Results-oriented Virtual Assistant and Customer Service Professional with 5 years of experience providing high-quality support through chat, email, and phone. Skilled in customer relationship management, administrative support, calendar management, data entry, email handling, appointment scheduling, and problem resolution. Strong background in multitasking, communication, and managing customer inquiries in fast-paced remote environments. Proficient in Microsoft Office, Google Workspace, CRM systems, and online collaboration tools. Known for professionalism, attention to detail, adaptability, and delivering excellent customer experiences while supporting daily business operations efficiently.

Senior IT Engineer with 8+ years of experience supporting global enterprise environments across the UAE, Europe,
Asia, and the USA. Strong expertise in Microsoft 365 administration, email security, geo fencing access control systems,
enterprise collaboration platforms, and IT asset management. Proven ability to manage enterprise applications, troubleshoot
complex technical issues, and support multinational users with high availability and security standards.

10 + years of experience as Senior Remote Desktop support for several MSP in the USA, Canada, UK and Australia that provides technical and helpdesk support for both Mac and Windows in consumer and business clients

- Microsoft Certified IT Professional
- Microsoft 365 Certified Fundamentals
- Team Lead
- Project Manager

With experiences from these platforms
- Operating Systems: Windows 7/8/10/11 and Mac OSx | Windows Servers

- Microsoft Office 365 Administration (Exchange Online | SharePoint | DNS| PowerShell | OneDrive | Teams, Migration)

- Okta administration: provisioning and de-provisioning of end-users, the assigning of apps, the resetting of passwords, and the overall end-user experience.

- Microsoft Windows Server System administration skills, including knowledge in Active Directory Configuration and Management.

- Troubleshooting different IT-related problems from standard and line of business applications. Devices and computers, Exchange, Virus Removal, Windows updates, Networking, Printers, Scanners, and Remote Desktop Services.

- Remote Monitoring and Management: ConnectWise, Ninja RMM, Syncro,Addigy, Barracuda, LabTech, Solarwinds, Kaseya BMS, Kaseya VSA, Continuum, Autotask, and Sycnromsp

- Remote support tools : GotoMeeting | ScreenConnect | LogMeIn | TeamViewer| LabVNC | Kaseya, -----------, bomgar, Splastop, Barracuda

- Storage: OneDrive, Google, Box, Drobbox

- Antivirus : Webroot, Sophos, Avast etc.

- GSuite admin

- CRM: Salesforce, Zendesk, Freshdesk, Zoho Crm

- IT Documentation: IT Glue, Confluence, DocuWiki, and Autotask

- Voip: RingCentral, 3cx, Bria, Oitvoip

-Other tools: Duo, Auvik, BrightGauge, Deep Instinct, Huntress Labs, Okta

- Great communication skills, both verbal and written

Hi, I’m John, an experienced IT Support Specialist with over 5 years of hands-on experience providing technical support to end users and global clients.

I specialize in troubleshooting hardware, software, and network issues, as well as managing user accounts, access, and devices. I’ve worked in fast-paced environments where handling high ticket volumes, meeting SLAs, and maintaining customer satisfaction are key priorities.

I take ownership of issues from start to finish—making sure problems are not only resolved but also properly documented and communicated. I’m comfortable working independently or with a team, and I always aim to provide clear, reliable, and efficient support.

I’m currently looking for a long-term opportunity where I can contribute my skills and continue growing in a remote support environment.

Why Hire Me?
I help businesses resolve IT issues quickly and keep users productive with reliable, end-to-end support.

Skills
Technical Support / IT Helpdesk
Microsoft 365 / Outlook / Admin Center
Active Directory (User Management, Password Reset, Access Control)
ServiceNow Ticketing System
Remote Desktop Support (TeamViewer, LogMeIn)
Hardware & Software Troubleshooting
VPN & Network Troubleshooting
Intune / Endpoint Management
MFA (Duo, Okta)
Mobile Device Support (iOS & Android)Email & Chat Support

Work Experience

Senior Desktop Support Technician
TTEC Digital (2022 – 2023)

Provided technical support for hardware, software, and network issues
Managed user accounts, password resets, and access requests
Handled and resolved user tickets while meeting SLA targets
Created documentation and followed up with users for resolution

IT Service Desk Analyst
HCL Technologies (2020 – 2022)

Supported global B2B clients with account and technical issues
Resolved issues using remote tools and troubleshooting methods
Managed escalations and ensured timely resolution
Worked with Microsoft 365 and Intune environments

Level 2 Technical Support
Harte Hanks (2017 – 2019)

Handled support via phone, email, and chat
Troubleshot mobile and desktop issues
Documented and tracked issues to resolution

Availability:
Full-time | Flexible schedule | Can work US/UK hours

Certified Xero Advisor
Basic knowledge in Xero
Accounting Software
Basic knowledge in Quickbooks
Certified Quickbooks Proadvisor
Attended Bookkeeping with
Quickbooks Online Training
MS Office (Word,
Excel and PowerPoint)
Excellent knowledge in
accounting
Numerical ability to work
with the numbers
Excellent oral and written
communication skills
High organizational and
planning skills
Ability to work with accuracy
and effectiveness
Highly committed to meeting deadlines

I am a detail-oriented and highly organized professional with experience in administrative support, customer service, and operations. I have a strong background in handling both outbound and inbound calls, ensuring clear communication and excellent client satisfaction. My expertise includes accurate data entry, efficient email management, and providing reliable chat support in fast-paced environments.

