Customer Service Representative | Voice, Chat & Email Support

Provided support for customer concerns, order issues, account inquiries, and troubleshooting while ensuring a positive customer experience.

Managed customer concerns through email, provided detailed responses, investigated issues, and ensured timely resolution.

Assisted customers through live chat, resolved inquiries efficiently, and maintained high-quality customer service while handling multiple conversations.

Assisted users with basic troubleshooting, account access issues, device-related concerns, and technical inquiries following company procedures.

Provided customer support through inbound and outbound calls, assisting customers with order inquiries, account concerns, refunds, replacements, product information, and issue resolution. Maintained professionalism, empathy, and accurate documentation while meeting company policies and service standards.

Supported online shoppers with order tracking, delivery concerns, refunds, replacements, product inquiries, and account-related issues.

Skilled in data entry, record management, and documentation with a strong focus on accuracy and efficiency. Experienced in updating customer information, maintaining organized records, and ensuring data integrity while working in a high-volume customer support environment.

Careful and thorough in reviewing information, following procedures, and completing tasks accurately. Able to spot errors and maintain high-quality work with minimal supervision.

Able to adapt quickly to changing priorities, new tools, and evolving business needs. Flexible, highly trainable, and committed to continuous learning and improvement.

Used ServiceNow to manage support tickets, document employee and store issues, track case progress, and access knowledge base articles to provide accurate and timely resolutions.