Customer Support VA | Shopify & Zendesk | Email, Chat & Ticket Specialist

Overview

Looking for full-time work (8 hours/day)

at $8.26/hour ($1,600.00/month)

Bachelors degree

Last Active

July 21st, 2026 (yesterday)

Member Since

July 14th, 2023

Profile Description

Hi! I’m Hanna, a Customer Support Virtual Assistant with over 2 years of experience handling email, chat, and phone support in fast-paced environments.

I specialize in e-commerce customer support and have hands-on experience using Shopify and Zendesk to manage customer inquiries, process orders, and resolve issues efficiently.

In my current role, I handle high-volume support, managing 15+ tickets every 2 hours while maintaining quality and customer satisfaction. I assist customers with order tracking, troubleshooting, warranty concerns, and refunds.

I am reliable, detail-oriented, and easy to work with. I can adapt quickly to new tools and systems and always aim to provide a smooth and positive customer experience.

If you're looking for someone who can handle your customer support with care and efficiency, I’d be happy to help your business grow.