Customer service professional with 6 years of BPO experience specializing in customer support, chat and
Experience: 2 - 5 years
Provided excellent customer support through phone, chat, and email by resolving inquiries, processing requests, and ensuring customer satisfaction while meeting company performance metrics.
Experience: 2 - 5 years
Handled customer inquiries through email by providing accurate responses, resolving issues, and ensuring timely and professional communication to maintain customer satisfaction.
Experience: 2 - 5 years
Assisted customers through live chat by resolving inquiries, troubleshooting issues, and providing timely, accurate solutions while maintaining high customer satisfaction.
Experience: 1 - 2 years
Monitored and evaluated customer interactions to ensure quality standards were met, provided feedback to agents, and supported process improvement to enhance customer experience.
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