Ryan

Customer/Techincal Support, Content Moderator

Verified

With Timeproof

mark as hired

Overview

Looking for part-time work (5 hours/day)

at $3.83/hour ($460.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

October 5th, 2023

Profile Description

I’m a detail-oriented professional with experience in quality analysis, customer and tech support, content moderation, and audio transcription. I’m skilled at keeping things accurate, compliant, and efficient while helping teams improve performance. I’m known for being reliable, a good communicator, and always focused on delivering quality work.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

• Provided technical support for the Windows 8 operating system, assisting customers with installation, troubleshooting, updates, and system optimization • Handled Xbox 360 console support, including setup, connectivity, account issues, and hardware/software troubleshooting. • Resolve customer concerns and technical issues for PC, Xbox, and EA accounts, maintaining customer satisfaction.. • Delivered clear and effective solutions across phone, chat, and email support channels

Customer Support » Customer Service

Experience: 5 - 10 years

• Handled diverse accounts/campaigns in a BPO setting. • Provided timely and professional assistance to customers via email, chat, and phone • Resolved account and billing inquiries while maintaining high levels of confidentiality and security • Assisted orders by coordinating with the shipping logistics partner, ensuring timely delivery of products to the customers

Office and Administration » Quality Assurance

Experience: 2 - 5 years

• Conduct in-depth root cause analyses of recurring quality issues, leading to a reduction in errors. • Develop and implement corrective action plans that improved overall team quality scores. • Prepare and deliver weekly quality reports to leadership, providing insights and recommendations. • Collaborate with operations and training teams to address skill gaps and drive continuous improvement.

Office and Administration » Content Moderation

Experience: 2 - 5 years

• Accurately labeled images and videos to ensure compliance with community guidelines and policies. • Reviewed and classified content to identify potential violations, maintaining a safe and trustworthy online environment

Other Skills

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Rodriguez, Rizal

Tests Taken: IQ
Score: 114: DISC
Dominance: 23%
Influence: 32%
Steadiness: 35%
Compliance: 10%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”