I am also experienced in processing insurance claims, maintaining accuracy while meeting deadlines, and coordinating hotel reservations with a focus on smooth and seamless customer experiences. With a proactive approach and strong multitasking skills, I am committed to delivering high-quality work, improving workflow efficiency, and supporting team success.

I helps busy business owners and teams stay organized and on track. I handle the behind-the-scenes tasks so you can focus on growing your business without feeling overwhelmed.

I support clients with admin tasks like email and calendar management, data entry, document preparation, and customer coordination. I’m detail-oriented, easy to work with, and quick to learn new tools and systems.
I believe in clear communication, reliability, and getting things done right the first time. If you’re looking for a virtual assistant who’s proactive, dependable, and low-stress to work with, let’s connect.

<8efe80624d780eba0c6493ec45140364>Email: -----------
WhatsApp:-----------

I design internal operating systems that eliminate chaos, automate workflows, and give founders real visibility into their business.

Backed by leadership experience in healthcare operations and executive support, I specialize in building scalable workflows using Microsoft 365 tools such as Power Automate, SharePoint, Planner, Loop, and Teams. I design SOPs, KPI dashboards, onboarding systems, and milestone trackers that reduce manual work and improve visibility.

Previously led a high-performing healthcare support team at Everise, handling escalations, compliance (HIPAA/FWA), QA coaching, and performance management. Promoted into leadership based on performance and operational discipline.

Core strengths:
• Operations Management
• Executive Support (C-Suite)
• Workflow Automation
• KPI & OKR Tracking
• SOP Development
• Escalation & Compliance Handling
• Microsoft 365 Systems Design

What I Build for Clients:
• Automated onboarding workflows
• Invoice and milestone trackers
• Executive dashboards
• KPI reporting systems
• Escalation SOP frameworks
• Microsoft 365 internal operating systems

If you need someone who can not only execute tasks but build systems that scale, let’s connect.

I’m an experienced IT Support Specialist and Microsoft 365 Administrator with over 10 years of hands-on experience in technical support, customer service, and managed service provider (MSP) environments.

I specialize in helping businesses keep their systems running smoothly by troubleshooting technical issues, managing users and devices, and providing reliable day-to-day IT support. I’ve supported Microsoft-based environments extensively, including Microsoft 365 (Exchange, Teams, SharePoint), Active Directory, and cloud-based tools.

I also have experience working with DNS filtering, endpoint management (including Mac devices using Addigy), and cloud security systems like access control and video surveillance. I’m very comfortable using documentation platforms like ITGlue, OneNote, and ITDocs to create clear processes and maintain organized systems.

Beyond technical skills, I bring strong communication and leadership experience. I’ve worked as a Tech Team Lead, where I coached tea-----------mbers, handled escalations, and ensured high-quality support delivery. I understand how to explain technical issues in a simple way and keep clients informed and confident.

I’m reliable, detail-oriented, and focused on solving problems quickly and efficiently. Whether it’s handling tickets, supporting users, or helping improve IT processes, I aim to make things easier for both clients and teams.

If you’re looking for someone who can deliver dependable IT support and communicate clearly — I’m ready to help.

I am an experienced IT Support Specialist with a strong focus on Microsoft 365 administration, endpoint management, and IT security. I specialize in handling Tier 2/3 technical issues, ensuring systems are secure, optimized, and reliable.

I have hands-on experience managing Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. I also manage identity and access using Microsoft Entra ID (Azure AD), including user provisioning, license management, MFA, and Conditional Access policies.

I use Microsoft Intune for endpoint management, including device enrollment, compliance policies, and application deployment. I also support endpoint security using EDR tools and RMM platforms for monitoring, patching, and incident response.

My approach focuses on root cause analysis and continuous improvement, not just resolving issues but preventing them from recurring.

I am highly organized, proactive, and comfortable working in fast-paced environments, handling multiple priorities while maintaining strong communication with users and stakeholders.

Hi! I'm TJ, an IT Support specialist based in the Philippines with 3 years of experience in Windows system administration, Microsoft 365, Active Directory. I've spent most of my career making sure people can do their jobs without tech getting in the way — from resolving helpdesk tickets remotely to training end users and managing IT asset inventories.
I take pride in being thorough, communicating clearly, and getting things done with minimal supervision.
Looking for a remote role where I can contribute from day one? I'd love to hear about what you need.

