I have a background in customer service for 3 years, as a health care recruiter, and as an HR for 4 years. I also have experience in the financial account and appointment setter.
I am still striving to learn more experiences in different fields and am willing to learn.

I’m Sherrynet, a dedicated freelancer with over 10 years of professional experience delivering strong project management and customer service support.

As a former Customer Support Executive, I bring a diverse skill set, extensive industry experience, and a genuine passion for helping others. My eight years in the BPO industry have strengthened my problem-solving abilities, adaptability, and capacity to perform in fast-paced environments. I thrive in dynamic settings that offer new challenges and continuous learning opportunities, consistently adding value to the teams and clients I support.

After transitioning to freelance work three years ago, I discovered that my strong leadership style naturally aligns with project management. With proven experience managing multiple client-facing projects simultaneously while leading a small team of virtual assistants behind the scenes, I bring structure, accountability, and growth-focused execution that helps companies scale effectively.

Platforms & Tools I Work With

Customer Service & Support Systems

- Zendesk
- Richpanel
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Microsoft Outlook
- RingCentral

SEO & Digital Marketing Tools
- SEMrush
- SE Ranking
- WordPress (content updates & basic management)
- Google Analytics
- Google Search Console
- (GHL)

Project Management & Team Collaboration

- -----------
- Asana
- Click Up
- Trello
- Slack
- Google Chat

E-Commerce Platforms
- Shopify

Property Management Platforms
- Airbnb
- -----------

I help businesses deliver excellent customer experiences by streamlining onboarding, managing client cases efficiently, and producing clear, structured reports. With 3+ years of BPO and remote work experience, I’ve supported U.S.-based teams in reducing onboarding time, improving case resolution rates, and maintaining high client satisfaction. Skilled in CRM tools, Excel reporting, and professional communication, I thrive in structured environments and can independently manage multiple accounts. Let’s work together to save you time, strengthen client relationships, and achieve measurable results.

I support small business owners and entrepreneurs with the admin work that eats up their time like inbox management, calendar scheduling, data entry, customer support, and basic bookkeeping.

I work with Microsoft Office, Google Workspace, Canva, and basic bookkeeping, AI Tools like ChatGPT, AI Automation. I pick things up fast, work independently and communicate before problems become issues.

I’m available part-time. If your to-do list is longer than your day, Let's fix that!

I’m a seasoned Operations Head in the Fintech industry with 4+ years of experience overseeing partner onboarding, compliance, and operational efficiency. I manage a team of 100+ (25 direct hires + 80 project-based staff) and lead initiatives focused on:


a. 1-day SLA for all B2B onboarding requestsb. Data-driven process optimization for cost efficiency

c. Policy compliance and risk mitigationd. Timely reporting of business metrics and insights

I’m currently open to part-time remote work (3-4 hours/day), offering support in:

?? Virtual operations/project management

?? Process documentation & SOP development

?? B2B onboarding flow setup/improvement

?? KPI tracking & reporting dashboards

?? Remote team supervision & admin support
I deliver results with speed, structure, and precision—always backed by data. Let’s work together to streamline your business operations

Detail-oriented and highly motivated Virtual Assistant specializing in short-term rental (STR) management, with hands-on experience optimizing Airbnb and VRBO listings to drive higher bookings and revenue. I bring energy and precision to every task—from crafting high-converting titles and descriptions to aligning pricing strategies and improving listing visibility across platforms.

With a strong background in customer service and sales support, I excel in guest communication, calendar and booking management, and resolving issues quickly to maintain 5-star experiences. I’m also experienced in using tools like GoHighLevel for data entry, contract preparation, and operational coordination, ensuring smooth day-to-day management for property owners.

I’m passionate about helping STR businesses grow by combining data-driven insights, attention to detail, and a proactive, can-do attitude—making operations more efficient while delivering exceptional results for both guests and owners.

I am a Customer Service and Technical Support Specialist with 3+ years of experience in inbound sales, client onboarding, and website management.

I specialize in client onboarding and real estate operations support—managing documentation, timelines, stakeholder communication, and issue resolution from kickoff through completion. I bring hands-on experience in client account servicing, turnover coordination, collections follow-up, and cross-team execution. I’m process-driven, highly responsive, and comfortable with fast-moving environments where details matter. I communicate clearly through email, chat, and calls, maintain organized trackers/records, and proactively escalate blockers to keep projects on time. I’m now focused on remote global roles where I can own onboarding and client success workflows end-to-end while delivering a reliable, professional client experience.

