14 years of experiences on combined Technical Support, IT Service desk Analyst with dispatch background and Customer service on Financial Support . Motivated and detail-oriented individual with strong communication and problem-solving skills. Passionate about continuous learning and delivering quality results in every task.

IT Support Professional with extensive experience providing a broad range of technical support services. Responsible for ensuring users effectively utilize the organization’s technology tools and systems while continuously evaluating and improving overall support processes to enhance service quality and efficiency.

- Results-driven professional with experience in solar estimating, cold calling, administrative support, and customer engagement.

- Skilled in managing high-volume mailboxes, organizing schedules, and responding to emails with accuracy and a customer-focused approach.

- 5 years of IT Helpdesk experience at Iron Mountain, providing technical troubleshooting, issue resolution, and system support in a fast-paced environment.

- 2 years of VoIP technical support experience, including account setup, network diagnostics, and customer assistance.

- Proficient in Salesforce for lead management, case handling, documentation, and workflow coordination.

- Strong communicator with the ability to build rapport, qualify leads, and support sales teams through detailed follow-up and proactive outreach.

- Highly organized, adaptable, and reliable, with a proven track record of improving efficiency and maintaining excellent customer satisfaction.

- Demonstrated ability to handle multiple tasks simultaneously while maintaining accuracy and professionalism.

- Always willing to learn for a new task and challenges

Hi! I'm a dependable and detail oriented Virtual Assistant with a strong background in IT support, system maintenance, and office documentation. I bring a unique mix of technical skills and administrative support, making me someone who can not only manage tasks but also solve technical issues when they come up.

In my professional experience, I've supported daily operations by troubleshooting computer and software issues, assisting users step by step, maintaining organized records, and ensuring systems run smoothly. This has trained me to be patient, organized, and quick to respond all essential qualities for a great VA.

I also have experience handling documentation, reports, and compliance related records, which means I'm comfortable working with structured processes, confidential information, and tasks that require a high level of accuracy.

How I Can Help Your Business:

* General Virtual Assistance & Admin Support
* Email & File Management
* Data Entry & Accurate Record Keeping
* Internet Research
* Technical Support for Teams or Clients
* Software Setup Assistance
* Documentation & Report Preparation
* Organized and Process Driven Task Handling

I'm someone who follows instructions carefully, communicates clearly, and meets deadlines. If you need a VA who is reliable, tech comfortable, and able to work independently without constant supervision. I'm ready to support your business.

An experienced IT Practitioner with practical experience in IT Operations specializing in Service Request Management, Incident Management, Problem Management and Change Management.

Adept in ticketing system, escalation procedures and SLA Matrix.

A Google Project Management Certified and with experience in IT Implementation for IT Operations

Also, an IT Technical Writer handling the IT Advisory, documenting IT Guidelines and Procedures as well as IT Knowledge base.

Other Field Experiences:
- Accounting (Receivables and payables)
Industry: Retail
- Purchasing
Industry: Retail (Department Store and Home Store)

Data-driven P2P Operations Analyst with extensive experience managing complex, high-volume financial workflows within SAP ERP and Infor M3. Proven track record of optimizing ledgers, including a major initiative that slashed an aged third-party GRNI backlog by 74%. Specialized in cross-functional reconciliation, month-end support, and ensuring cleaner liability reporting to protect the company's bottom line.
Adaptable in ERP systems with strong analytical and stakeholder management skills.

Senior IT Helpdesk Associate with 10+ years in technical support, escalation management, and customer service. Former owner of JPE Pure Flow, applying Incoterms 2020 (DDP, EXW – applied; CIF, FOB – basic knowledge) in import operations. Skilled in customer communication, issue escalation, and cross functional coordination.

