Shaira
Data entry, data management, Leadership role, Ms office & outlook, zendesk exper
Overview
Looking for full-time work (8 hours/day)
at $3.31/hour ($640.00/month)
Associates degree
Last Active
July 14th, 2026 (2 days ago)
Member Since
March 21st, 2026
Profile Description
Customer Support and Data Operations Specialist with 6+ years of experience supporting international and US-based accounts across telco, retail, and e-commerce industries. Handled 80–100 daily
Promoted to Operations Supervisor, leading 15–20 agents in production and up to 30 agents during training. Conducted daily audits, delivered coaching sessions, and maintained team performance across KPIs including CSAT, AHT, and quality scores.
Skilled in Zendesk, Google Workspace, Slack, and data tracking through spreadsheets. Recognized as a top-performing agent with a 2.9 overall performance score, known for accuracy, efficiency, and reliability in fast-paced environments.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
Office and Administration » Data Capture
Experience: 1 - 2 years
Office and Administration » Data Entry
Experience: 1 - 2 years
Other Skills
Customer Support » Phone Support
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: 6 months - 1 year
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 90
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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