Mark
IT Support & Web Development Specialist IT Support and Administrative Profession
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.31/hour ($640.00/month)
Bachelors degree
Last Active
June 4th, 2026 (5 days ago)
Member Since
September 17th, 2025
Profile Description
Results-driven and reliable IT professional with over 2 years of experience in technical support, system administration, and web development. Experienced in supporting US and AU clients in remote and BPO environments, handling high-volume IT tickets while maintaining strong resolution rates.
Skilled in Microsoft 365, Google Workspace, Active Directory, and remote support tools, with hands-on experience in troubleshooting hardware, software, and network issues. Proficient in WordPress website management, DNS and hosting configuration, and basic SEO optimization.
Known for strong problem-solving skills, adaptability, and the ability to deliver efficient, high-quality IT solutions that improve system performance and user productivity.
Top Skills
Customer Support » IT
Experience: 2 - 5 years
Provided first- and second-level technical support for hardware, software, network, and system-related issues. Managed 30–60 IT tickets weekly, ensuring timely resolution and meeting SLA targets. Supported desktops, laptops, printers, and remote users using tools like TeamViewer and Remote Desktop.
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Delivered end-user support in remote and on-site environments, including user provisioning, account management, and troubleshooting Microsoft 365, Google Workspace, and Active Directory-related concerns.
Other Skills
Web Development
Experience: 1 - 2 years
Developed and maintained WordPress websites, including business, event, and membership sites. Experienced in HTML, CSS, JavaScript, and PHP, with knowledge in API integration, UX/UI design, and SEO optimization. Managed domains, hosting, and DNS using GoDaddy, SiteGround, and Cloudflare.
Basic Information
- Age
- 23
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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