Maurice
Customer Success | Staffing Operations
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.30/hour ($1,600.00/month)
Bachelors degree
Last Active
June 4th, 2026 (yesterday)
Member Since
April 24th, 2020
Profile Description
Results-driven Virtual Assistant and Operations Professional with 10+ years of experience in customer success, staffing operations, and project coordination. Proven ability to streamline workflows, resolve complex issues, and support business growth through data-driven execution. Strong background in managing remote teams, optimizing processes, improving service metrics, and supporting leadership with reliable operational support. Highly organized, proactive, and detail-oriented.
I specialize in:
-Customer support
-Account management and relationship building
-Escalation handling and issue resolution
-Process improvement and documentation (SOPs, macros, knowledge base)
-Team coordination, QA, and light leadership support
-CRM and helpdesk tools (Zendesk, Intercom, Freshdesk, Front, etc.)
I'm known for being reliable, detail-oriented, and proactive. I don't just respond to tickets, I look for patterns, improve workflows, and help teams operate more efficiently. I've also supported internal operations such as queue management, reporting, onboarding, and training.If you?re looking for someone who treats your business like their own and consistently delivers quality support, I would love to connect.
Top Skills
Office and Administration » Operation Management
Experience: Less than 6 months
Customer Support » Customer Relationship Management
Experience: 5 - 10 years
Human Resources » Staffing
Experience: Less than 6 months
Other Skills
Office and Administration » Email Management
Experience: Less than 6 months
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao city, Davao del Sur
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 36
- Influence: 11
- Steadiness: 29
- Compliance: 24
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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