Highly adaptable Executive Virtual Assistant and Tech Support Analyst with over 13 years of versatile professional experience spanning IT support, administration, and production operations.
As a Cum Laude graduate, I blend a stellar academic work ethic with deep technical expertise, specializing in the Microsoft 365 cloud ecosystem.
My career features a unique, multi-faceted background:
• Technical Support & IT Operations (3.5+ Years): Proven expertise as a Software, App, and Cloud Tech Support Analyst focusing on advanced Microsoft 365 troubleshooting, paired with technical concierge support experience.
• Administrative & Customer Support (7+ Years): Deep administrative roots with over 6 years as an Office Assistant (including 4 years successfully balancing responsibilities as a working student) and 1 year as a Customer Service Representative (CSR).
• Production & Readiness Coordination (2.5+ Years): Experienced Production Worker promoted into a Production Readiness Coordinator role, proving my sharp attention to detail, process optimization, and leadership capabilities.
Whether you need a proactive partner to manage high-level executive administrative workflows, resolve complex cloud and software issues, or streamline organizational procedures, I bring efficiency, speed, and precision to your business operation.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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