Inside Sales / Appointment Setter | Cold Caller | Customer Service | CRM (Zoho &

Experienced in cold calling, lead generation, and appointment setting with a proven ability to engage prospects and convert them into qualified leads. Skilled in handling outbound calls, follow-ups, and overcoming objections to secure appointments. Comfortable using CRM tools to track leads and maintain organized pipelines while delivering professional and persuasive communication to achieve sales targets.

I have almost 2 years of experience as a Customer Service Representative, mainly handling inbound calls where customers reach out for assistance. I’ve worked with Telecommunication and Retail account, helping customers with billing concerns, technical issues, order tracking, refunds, replacements, and general account inquiries. I make sure to resolve concerns quickly and accurately while maintaining a positive customer experience. This experience has helped me develop strong communication, multitasking, and problem-solving skills, which I can apply as a Virtual Assistant, managing tasks efficiently in a fast-paced environment.

I have hands-on experience using Zoho CRM during my role as an Inside Sales Representative. I use it to manage and track leads, update customer information, and monitor the sales pipeline. I regularly log calls, schedule follow-ups, and ensure all client interactions are accurately recorded. I am comfortable using Zoho CRM to organize leads, maintain consistent follow-ups, and support the sales process by keeping data updated and well-managed.

Experienced in reaching out to potential clients through calls, SMS, and email to generate interest and set appointments. Skilled in qualifying leads, maintaining consistent follow-ups, and ensuring a smooth handoff to the sales team

I have hands-on experience using GoHighLevel (GHL) CRM during my role in inside sales. I use it to manage and track leads, update contact information, and monitor the sales pipeline. I also log calls, schedule follow-ups, and track conversations to ensure consistent communication with prospects. I am familiar with using GHL for lead management, organizing opportunities, and supporting appointment setting by maintaining accurate and up-to-date records.