I am an expert in purchasing, inventory, logistics and supply chain management, with 20 years experience, 2 years of which are in an Amazon E Commerce company. I know how to plan and implement overall cost savings across the whole supply chain. I have implemented cost savings and effciency improvements in big companies like Pepsi, Avon, Goodyear and Denso.

I am well-experienced in building customer-service and client-service relations as I have been in the BPO industry for over 6yrs. I am organized, keen on details, passionate and hard-working. I am willing to learn and be trained to be equipped with competencies to effectively perform the role.

Manage the company's twelve Amazon FBA Prep Centers in the US to ensure that inventory is prepared according to Amazon guideline and is process/ship on a timely manner.

Monitor the end-to-end transportation of shipments, from the Vendor to the 3PL Prep Centers to Amazon (3PL PO) or from the Vendor directly to Amazon (Direct to Amazon PO). Arrange the shipment and provide the 3PL Prep Centers with the SPD shipping label, BOL for LTL, and Amazon box or pallet label for any hazmat shipments.

An Industrial Engineer with experienxe on Data Analysis, Forecasting, Project Management, Process Improvement

Senior supply chain and inventory leader with 15+ years of global experience spanning manufacturing, sourcing, logistics coordination, and Amazon-driven eCommerce operations. Expert in demand forecasting, supplier strategy, and multi-system analytics supporting data-driven inventory decisions.

Known for optimizing stock availability, improving delivery performance, and reducing operational risk through process design, cross-functional collaboration, and technology integration. Combines enterprise supply chain depth with hands-on marketplace execution supporting B2B and D2C brands.

Supply Chain Capabilities / Core Functional Expertise

- Inventory Optimization
Inventory turns, days of supply, safety stock strategy, and working capital optimization

- Demand Planning
Forecasting, forecast accuracy measurement, demand allocation, and consensus planning (S&OP support)

- Production Operations
Production planning, master scheduling, capacity balancing, and constraint management

- Global Logistics
Shipment booking, trade compliance, intermodal transportation, import/export management, and tariff mitigation strategies

- Purchasing & Sourcing
Strategic sourcing, vendor onboarding, purchase order management, and expediting critical materials

- Procure-to-Pay (P2P)
Three-way matching, dispute resolution, invoice validation, and payment processing governance

- New Product Introduction (NPI)
Prototyping support, cost modeling, supplier readiness, and transition to mass production

- Warehousing & Inventory Control
Inventory reconciliation, inventory balancing, location mapping, and accuracy improvement initiatives



Systems & Tools Proficiency


ERP & Planning Platforms

- SAP , Oracle , NetSuite , Microsoft Dynamics 365

E-Commerce & Order Management

- Shopify, ShipStation, Amazon Seller Central , Walmart Seller Center

Project & Workflow Management

- Jira, Monday.com , Smartsheet

Collaboration & Communication

- Slack, Microsoft Teams, GoTo

Productivity & Analytics

- Google Workspace , Microsoft Office 365, Power BI




Engagement Pricing

Pricing is structured based on SKU complexity and operational scale:

Up to 1,000 SKUs
USD 1,500

1,001 to 2,500 SKUs
USD 2,000

Above 2,500 SKUs
USD 3,500

With less than 2 years of experience in supply chain, sales and marketing having worked in multinational companies such as Shell, P&G, and Texas Instruments. Currently a product manager at a leading IT distribution company in the Philippines handling Toshiba POS, consumer HP desktop and display multi-million annual revenue target.

I help brands scale profitably across Amazon and other e-commerce platforms by leading the full growth and operations engine—from conversion-focused listings and account management to supply chain coordination, operational systems, and team execution.

Since 2018, I’ve worked hands-on in the Amazon FBA ecosystem, managing end-to-end operations including product research, listing optimization, e-commerce graphic design (product images, infographics, A+ Content), inventory planning, supplier coordination, and global logistics. I hold a Bachelor of Science in Electronics and Computer Technology (Embedded Systems) from Mindanao State University – Iligan Institute of Technology, graduating Cum Laude and receiving the Best Thesis Award.

Over the years, I’ve progressed into a leadership role, working closely with business owners to support strategy, streamline operations, and scale multiple brands across Amazon, Shopify, Walmart, and eBay.

Today, my experience includes:

• End-to-end e-commerce operations management across Amazon and multi-channel platforms
• Amazon account management, account health, compliance, and operational support
• Listing optimization, SEO, keyword strategy, and conversion-focused content
• E-commerce graphic design including product images, infographics, A+ Content, catalogs, and brand assets
• Supply chain operations including sourcing, supplier coordination, POs, inventory planning, and China-to-FBA logistics
• Customer experience operations including returns, refunds, and issue resolution
• Team leadership, workflow systems, SOP development, and project management
• Sales, conversion, and profitability analysis to support operational decision-making

I’ve also contributed to expanding operations beyond Amazon by helping launch and manage Shopify stores, supporting brand growth and multi-channel expansion.

