I help business owners stay organized and stress-free by handling HR coordination, customer support, and administrative tasks with speed and accuracy.With 6+ years of experience in HR operations and customer support, I specialize in managing day-to-day backend work so you can focus on growing your business instead of getting buried in tasks.

I can help with customer support (chat/email), inbox and calendar management, administrative support and data entry, CRM updates and ticket handling (ServiceNow and similar tools), HR coordination, and documentation or reporting tasks.

I work well in fast-paced environments, handle multiple tasks efficiently, and make sure nothing slips through the cracks. Clients value my speed, attention to detail, reliability, and ability to work independently with minimal supervision.

I help businesses reduce downtime, resolve technical issues fast, and keep critical systems running smoothly.

I’m a Technical Support and Application Support Engineer with 4+ years of experience handling production environments, SaaS platforms, and enterprise systems. My background in business systems support allows me to bridge the gap between technical teams and business users — ensuring issues are resolved efficiently and clearly communicated.

I specialize in:
• SaaS & Application Support
• Incident Management & Ticket Handling (ServiceNow)
• Production & Batch Support
• Azure DevOps & Azure Monitor
• FTP / SFTP File Transfer Support
• System Monitoring & Log Analysis
• Root Cause Analysis & Issue Documentation
• SOP & Technical Documentation Creation
• Cross-team coordination with developers, QA, and stakeholders

In my previous roles, I have:
• Managed high-volume support tickets while meeting strict SLA targets
• Investigated and resolved production incidents affecting business operations
• Supported secure file transfers and resolved integration issues
• Documented processes to improve team efficiency and reduce recurring errors
• Coordinated with international teams across different time zones

I am detail-oriented, analytical, and highly dependable. I enjoy troubleshooting complex issues and finding structured solutions that improve system stability and user experience.

I am seeking a long-term remote role where I can contribute as a Technical Support Specialist, Application Support Engineer, or SaaS Support professional.

If you're looking for someone proactive, process-driven, and strong in both technical troubleshooting and communication — I’m ready to help your team succeed.

Technical Support Specialist & Virtual Assistant

A follower of Christ who finds helping customers and clients genuinely fulfilling. He is a TikTok influencer who loves talking about the Bible and Jesus. He enjoys playing basketball, reading books, listening to music, watching feel-good and romance movies, and a lot of anime. He dreams of building his mother’s home and becoming a pastor someday.

How I can help:
Customer Support (Phone, Chat, Email )
Technical & IT Helpdesk Support
Ticketing Systems (Zendesk, ServiceNow, Agent Workspace, and other CRM tools)
Order & Logistics Support and CoordinationAccount Updates, Data Entry, and Documentation, Escalation Handling & Root Cause Analysis and Process Improvement.

Team CoordinationTools & Technologies:
Salesforce, Zendesk, ServiceNow, Agent Workspace, SailPoint IIQ, Genesys Cloud, SAP, Ecomm Run, Sentinel, iPrice, Verint, CSOS, Target System, UPS, Zoom, Google Workspace, Microsoft Word, Excel, PowerPoint, Trello, Google Drive, MS Teams, Slack, Gmail, Outlook, Canva, CapCut.

Hi, I’m Sheena! I am a Technical Virtual Assistant with almost 8 years of solid corporate IT experience, specializing in system administration, backend operations, and tech support.

For the past 4 years, I worked as a corporate IT Specialist handling user management, cloud access control, and complex workflows for users across Asia, Europe, and the US. I am deeply familiar with enterprise systems like ServiceNow, Jira, and Microsoft 365

Dedicated and detail-oriented Support Analyst with over 10 years of experience in customer service, technical support, and IT operations. Experienced in handling ticket management, user account administration, troubleshooting, and system support using tools such as Workday, ServiceNow, Jira, Azure Active Directory, Google Workspace, and Microsoft 365.

I have a strong background in resolving technical issues efficiently while maintaining excellent customer service. I am highly organized, reliable, and capable of working independently in remote environments.

I am currently seeking remote opportunities as a Technical Virtual Assistant, IT Support Specialist, or Operations Support Assistant where I can contribute my technical expertise and administrative skills to help businesses operate efficiently.

IT Support Analyst with enterprise-level experience at HCL Tech delivering high-volume technical support while maintaining 95% SLA compliance and 98% user satisfaction.

Experienced in incident management, ServiceNow ITSM, Azure Active Directory, Microsoft 365, Windows troubleshooting, and VDI monitoring.

Strong background in resolving 45–50 daily tickets across hardware, software, network, and access-related issues. ITIL 4 and CompTIA A+ certified with a passion for continuous improvement and IT operations excellence.

Currently seeking opportunities in IT Support, Service Desk, or IT Analyst roles where I can contribute to system reliability, operational efficiency, and user satisfaction.

