Health Care Recruiter, Staffing Coordinator, Home Care Coordinator, Sales coach,

I recruit medical practitioners such as CNAs, LPNs, CMTs, and RNs, and I also secure and upload the necessary credentials required by facilities. In addition, I recruit Caregivers, Home Health Assistants, Personal Care Assistants, and Companion Care Assistants, and I handle scheduling for home care caregivers assigned to clients. My responsibilities include sales and marketing tasks, such as calling medical facilities to understand their staffing needs, as well as appointment setting by booking shifts for medical practitioners. I also assist with contract setup and signing for medical staff. As a Recruitment Supervisor, I train and guide new team members in the agency on recruitment processes and applicant support. I work with urgency, especially when handling escalations.

I spearheaded operations as the supervisor for the Pilot Line of Business, leading both chat and phone customer support teams to deliver exceptional service. As an operations supervisor, I coached new-hire agents and was entrusted with managing bottom-performing teams. Through strategic coaching, performance management, and strong leadership, I successfully transformed these teams into top performers for three consecutive months. I consistently worked with urgency when handling escalations and served as the primary point of contact during weekends and whenever managers were unavailable.

I lead the recruitment of medical practitioners—including CNAs, LPNs, CMTs, and RNs—ensuring that only qualified and reliable professionals join the organization. I also manage the secure collection and upload of all required credentials for submission to partnering facilities, maintaining strict compliance and readiness. In addition to medical staff recruitment, I hire Caregivers, Home Health Assistants, Personal Care Assistants, and Companion Care Assistants to ensure a strong workforce capable of meeting diverse client needs.

I managed teams that handled technical issues for customers while serving as the point of contact whenever managers were unavailable. I consistently coached agents on their challenges and celebrated their achievements, ensuring they understood how to explain billing history and deliver difficult news to customers professionally. I conducted regular huddles to provide updates, evaluated calls to monitor performance, and ensured all action plans were effectively executed. I also managed agents’ weekly KPIs, handled multiple nesting teams, and made sure they were always aware of their current statistics. My proactive approach earned me recognition as a top supervisor for several months.

I recruit caregivers, including CNAs, LPNs, CMTs, and RNs, ensuring that we bring qualified and reliable professionals into the organization. Part of my responsibility includes securing and uploading all necessary credentials into the system to maintain compliance and readiness for facility needs. I also manage scheduling for Caregivers, HHAs, and PCAs, making sure they are properly oriented on their tasks for each assigned client. In addition to recruitment and scheduling, I maintain strong communication with clients by regularly conducting temperature checks to assess their satisfaction and determine whether they need additional care days. This ensures that their needs are met proactively and that care plans remain aligned with their preferences and health requirements.

I provide comprehensive coaching to agents by addressing their challenges while recognizing and reinforcing their achievements. As a key point of contact during weekends and whenever managers are unavailable, I ensure staffing needs are met and co-supervisors are effectively guided. I lead Daily Supervisor Meeting when needed, delegating tasks and providing critical updates to maintain smooth operations. I also manage Gen-Pop agents, conduct regular huddles, and evaluate agent calls to ensure consistent performance and quality. My ability to drive results has earned me recognition as a top supervisor for several months.

As an appointment setter, I play a critical role in aligning client needs with the right caregivers and clinicians by coordinating schedules based on availability, skill sets, and service requirements. I manage daily shift assignments for home care visits and facility staffing, ensuring full coverage and addressing gaps quickly to prevent service interruptions. My work directly supports client engagement by confirming schedules, adjusting service hours, and maintaining seamless continuity of care. Through clear and proactive communication with both clients and caregivers, I help deliver the right care at the right time. I collaborate closely with recruiters and HR teams to place newly hired caregivers and medical staff into appropriate shifts, facilitating smooth onboarding and maximizing workforce utilization. I maintain constant communication with caregivers and clinicians to confirm assignments, explain shift details, and provide essential client instructions. When last-minute changes or caregiver cancellations arise, I act with urgency—reassigning staff, coordinating backup coverage, and ensuring uninterrupted service. My ability to respond quickly supports operational stability and strengthens client trust.

As a Quality Analyst, I monitor and evaluate both live and recorded calls to ensure agents adhere to company policies, call flow standards, troubleshooting procedures, and customer service expectations. I assess accuracy, empathy, product knowledge, and resolution effectiveness to maintain exceptional service quality. Through detailed, actionable feedback, I help agents strengthen communication skills, refine technical capabilities, and improve customer-handling strategies. My role ensures strict compliance with data privacy requirements, mandated scripts, and escalation protocols—especially for regulated accounts. In addition to voice evaluations, I audit chats, emails, and case notes to ensure accuracy in technical documentation and compliance with resolution guidelines. I support escalation reviews by identifying root causes and recommending corrective actions to prevent repeat issues. I maintain comprehensive quality logs, agent scorecards, and coaching documentation to support audits and performance management. By partnering with leadership to create effective action plans—such as PIPs and SMART goals—I help guide agent improvement while ensuring every customer interaction reflects professionalism, competence, and care. Ultimately, my work as a QA Analyst elevates the customer experience and strengthens operational performance across the account.