I am a proactive and reliable Admin/Executive Assistant with 1 year and 9 months of experience supporting teams using Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams). Highly organized and tech-savvy, I handle calendar/email management, report generation, data entry, document preparation, and customer support with professionalism and attention to detail.

I take pride in being a dependable problem solver who works with minimal supervision, communicates clearly, and adapts quickly to changing priorities. Skilled in remote collaboration, I am committed to helping busy business owners and managers save time, stay organized, and operate efficiently.

Looking to be known as a trustworthy team player and go-getter who delivers excellent admin support — consistently, accurately, and with a positive attitude.

I help business owners stay organized, respond faster, and solve technical issues so you can focus on growing your business.

With 10+ years of experience in IT support, helpdesk operations, and administrative work, I bring a unique combination of technical expertise and reliable virtual assistance. I’ve supported global teams across multiple countries, handling everything from email management to resolving user issues remotely.

What makes me different?
I’m not just a VA—I bring a strong IT background, which means I can support both your business operations AND your technical needs.
<8efe80624d780eba0c6493ec45140364>;Email & Inbox Management
• Organize and clean up your inbox (Gmail / Outlook)
• Respond to emails professionally
• Prioritize important messages and follow-ups
• Keep your communication clear and stress-free

IT Support / Tech VA
• Remote troubleshooting (Windows, Microsoft 365, email issues)
• User account setup, password resets, access management
• Helpdesk & ticketing system support
• Clear communication with non-technical users

Admin Support
• Data entry, reports, and documentation
• Calendar and schedule management
• File organization (Google Drive / SharePoint)
• Vendor coordination and task follow-ups

Tools I’m experienced with:
Microsoft 365 | Google Workspace | ManageEngine | SAP | Teams | Zoom | Anydesk

Why clients trust me:
- 10+ years experience (IT + Executive/Admin support)
- Strong communication and decision-making support
- Highly organized and proactive
- Able to handle confidential and sensitive tasks
- Can work independently with minimal supervision

If you need someone who can manage your day-to-day operations AND handle technical issues without constant guidance—I’m here to help.

Let’s work together to simplify your workload and keep your business running smoothly.

Need a Reliable Bookkeeper Who Knows Microsoft Dynamics 365 Business Central?

You’re in the right place!

Hi there!

I’m Windy, a dependable and detail-oriented Bookkeeping Professional with over 10 years of accounting experience helping business owners keep their books clean, accurate, and stress-free.

I specialize in Microsoft Dynamics 365 Business Central, but I also work confidently in QuickBooks Online and Xero. My clients are from the US, Australia, and Europe, and they trust me to handle everything from catch-up work to ongoing full-cycle bookkeeping.

Whether you’re behind on your books or just need someone to manage your accounts payable and receivable, I’ve got you covered.

My Expertise:

Accounts Payable (AP)
Enter and code vendor bills accurately
Manage vendor records and payment schedules
Process ACH and check payments on time
Track due payables and reconcile vendor accounts
Coordinate with vendors for billing or payment issues

Accounts Receivable (AR)
Create and send customer invoices
Record and apply customer payments
Monitor overdue balances and send follow-ups
Reconcile AR summaries vs. system records
Prepare weekly AR reports for management

Other Bookkeeping Services
Bank and credit card reconciliations
Clean-up and catch-up bookkeeping
Financial reports: Balance Sheet, P&L, and Cash Flow
Maintain organized digital folders and audit-ready documentation

My Professional Background:

Bookkeeper VA (Freelance) – American Tripoli (US)
Handled full-cycle AP/AR, processed ACH payments, managed reconciliations, and performed 3 years of clean-up and catch-up bookkeeping.

Bookkeeper VA (Freelance) – Purlab SA (EU)
Updated sales orders and payables in Business Central from 2022–2026, managed documents and receipts, and supported financial data accuracy.

Accounting Team Leader / Senior Accounting Specialist – Agriterra Corp (PH)
Oversaw AP/AR teams, reviewed weekly payables and expense reports, verified EWT/BIR reports, and guided staff in accounting operations.

Accounts Receivable Specialist / Collection Assistant – Philchema, Inc. (PH)
Managed AR transactions, monitored collections, handled invoices, and ensured accurate BIR Relief reporting.

I know how important it is to have accurate, up-to-date financials, especially when you’re focused on running and growing your business.

My goal is to make your bookkeeping simple, organized, and worry-free.

Let’s make your books work for you, not against you.

Send me a message today, and let’s talk about how I can help your business stay on top of its finances!

Windy Romero

Your Friendly Bookkeeper | Business Central & AP/AR Expert

https://----------------------.-----------nva.site/