Dedicated and detail-oriented logistics professional with a proven track record in coordinating shipments, optimizing routes, and ensuring timely delivery of goods.
Experienced in roles such as delivery coordinator, order tracker, and dispatcher. With a commitment to continuous improvement and a proactive approach to challenges, I am eager to leverage my skills and contribute to the success of a dynamic logistics team.

Customer Support & Order Management Specialist

Customer Support Professional with over 11 years of experience delivering high-quality service across diverse industries, including the Promotions Industry. Proven expertise in end-to-end order management, purchase processing, logistics coordination, and issue resolution. Adept at handling high-volume inquiries, tracking orders, managing claims, and ensuring customer satisfaction through efficient and personalized support.
Skilled in processing purchase orders, managing shipping and tracking via UPS and FedEx, and handling claims for lost or damaged goods. Experienced in invoice generation, professional email communication, and coordinating with internal teams and vendors. Also well-versed in membership account setup, billing issue resolution, and app troubleshooting across platforms.
Known for attention to detail, problem-solving ability, and a customer-first approach that builds trust and loyalty while meeting organizational service standards.