Great decision-making skills. Expert in Zendesk, Magento, Slack usage. Trained for
I have 5 years experience as Sales and Marketing Support for an e-commerce company that specializes in selling smart home products and wireless cameras. My job started as a regular tier 1 customer service agent for email/chat inquiries and then got promoted to Quality Assurance Specialist and eventually ended up as a Subject Matter Expert for Orders and Sales. This pretty much involves answering tier 1 agent inquiries about Orders and Sales processes, providing assistance in handling of tickets, and doing special tasks that require admin power such as processing refunds. This requires great decision-making skills, superb expertise and knowledge about all Orders and Sales related processes, and high customer service expertise.
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