A customer service representative tier 2 for 6 years handling inbound calls for a healthcare account. Our duties includes assisting customers inquiry on eligibility, benefits and claims.
A Travel Reservation Specialist (verification and case handling) for 2 years. Our main role is to help customers with their complaints and requests.
We are the one calling the hotels and providers to resolve our guests issues before, during and after check-in.
I was promoted as a Quality
Assurance
Analysts for the same company. My responsibilities includes evaluating the calls,
training our new hires, bi-monthly huddles/up-training and monthly coaching.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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