Solar Estimator, Adminstrative task, Cold caller, IT Helpdesk specialist, VoIp T

Provided comprehensive administrative assistance by managing calendars, scheduling meetings, preparing reports, organizing digital and physical files, and handling inbound/outbound communication. Supported daily operations through efficient data entry, task prioritization, and follow-up coordination. Maintained accuracy, confidentiality, and timely execution of all assigned tasks.

Provided first-level technical support by identifying, troubleshooting, and resolving user issues related to systems, applications, devices, and network connectivity. Managed and prioritized incoming tickets, delivered step-by-step solutions, performed account resets and permissions updates, and documented all actions in the ticketing system. Collaborated with IT teams to escalate and follow through on unresolved cases while maintaining high customer satisfaction.

Conducted high-volume outbound calls to potential clients to introduce company offerings, assess customer needs, and generate qualified leads. Built rapport quickly, handled objections effectively, and maintained accurate notes and follow-ups in the CRM to support the sales pipeline.

Delivered advanced support for VoIP systems by diagnosing and resolving issues involving SIP trunks, softphones, IP phones, call routing, and network connectivity. Configured and provisioned VoIP devices, performed live call testing, and customized features such as IVRs, ring groups, call forwarding, and voicemail settings. Identified root causes related to firewall rules, NAT, latency, and bandwidth. Collaborated with engineering teams for escalations and maintained detailed case notes while ensuring strong customer satisfaction.

Delivered comprehensive virtual administrative support by managing emails, calendars, documents, and client inquiries. Coordinated tasks, organized workflows, and ensured smooth daily operations for clients while maintaining professionalism and confidentiality.