Multilingual Support & QA Specialist | Team Leader | Salesforce & Omnichannel

Overview

Looking for full-time work (8 hours/day)

at $4.69/hour ($909.09/month)

Associates degree

Last Active

July 22nd, 2026 (yesterday)

Member Since

March 5th, 2026

Profile Description

I provide elite multilingual support (Bengali, Hindi, Urdu, English) and Quality Assurance that boosts team performance and client retention. I manage 100+ daily omnichannel interactions via Salesforce, WhatsApp, and live chat while maintaining a 98% CSAT score. As a former Team Leader, I specialize in coaching agents, financial compliance (KYC), and driving sales conversions.

What I Bring to Your Business:

Customer Experience: Handled high-value VIP international clients with 100% accuracy and structured complex logistics.

Operations Leadership: Promoted to Team Leader within 90 days. Coached a team of 13 agents to improve floor CSAT by 15% and increase sales by 30%.

Compliance & Tech Support: Expert in handling high-stakes escalations, payment/withdrawal inquiries, and strict KYC verification workflows.

E-commerce Growth: Founded an online store, scaling sales by 34% using SEO optimization and seller platform management.

Technical Toolkit:

CRM & Chat: Salesforce, WhatsApp Business, Microsoft Teams.

E-commerce: Shopee, Lazada, TikTok Seller Center.

Productivity & Analytics: Advanced Microsoft Excel, Google Workspace, Google Analytics.

Channels: Inbound/Outbound Voice, Live Chat, Email and SMS Support.

Language Proficiencies:
Bengali: Native.
English, Hindi, Urdu: Fluent (Professional Working Proficiency).
Tagalog: Conversational.