Mark
Customer Experience & Support Operations Lead | Zendesk & AI Automation | E-comm
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.93/hour ($1,920.00/month)
High school diploma
Last Active
June 30th, 2026 (9 days ago)
Member Since
July 8th, 2018
Profile Description
I started my career in the BPO industry, where I worked as a Customer Service Representative for over four years. Since 2017, I’ve been working remotely and have gained close to nine years of home-based experience in customer support, operations, and team support roles.
Over time, my responsibilities grew beyond handling tickets. I’ve supported customers through phone,
I enjoy building systems that make work easier for the team and smoother for customers. Whether it’s improving response flows, documenting processes, or helping implement automation, I focus on making support more organized and scalable.
Communication has always been one of my strengths. I believe great support starts with listening and understanding what the customer really needs. I take pride in being patient, clear, and solution-focused — while still moving fast and staying organized.
Working remotely for many years has taught me to be disciplined, proactive, and always open to learning new tools and systems.
Top Skills
Human Resources » Sop Writing
Experience: 2 - 5 years
Built and optimized SOPs covering technical troubleshooting, subscription flows, return handling, and system escalations — improving internal alignment and reducing repeat errors. Known for turning recurring issues into documented, scalable processes.
Customer Support
Experience: 5 - 10 years
Customer support professional with experience in phone, email, and chat support, handling everything from sales inquiries to technical troubleshooting. I focus on understanding the customer first, then delivering solutions that are clear, efficient, and genuinely helpful.
Other Skills
Office and Administration » AI Tools » AI Automation
Experience: 6 months - 1 year
Customer Experience professional specializing in AI automation and Zendesk system optimization. Hands-on experience setting up Zendesk environments, implementing Advanced AI Agent workflows, designing ticket routing logic, automation rules, CSAT tracking, and internal SOP documentation to improve operational efficiency. Collaborate closely with product and technical teams to resolve backend issues, improve platform accuracy, manage subscription flows, and refine customer journeys from signup to post-purchase experience.
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Parañaque, Manila
- Tests Taken
- IQ
- Score: 141
- DISC
- Dominance: 41
- Influence: 15
- Steadiness: 31
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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