations and assisted with purchases.
Breeze – Handled subscription cancellations and applied rewards to customer purchases.
KB / EDI – Utilized knowledge base and electronic data interchange for accurate information and compliance.

THE SPECIALIZED PLAYBOOK (CORE SERVICES):
• High-Volume Chat Support: Concurrently managing multiple live chat queues under pressure while resolving 40–60 customer inquiries daily.
• E-Commerce Email & Ticket Management: Crafting clear, empathetic, and professional email responses that resolve complex issues in a single thread.
• Order & Fulfillment Resolution: Tracking order statuses, processing exchanges, and resolving lost-in-transit delivery issues directly via written support.

TECHNICAL INFRASTRUCTURE (BUILT FOR 100% UPTIME):
• Power & Machine: High-performance custom desktop (AMD Ryzen 5 5600, 16GB RAM) backed by an HP laptop with multi-hour battery redundancy to prevent power outages.
• Connectivity: 100 Mbps Fiber connection via a TP-Link Mesh Wi-Fi system, paired with a backup Globe 5G mobile hotspot.
• Environment: Quiet, dedicated home office with a noise-canceling headset for seamless internal alignment calls.
• Availability: Full-time. Completely flexible across US (EST/PST), UK (GMT), and AU (AEST) time zones.

If you are ready to scale your business while keeping your chat queues clear and your inbox at zero, let's connect. Send me a message today, and let’s discuss how I can elevate your store's chat and email support!

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Customer Service Excellence

-<8efe80624d780eba0c6493ec45140364>Email, Chat, and Phone Support

-Email
inbox management

-
Strong Multitasking and Time
Management

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Effective Written and Verbal Communication

-
Problem Solving and Conflict ResolutionTOOLS
Canva

Google
Workspace /Calendar/Sheets/Documents

Doodle
Calendar Poll
Calendly

Outlook
Microsoft Office
Excel

Welcome to my profile! I recently graduated with a Bachelor of Science in Business Administration, majoring in Marketing Management. I have a solid foundation in creating advertisements, designing marketing campaigns, and possess a str----------- background in graphic design. My skills and enthusiasm make me a valuable asset to any marketing team.

E-commerce Chat Support: I am adept at handling inquiries, resolving issues, and providing an excellent customer experience. My commitment to delivering top-notch service has resulted in high customer retention rates and positive feedback.

Customer Service Excellence: As a seasoned customer service associate, I have honed my communication and problem-solving skills to ensure customer satisfaction. I am adept at handling inquiries, resolving issues, and providing an excellent customer experience. My commitment to delivering top-notch service has resulted in high customer retention rates and positive feedback.

Skilled Canva Graphic Designer: I specialize in creating flyers, brochures, and custom designs using Canva to meet clients' needs. I’m committed to delivering high-quality work and ensuring client satisfaction with every project.

Skilled Data Entry Specialist and Multitasker: I have str----------- data entry skills and the ability to handle multiple tasks efficiently. I’m detail-oriented, organized, and committed to delivering accurate and timely results.

Why Choose Me:

Proven experience in customer service chat support
Str----------- communication skills with a customer-centric approach.
Results-driven mindset focused on achieving targets and exceeding expectations.
Adaptable to different industries and client requirements.
Detail-oriented with excellent organizational and time management skills.

Here are the tools I can support you with:

- Ecommerce: Lazada, Shopee, VIP J&T, Shopline, Sell & Chill
- Copywriting: ChatGPT and Grammarly
- Content Scheduling: Facebook Business Suite and Buffer
- Graphics: Adobe Photoshop, Canva
- Presentation: PowerPoint, Slides, and Canva
- Messaging: Slack, Zoom, Google Meet, and Skype, Zendesk, Chat++

Let's collaborate to elevate your business I am eager to expand my experience and am more interested in sharing my knowledge with my future clients.

Hi, I’m someone who’s reliable, honest, and always willing to learn. I have some basic skills in admin tasks like email handling, and data entry. I take instructions seriously and do my best to complete tasks on time. I’m highly trustworthy, quick to adapt, and always open to feedback, ready to grow and contribute value to your team. I may not know everything yet, but I’m eager to improve with every opportunity.

Hi! I'm Bri, a Customer Support Specialist with over 8 years of experience supporting customers, executives, and remote teams across e-commerce, technology, and real estate.

I specialize in delivering excellent customer experiences while providing reliable executive and administrative support. I'm comfortable managing customer inquiries, handling email and chat support, organizing calendars and inboxes, coordinating projects, maintaining CRM systems, and helping businesses stay organized behind the scenes.

I can help you with:
<8efe80624d780eba0c6493ec45140364>Email & Chat Support

Customer Service & Issue Resolution

Executive & Administrative Support

Calendar & Inbox Management

Project Coordination

CRM Management

Research & Data Entry

Process Documentation (SOPs)

Tools I use:

Google Workspace • Microsoft Office • Notion • Asana • Slack • Zoom • Calendly • Zoho Mail • Five9 • ByDesign • Batch Leads • Mojo Dialer • ChatGPT • Canva

I'm known for being dependable, detail-oriented, and easy to work with. I communicate clearly, learn quickly, and take ownership of my work so business owners can focus on growing their business while I keep customer support and daily operations running smoothly.

If you're looking for a Customer Support VA who can also provide executive and operational support when needed, I'd love to be part of your team.