- Healthcare Associate, Deal with medical providers, handled medical and benefits claims, authorization and provider’s contract, can perform email, chat, inbound and outbound call.
- Content Moderator, Deal with Bullying and Harassment, Hate Speech, Spam, Fraud, Violence and Graphic Content. Maintain peace and safe browsing in the platform for the users.
- Customer and Technical Support Representative, ?resolving customer queries, recommending solutions and guiding product users through features and functionalities for their bills, disputes and internet network connection.
- Generate leads, meeting sales goals, giving sales presentation to prospective clients, helping determine pricing quote, promotions and negotiations, doing an outbound call, answering inbound call, sending personal and marketing emails to client, preparing and running Facebook and Instagram advertisement for new listings, responding to texts, calls and chats of the clients.

Computer/Technology literate. Team player and is willing to be coached. Likes to learn and is adaptive to changes.

Results-driven professional with over 4 years of teaching experience in English and research subjects, combined with a solid background in customer service and corporate operations. Skilled in communication, academic writing, and client support, with a proven ability to adapt, lead, and deliver quality outcomes. Seeking opportunities in teaching, research, or remote support roles where I can contribute and grow.

Broadcasting graduate with 2+ years as Content Writer at TELUS International Philippines and 2.5 years of data annotation experience. Skilled in content writing, copy editing, and educational material development, with freelance work in documentary and educational projects for government and cultural institutions. Completed Master of Development Communication units at UPOU. Strong background in compliance review, AVP production, and creating learning materials for students. Currently seeking roles in AI training, content writing, VA, or CSR.

Experienced Content Moderator with a strong track record in maintaining safe, compliant, and user-friendly online environments. Adept at reviewing and analyzing user-generated content across multiple platforms, ensuring adherence to community standards and regulatory policies. Highly skilled in identifying, assessing, and escalating violations with accuracy and efficiency while maintaining strict confidentiality and data protection.

Content Moderation Expertise:

Fraud, Scam, and Deception: Detecting and removing fraudulent schemes such as investment scams, phishing attempts, money muling and laundering activities, while ensuring cybersecurity awareness and protection of personal privacy against exploitation.

False Information: Identifying misinformation and disinformation, ensuring accuracy and preventing the spread of harmful or misleading narratives.

Violence and Graphic Content: Reviewing and restricting violent, gory, or disturbing material in accordance with platform guidelines.

Hateful Conduct, Bullying, and Harassment: Enforcing policies against hate speech, abusive behavior, and targeted harassment.

Child and Adult Exploitation: Vigilantly monitoring and escalating any content related to exploitation, abuse, or endangerment.

Nudity and Sexual Activities: Moderating explicit or inappropriate sexual content based on platform standards.

Regulated and Restricted Items: Identifying and removing content promoting or selling prohibited or controlled substances.

Dangerous Groups or Individuals: Detecting content linked to extremist organizations, criminal activity, or credible threats to safety.

Suicide and Self-Injury: Handling sensitive content involving self-harm with care, ensuring proper escalation.

Human Exploitation: Identifying and addressing content involving trafficking, forced labor, or exploitation.

Customer Service Associate with over 7 years of experience in customer service, technical support, email support, and retention. Skilled in handling inbound and outbound calls and email communications. Experienced in navigating CRM systems to track interactions, resolve issues, and maintain accurate records. Proven ability to solve complex problems, enhance customer satisfaction, and maintain professionalism in high-pressure environments

Motivated and detail-oriented individual with a passion for providing exceptional service and support. Eager to leverage strong communication skills, organizational abilities, and a commitment to learning in a customer service or virtual assistant role. Dedicated to delivering positive experiences for clients and contributing to the efficiency and success of the team.

I am a highly adaptable and reliable individual with strong communication and problem-solving skills. I take pride in staying organized, maintaining attention to detail, and handling tasks with professionalism and efficiency. I am committed to continuous learning and self-improvement, always striving to deliver quality results. I also value teamwork and bring a positive, customer-focused mindset in everything I do.

I am an experienced and passionate content/community moderator who has attention to details and can incorporate my own style in any given project. My latest experience is being a Trust & Safety Associate, wherein I review tickets and in-game reports issued by users against other users that may have violated community guidelines through their behavior and/or user-generated contents such as photos, videos, public chats, private message, etc.
I also have 7 years of experience working as a live comments section moderator for various international news portals such as Fox News, MSN, The Sun UK and many more. As a content/community moderator, I make sure that I keep the online community safe for all members with the use of set guidelines.
I also have significant social media management experience, particularly in content creation, scheduling post, commenting/replying and group moderation for Facebook and Instagram accounts, having previous clients under financial, self-improvement, health and fitness sectors, as well as a short stint working as a lead generator for an iGaming company.
Additionally, I also worked as an administrative assistant for a company abroad from 2008 to 2018.

I am a Hard working, can do any tasks and meet deadlines.

I've been in the BPO Industry for almost 4 years and as a motivated and dedicated Customer Support Specialist, I excel in communication, problem-solving, attention to detail, and ensuring positive customer experiences. Additionally I have also worked as Content Moderator where I was responsible for reviewing user-generated contents.

Results-driven professional with nearly six years of experience in the Freelancing and BPO industries, specializing in content moderation, high-volume phone, email, chat support, data research, data entry, and general administrative tasks. Known for consistently delivering excellent customer service and maintaining top satisfaction ratings. Eager to contribute to a dynamic team where I can continue to grow professionally while supporting the achievement of organizational goals.

Highly organized and detail-oriented remote professional with a diverse background in administrative support, customer care, and quality assurance. Efficient in managing emails, calendars, and accurate data entry, while ensuring platform safety through content moderation and analytical reviews. Reliable, quick to learn, and dedicated to streamlining your daily business operations with minimal supervision. Let's connect!

I’m a detail-oriented professional with experience in quality analysis, customer and tech support, content moderation, and audio transcription. I’m skilled at keeping things accurate, compliant, and efficient while helping teams improve performance. I’m known for being reliable, a good communicator, and always focused on delivering quality work.

Versatile healthcare professional transitioning into a Medical Virtual Assistant role. Leverages a strong background in healthcare customer service, benefits verification, and recruitment along with proven virtual communication and administrative skills. Highly adept at managing electronic records, coordinating remote interactions, and ensuring HIPAA compliance while delivering exceptional support to both patients and providers.

A Content moderator with almost 2 years of experience in monitoring and assessing user-generated content for compliance with community standards. Also carefully pay attention to detail to ensure that all content complies with the platform’s policies and guidelines.

Skilled in communication and teamwork, dedicated to providing compassionate care to clients.