My strength lies in combining operational execution, conversion-focused design, and scalable systems to help e-commerce brands grow efficiently and sustainably.

I’m currently open to opportunities where I can lead end-to-end e-commerce operations or contribute in specialized areas such as listings, account management, operations, and supply chain coordination.

Are you seeking an experienced virtual assistant for long-term collaboration?

-Efficient and tech-savvy, offering cost-effective services.

-Equipped with high-speed internet and top-notch tools.

-Flexible with time zones and committed to data security.

Here's how I support my clients:

-I handle a diverse range of tasks such as social media management, customer service, Shopify administration, Klarna disputes, data entry, graphic design, and content creation.

-I excel in customer service, dedicated to ensuring client satisfaction and delighting customers.

-Proficient in managing disputes and Shopify operations, ensuring efficient resolutions and managing refunds and replacements.

Join me as your client today! I am committed to providing excellent support and enhancing the value of your business.

Hi there! I'm Jelene — Supply Chain Manager, Amazon Virtual Assistant, and Customer Service Specialist.

I bring a strong background in global supply chain management, sourcing, and logistics, helping businesses move products efficiently from China to the USA, Asia, and EU markets.
My goal is to streamline your operations, optimize costs, and ensure smooth end-to-end delivery. In addition to supply chain management, I support businesses in growing their Amazon operations through strategic planning and excellent customer service.

What I Do as a Supply Chain Manager:
1. Product sourcing and supplier coordination
2. Monitoring production schedules and quality control
3. Booking and managing shipments by sea and air
4. Coordinating with freight forwarders and customs brokers
5. Overseeing deliveries from China to the USA, Asia, and EU
6. Ensuring timely, cost-efficient, and compliant logistics

Amazon Services I Provide
1. Product Research and Sourcing
2. Full Amazon Seller Central Management:
3. Account Health Monitoring
4. Case and Escalation Handling
5. Customer Service Support
6. Product Listing Creation & Optimization
7. FBA & FBM Inventory and Shipment Management
8. Analytics & Performance Reporting

I also have experience with other eCommerce platforms such as Etsy, eBay, and Wayfair.

Let’s collaborate and take your Amazon business — and your supply chain — to the next level!

I am Industrial Engineer by profession and passionate Supply Chain Management professional with more than 12 years experience in local retail and multinational FMCG and pharmaceutical/medical devices from statistical forecasting, supply and inventory planning, procurement, and inbound to ensure that the stocks are available to its demand. Handled Bureau of Customs and Importation of shipments. Well trained in SAP Material Master Module and ISO

Hi, I'm Rosa, a reliable and detail-oriented Virtual Assistant with experience supporting ecommerce businesses, supply chain operations, customer service, travel, and hospitality accounts.

My background includes working with Shopify stores, dropshipping businesses, supply chain management, airline and hotel customer service, and BPO operations, helping businesses improve customer satisfaction and streamline daily operations.

My expertise includes:

Shopify Order Management & Fulfillment
Supply Chain & Supplier Coordination
Shipment Tracking & Delivery Monitoring
Inventory & Replenishment Support
Product Listing & Product Page Optimization
Customer Service (Email , Chat & Phone)
Refunds, Returns, Replacements & Chargebacks
Order Tracking & Dispute Resolution
Google Sheets, Excel & Operational Reporting
Gorgias, Zendesk, Remaze & CRM Management
Airline Reservations & Travel Customer Support
Hotel & Hospitality Customer Service
Administrative & Virtual Assistant Support

I have worked closely with suppliers, customers, and internal teams to resolve issues quickly, maintain accurate records, improve workflows, and ensure smooth day-to-day operations. I am known for being proactive, organized, communicative, and committed to delivering excellent customer experiences.

I take ownership of my work, learn new systems quickly, and thrive in fast-paced environments where attention to detail and problem-solving matter. My goal is to help businesses grow by providing dependable operational support and exceptional customer service.

If you're looking for someone who can manage operations, support customers, coordinate with suppliers, and keep your business running smoothly, I'd love to help.

Can speak english.
LET passer
Mathematics major

Fluent in both verbal and written English communication, proficient in MS Office and Google applications, critical thinking and problem solving skills, multi-tasking, project management skills

13 years experience in Supply Chain (Sourcing, Order Processing, Inventory Management, Supplier Relation, Quality Control, Procurement and Logistics)
Hire me!
I can assure it will be worth it.