Maintenance Coordinator

I manage property listings for vacant units and follow up with prospective tenants regarding application requirements, including Section 8 voucher compliance. I coordinate move-in, move-out, safety, and habitability inspections to ensure properties meet regulatory standards. I also track and resolve Notices of Inspection (NOI), completing all required repairs to maintain compliance and ensure tenant safety. I oversee maintenance operations by creating, tracking, and managing work orders, including recurring and preventive maintenance. I schedule and assign repairs to in-house staff and external vendors for both routine and emergency issues such as plumbing, electrical, and HVAC. Serving as the primary point of contact between tenants, vendors, and property managers, I provide timely updates on schedules, progress, and issue resolution. In addition, I request and review repair estimates, coordinate vendor onboarding, and ensure quality workmanship. I review, approve, and process invoices for accounts payable while maintaining accurate records of maintenance activities, costs, and vendor agreements. I monitor maintenance budgets, approve expenses, and negotiate vendor rates as needed. I also respond promptly and effectively to emergency situations, including flooding, gas leaks, and power outages.

I have over 8 years of experience in customer support at a call center, where I handled various accounts, including billing, airlines, and retail.

I also bring experience in internet technical support to the table. In this role, I not only troubleshoot internet issues but also handle basic computer problems and email-related concerns. Furthermore, I efficiently schedule technician appointments when necessary to address these issues effectively.

During my time in the call center industry, I also worked in telecommunication technical support, addressing billing and technical issues related to mobile devices such as data problems, call forwarding, voicemail, text messaging issues, and more.