IT Specialist/Helpdesk/Service Desk/Tech Support

Overview

Looking for full-time work (8 hours/day)

at $4.25/hour ($818.18/month)

Associates degree

Last Active

July 9th, 2026 (4 days ago)

Member Since

April 19th, 2023

Profile Description

Resume: ----------

IT Specialist with over five years of experience in global helpdesk, remote IT support, and systems administration. Skilled in troubleshooting, cybersecurity, and cloud backup solutions, with proven expertise in platforms such as Datto RMM, Hyper-V, and Microsoft 365. Recognized for delivering efficient technical support, safeguarding systems against threats, and ensuring seamless user experiences across diverse environments. Certified in Microsoft MS-900 and CompTIA A+, with a strong focus on aligning IT infrastructure to modern demands in cloud computing, cybersecurity, and automation.

Key Strengths

Technical Expertise: Proficient in incident management, hardware/software troubleshooting, and remote IT support.

Cybersecurity Focus: Hands-on experience with endpoint detection, antivirus solutions, and threat response tools.

Cloud & Systems Management: Skilled in server administration, RMM monitoring, and cloud backup integrity.

Customer-Centric Service: Strong communication skills, able to translate technical solutions for non-technical users.

Process Improvement: Experienced in automation, asset management, and streamlining IT operations.

Adaptability & Growth: Quick to learn emerging technologies, with certifications validating modern IT skills.