4 Years Experience|Order Entry Rep & Admin Support for Manufacturer of Cleaning

With over 4 years of experience as a Virtual Assistant, I have managed various data entry tasks, including order processing, updating customer records, and maintaining databases. Skilled in SAP ERP, Microsoft Excel, and Google Sheets, I ensure accuracy, organization, and timely updates to support smooth business operations.

In my VA role, I have supported businesses with a wide range of administrative tasks such as preparing reports, scheduling meetings, managing files, and coordinating team activities. Proficient in Microsoft 365, Google Workspace, and Monday.com, I provide reliable back-end support that keeps daily operations running seamlessly.

I have provided responsive and professional customer support by handling inquiries, processing orders, and resolving issues for both internal teams and external clients. Using platforms like FreshDesk, Outlook/Gmail, and Slack, I’ve helped businesses maintain excellent customer relationships and improve satisfaction levels.

Experienced in managing high-volume inboxes, I organize, prioritize, and respond to emails efficiently. From handling customer inquiries and scheduling requests to coordinating with team members, I ensure communication flows smoothly and that important messages are never missed.

With 3 years of experience, I am skilled in handling end-to-end order processing, including reviewing purchase orders, coordinating with sales and logistics teams, tracking shipments, and ensuring timely and accurate delivery to customers. I am experienced in resolving discrepancies and maintaining clear communication with clients and internal departments to ensure smooth order flow.