I am a dedicated healthcare industry professional with over five years of experience, specializing as an Onboarding and Credentialing Specialist and Healthcare Recruiter. Throughout my career, I have developed a robust background in administrative operations, talent acquisition, compliance, and client relations. During my nearly four-year tenure at PSG Global Solutions as a Senior Recruiter II, I successfully managed pre-employment authorizations, verified professional documentation for travel nurses, and maintained strict compliance tracking. My efforts there significantly optimized our onboarding pipeline, earning me the Elite Award twice and contributing to a 20% increase in successful hires. Prior to that, my time as a Medicare & Retirement Provider Service Advocate at Optum Global Solutions sharpened my customer service skills, where I focused on achieving first-call resolutions and building strong rapport with medical providers.
Complementing my recruitment and healthcare expertise, I also bring a solid foundation in financial administration from my time as a General Accounting Processor for Orica Singapore PTE LTD, where I handled journal entries, balance sheet reconciliations, and financial reporting using SAP. Academically, I hold a Bachelor of Science in Accounting Technology and completed coursework toward a Bachelor of Science in Accountancy from National University - Manila. I am highly proficient in a vast suite of industry-standard applicant tracking systems, compliance databases, and communication tools—including Bullhorn, JobDiva, Nexus/Labor Edge, and Smartsheet. Driven by a passion for helping individuals reach their full potential, I thrive on ensuring seamless, compliant, and efficient processes in every role I undertake.

Answer customer inquiries about products and services via different communication channels. Resolve customer complaints promptly and effectively. Provide support with product use, technical issues, and troubleshooting. Process orders, cancellations, and returns.

With over 7 years of experience across customer support, data analysis, recruitment coordination, content moderation, and virtual assistance, I have built a career centered on problem-solving, communication, and process improvement. I have worked across industries, including BPO, RPO, financial services, medical recruitment, cryptocurrency support, and digital platforms, giving me a diverse operational and customer experience background.

Throughout my career, I have consistently been recognized as a top performer and was awarded Best Employee of the Year, early regularization, and leadership training opportunities. These achievements reflect my commitment to quality work, efficiency, and teamwork.

Career highlights include:
• Supporting customers via chat and email for global brands
• Working as a Data Analyst handling cryptocurrency-related customer investigations
• Coordinating medical recruitment and sourcing qualified candidates
• Serving as a Virtual Assistant and Loan Processor, managing records and client documentation
• Moderating online content to ensure platform compliance and safety

Working in multiple roles taught me that successful operations rely on three things: clear communication, efficient processes, and empathy for customers and tea-----------mbers. I am especially interested in roles related to operations, customer experience, data analysis, recruitment coordination, or virtual assistance, where I can contribute to process improvement and team performance.

I am currently open to new opportunities where I can grow, contribute to business operations, and continue developing my skills in analytics, operations, and customer experience.

Let’s connect if you are looking for someone who is reliable, adaptable, and committed to delivering results.

I have a total work experience for more than 6 years now.2 years in BPO industry as a customer service in billing and technical support and 4 years working as a VIRTUAL ASSISTANT with different role like customer service in sales, cold calling for real estate campaign, a customer service in retention, I manage SMS and emails for retention and I'm doing outbound calls and inbound calls.
And the previous job that I've been with for over a years was I do onboarding with a business owners to set up there GHL account, teach them how to manage their CRM, how to manage email, SMS and calls, where to set up there Automation and creating landing pages, website, and more.
Account:

-1800flowers
-AT&T
-Comcast
-DirecTV
-Avas Flowers
-The Because Market
-GHL (GoHihghLevel)
-
For Outbound experience:

-Real estate
-Metro Research for survey

Other Skills:

-Customer Retention
-Inbound & Outbound Sales
-Technical Support
-Chat Support
-Email Support
-Billing support
-Cold calling

My goal is to help you provide the highest satisfaction that customer deserves while working on the day to day tasks.

Thanks for visiting my profile.

• Continuous Deployment • Quality Control
• Data Analysis • Cause and Effect Analysis
• Employee Supervision • Knowledge of Quality Systems
• Employee Training • Operational Budget Forecasting
• Data Collection • Human Resource Management
• Quality Assurance • Performance Metric

HR & Talent Professional, has been working in the Human Resources & Talent since 2012 both for a shared services settting and Philippines support. Accumulated 7+ years experience in Human Resources including Recruitment/ Talent management, Onboarding and Pre-employment, HR system administration, generalist duties and Admin tasks.