Hello! I'm Jennifer Villarubia, a reliable and detail-oriented Virtual Assistant with over 5 years of customer service and dispatch experience, along with more than a year of experience as a Patient Intake Coordinator supporting a US-based wound care provider.
In my healthcare role, I handled patient intake, appointment scheduling, insurance verification, referral management, medical document review, fax management, inbound/outbound calls and coordination with healthcare providers and home health agencies. I also have basic experience with prior authorizations and I'm a HIPAA certified, with a strong understanding of patient privacy and confidentiality.
Previously, I worked as a Customer Service Representative and Dispatcher, where I managed customer inquiries, scheduled appointments, coordinated technician dispatch, resolved customer concerns and ensured smooth day-to-day operations while delivering excellent customer service.
I'm experienced with the following tools and systems:
* AdvanceMD
* WellSky
* RingCentral
* Microsoft Office (Word, Excel, Outlook)
* Google Workspace (Gmail, Google Docs, Sheets, Calendar, Drive)
* CRM systems
* Podium
* Microsoft Teams
* Email and calendar management platforms
I pride myself on being organized, dependable and a fast learner. I communicate professionally, pay close attention to detail and work well in fast-paced environments. Whether it's providing exceptional customer support, managing schedules, coordinating patient care or handling administrative tasks I always strive to make my client's operations more efficient and provide a positive experience for their customers and patients.
If you're looking for someone who is proactive, reliable, and committed to helping your business grow, I'd be happy to be part of your team. I look forward to contributing my skills and providing dependable support that allows you to focus on what matters most.