Reliable and detail-oriented Virtual Assistant with over 10 years of experience supporting executive administrative operations, service coordination and data management in fast-paced corporate environments. I specialize in handling high-volume data, managing ticket queues, maintaining accurate records, and SLA-compliant workflow coordination — skills I developed working with global BPO companies such as TTEC, Convergys, and TELUS International.

I am currently enrolled in a VA Bootcamp which includes Executive VA Masterclass as well as training to essential tools and skills relevant to the VA industry.

View my active portfolio here: https://gamma.app/docs/Leslie-Ann-Dacumos-fu67nhywlf10o2o

I have hands-on experience with tools like Excel, Google Workspace, ServiceNow, and Oracle HRMS, Trello, ClickUp, Notion, Asana, and Canva, allowing me to efficiently manage databases, track workflows, and support daily operations. I am comfortable with remote collaboration tools including Zoom, Slack, and Microsoft Teams.

What sets me apart is my background in HR Quality Assurance — I understand process accuracy, documentation standards, and compliance requirements at a deep level. I am organized, reliable, and committed to delivering clean, accurate work on time. Ready to support your business operations as a dependable long-term virtual team me mber.

Experienced in crafting robust Java-based web applications and leveraging ServiceNow platforms to streamline business operations. Proficient in full-stack development with a strong foundation in Java EE technologies, including Servlets, JSP, and Spring Framework. Skilled in designing responsive and scalable web solutions, integrating RESTful APIs, and optimizing performance. Adept at ServiceNow development, specializing in custom applications, workflow automation, and IT service management implementations. Proven ability to translate complex requirements into efficient, user-friendly solutions, ensuring high-quality deliverables that meet both technical and business objectives.

ServiceNow
Application development for internal and external clients
Catalog items creation, customization and maintenance
Workflow configuration (notifications and events)
Report and scheduled reports creation
Dashboards creation
Client and server-side scripting (business rule, script include)
Update set migration
UI policies and actions creation and configuration
Email notification and surveys with email scripts creation
Technical documentation preparation
Knowledge management configuration

IT Service Desk Analyst with 4+ years of experience in IT support and customer service environments.

I handle chat, email , and ticket-based support in a production environment using ServiceNow and Active Directory. My daily tasks include password resets, account unlocks, group management, VPN troubleshooting, and basic system support following KB/SOP procedures.

I am experienced working under SLA requirements and handling production tickets with accuracy and speed. I am also comfortable with escalation handling and basic coordination tasks.

I am looking for remote or part-time IT support, helpdesk, or chat/email support roles where I can contribute immediately using my current skills.

I am a Level 1 Support Technician with a 90% First-Contact Resolution and 95% SLA compliance, providing remote Helpdesk and Technical Support in enterprise environments. I specialize in Microsoft 365 support, Active Directory, Windows and macOS support, network troubleshooting, and user access management.

I resolve issues related to Outlook, Teams, SharePoint, OneDrive, password resets, account lockouts, MFA, Bitlocker, network connectivity, and remote access.

Core Keywords & Expertise:

• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Active Directory (account lock out, password resets)
• Azure (BitLocker, Temporary Access Pass)
• Hardware issues support
• Cybersecurity awareness, including phishing detection, MFA, and basic security best practices
• macOS Support (Jamf Self Service app configuration, software deployment, troubleshooting)
• VPN Support (GlobalProtect, Cisco AnyConnect)
• Multi-Factor Authentication (Okta, Microsoft Authenticator, RSA)
• Citrix Workspace Support
• Ticket Management (ServiceNow, ConnectWise, Synchro, Zendesk & BMC Remedy)
• Confluence (documentation, knowledge base)
• Remote Support (BeyondTrust, AnyDesk, TeamViewer, Quick Assist)
• Slack, Zoom, Google Workspace and support tools

I am available for remote Level 1 Support Technician | IT Helpdesk | IT Support role and long-term contracts.


**IT Helpdesk, Helpdesk Technician, Level 1 Support Technician, Tier 1 IT Support, IT Support, Helpdesk Analyst, Technical support, Customer Support, Chat support, Email support, Phone support, Remote Troubleshooting, Problem solving**

I am a licensed Electronics and Communications Engineer with over 20 years of diverse professional experience spanning IT support, systems engineering, pre-sales consulting, and application solutions.

Results-driven professional with 5 years of experience in administrative support, operations coordination, and client communication across remote and fast-paced environments. Skilled in managing schedules, handling high-volume communication, organizing workflows, and maintaining accurate records.

Bringing a unique combination of administrative expertise and technical/development skills, with hands-on experience in system support, troubleshooting, and workflow automation. Highly reliable, detail-oriented, and proactive, with strong communication skills and the ability to manage multiple tasks efficiently.