Debonnaire

Helpdesk Support | Microsoft 365 | Ticketing & Technical Troubleshooting

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Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Bachelors degree

Last Active

July 8th, 2026 (4 days ago)

Member Since

January 5th, 2026

Profile Description

IT Support professional with almost 4 years of experience providing technical assistance, troubleshooting hardware and software issues, managing user accounts, and supporting end users through email, chat, and ticketing systems. Skilled in Microsoft 365, remote support, customer service, and issue resolution. Committed to delivering excellent customer experiences while ensuring the timely resolution of technical concerns.

Tools:
Microsoft 365
Active Directory
Ticketing Systems (ServiceNow)
Remote Desktop Support (Remote Bomgar)
Customer Support
Documentation
Basic Cloud Support
Virtual Desktop (Citrix now Cloud Workspace)
Zapier Automation (bonus skill)

Skills Section:
IT Support
Helpdesk Support
Service Desk
Technical Support
Customer Service
Microsoft 365
Troubleshooting
Ticket Management
Chat Support
Remote Support
Cloud Support
Zapier

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Skilled in ServiceNow ticketing, incident management, remote session and technical troubleshooting via chat and email

Software » Databases » ServiceNow

Experience: 2 - 5 years

Office and Administration » Tech-Savvy

Experience: 2 - 5 years

Diagnose and resolve software, application, and cloud-related issues by handling incidents and service requests

Other Skills

Office and Administration » Citrix

Experience: 2 - 5 years

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Software » Network Administration » Active Directory

Experience: 2 - 5 years

Customer Support » Customer Service » Genesys Cloud

Experience: 2 - 5 years

Office and Administration » Google Sheets

Experience: Less than 6 months

I use Google Sheets for organizing and automating data workflows, including data entry automation, reporting, lead tracking, and integrating Sheets with tools like Zapier for automated updates and workflows.

Office and Administration » AI Tools » ChatGPT

Experience: Less than 6 months

I integrate OpenAI (ChatGPT) into automation workflows using no-code tools like Zapier to generate AI-powered outputs such as content creation, text summarization, email drafting, and data processing automation.

Coaching » Homeschool » Teaching

Experience: 6 months - 1 year

Deliver lessons that teach English grammar, vocabulary, pronunciation, and conversational skills to Non-native English Speakers (from elementary to business professionals)

Software » Zapier

Experience: Less than 6 months

I build no-code automation workflows using Zapier to connect apps like Google Sheets, Gmail, Google Drive, and OpenAI. I help automate repetitive business tasks such as data entry, email notifications, lead capture, and content workflows.

Office and Administration » AI Tools » AI Automation

Experience: Less than 6 months

I am currently building my experience in AI automation, working with tools like Zapier and OpenAI to create automated workflows. I specialize in connecting apps and streamlining repetitive processes such as file handling, content generation, and task automation to improve productivity.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Talisay, Cebu

Tests Taken: DISC
Dominance: 4
Influence: 11
Steadiness: 38
Compliance: 47: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”