Seasoned technical and customer support currently working as a SAAS technical support manager

Resume: -----------=-----------&rtpof=true&sd=true

IT Specialist with over five years of experience in global helpdesk, remote IT support, and systems administration. Skilled in troubleshooting, cybersecurity, and cloud backup solutions, with proven expertise in platforms such as Datto RMM, Hyper-V, and Microsoft 365. Recognized for delivering efficient technical support, safeguarding systems against threats, and ensuring seamless user experiences across diverse environments. Certified in Microsoft MS-900 and CompTIA A+, with a strong focus on aligning IT infrastructure to modern demands in cloud computing, cybersecurity, and automation.

Key Strengths

Technical Expertise: Proficient in incident management, hardware/software troubleshooting, and remote IT support.

Cybersecurity Focus: Hands-on experience with endpoint detection, antivirus solutions, and threat response tools.

Cloud & Systems Management: Skilled in server administration, RMM monitoring, and cloud backup integrity.

Customer-Centric Service: Strong communication skills, able to translate technical solutions for non-technical users.

Process Improvement: Experienced in automation, asset management, and streamlining IT operations.

Adaptability & Growth: Quick to learn emerging technologies, with certifications validating modern IT skills.

I am passionate about resolving complex technical issues may it be hardware like PC, smart devices or software such as Office 365. I find troubleshooting and helping customers resolve their tech issues exciting and fun.

I'm -----------. A self-motivated professional that thrives on innovation and overcoming challenges, learning new skills, and encouraging growth in those around me.

Skills
-Outstanding customer service
-Attention to detail
-Meticulous Editing
-Organized
-Great communication
-Excellent written and verbal communication
-Flexible
-Quick learner
-Problem Solver
-Familiar with HTML, CSS, Web designing
-Familiar with Microsoft Office Tools
-Familiar with Slack and Zoom
-Web Research



Skills being an IT Support
• Queue management Inbound & Outbound; with a strong focus on achieving SLA targets
• Call’s / Live Chat / E-Mail
• Ticket Management
• Document all call/chat information according to standard operating procedures
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Delivering world class customer experience
• Build sustainable relationships and engage customers by taking the extra mile
• Championing adherence and compliance to process and policy
• Identify and escalate issues to supervisors and / or relevant team
• Knowledge, awareness and dissemination of process and policy
• Cross regional collaboration with other site leads to ensure consistent, high quality delivery of service and knowledge transfer
• Any other duties that may arise from day to day
• Enterprise collaboration clients e.g. Teams, Slack
• End-User/Client facing configuration of Office 365
• Supporting triage steps to determine User, PC, Network, or Application issues
• Ability to demonstrate Active Listening
• Assist with Network Printer installation
• Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)
• Knowledge of Active Directory, VPN & Proxy servers essential
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures as well as proper escalation process.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure and other important operational issues

Provide hardware/ software support services onsite
- Tracing ports from point to point to ensure connectivity from PC to network
- Experience working with Service Now ticket management system ITIL (SLA, Escalations, I----------- and Request)
- Active Directory , DHCP, RDC and RDS, Network (Voice and Data), AVAYA
- Windows OS, Windows Server R12 (SCCM, MDT, ADT, AD)
- MS Office | O365|
- Solid foundation in PC troubleshooting (Cloning, Reimaging)
- Manage asset inventory
- Remote support for WAH users

-Accomplished Call Center Technical Support professional who has a proven track record of solving user issues quickly.
-Ability to deliver the best results even during the most stressed situations at work
-Excellent multitasking and organizational skills.
-Comfortable to work in rotating shifts and overtime if required.

Experience in IT Service Desk since 2017

Creative and detail-oriented professional with experience in graphic design, technical support, and data entry. Proficient in Adobe Photoshop, CapCut, Premiere Pro, and AI tools such as ChatGPT and ElevenLabs. Skilled in creating engaging visuals, video content, and accurate documentation. Background in assisting users via live chat and email, troubleshooting technical issues, and maintaining detailed records. Strong typing skills, data accuracy, and organizational abilities. Passionate about design, technology, and video games, with a commitment to delivering high-quality work in fast-paced environments.