Gorgias Certified Expert | eCommerce VA | Team Lead | Customer Support Specialist

If you’re looking for someone reliable who can help keep your business organized and your customers happy, I’d love to help.

I bring over 10 years of experience in customer service and administrative support, working with international teams and customers in fast-paced environments. I’m comfortable handling high-volume emails, managing customer inquiries, organizing data, tracking orders, and assisting with daily operational tasks.

Here are a few things you can expect when working with me:

• I communicate clearly and respond quickly
• I pay close attention to details and follow instructions carefully
• I can manage multiple tasks without missing deadlines
• I take ownership of my work and always aim to solve problems efficiently
• I am reliable and committed to long-term work

I also have experience using tools like Shopify, Gorgias, Slack, Google Workspace, Aircall, Trello, Asana, and other CRM platforms, which allows me to adapt quickly to different systems and workflows.

My goal is simple: to make your work easier by handling tasks efficiently so you can focus on growing your business.

E-commerce CSR | Shopify & Gorgias Expert | Boosts CSAT & Retention Dedicated support specialist maximizing customer satisfaction using Shopify and Gorgias. Fast replies. High resolution rates.

I am a Customer Service & Support VA with 8 years of experience handling high-volume customer support in both BPO and remote environments.

I specialize in email and chat support, order processing, refunds and replacements, escalation handling, and upselling. I have hands-on experience supporting online stores with customer service using Shopify and Gorgias, ensuring accurate ticket management and organized customer records.

In my previous roles, I handled daily customer inquiries across email, chat, and phone while strictly following SOPs to maintain consistency and accuracy. I am comfortable working independently, meeting response time expectations, and coordinating with internal teams to resolve issues efficiently.

Tools I use include Shopify, Gorgias, Google Workspace, Google Sheets, Slack, and Zoom.

I am detail-oriented, organized, and reliable. I focus on providing clear communication and practical solutions to improve customer satisfaction and support business growth.

I am available for full-time remote work and open to flexible schedules, including night shifts.

Customer Experience & E-commerce Operations specialist with 7+ years of remote work experience, 4+ years focused specifically on high-volume Shopify brands and dropshipping operations. I build CX systems from scratch, not just answer tickets, from SOP documentation and Gorgias macro libraries to AI-assisted workflows and weekly reporting dashboards.

I've managed 41,000+ orders and led a 6-member remote team at peak volume of-----------tickets/day, supporting multi-brand operations across AU/NZ markets. Skilled in Gorgias (Certified Partner), Shopify backend operations, supplier and 3PL coordination, warranty and fraud handling, and training junior CX agents.

Proficient in Claude and Copilot, I use AI to speed up drafting, refine macros, and keep documentation current, without losing the human judgment that actually resolves tickets. I focus on building processes that hold up without me in the room: clear macros, clean SOPs, and reporting systems that give management real visibility into what's happening on the ground.

Hi, I’m Jasmine! I help e-commerce brands keep customers happy and coming back.

I’ve supported US and EU customers for apparel, supplements and lifestyle brands, handling everything from order issues and returns to product questions and difficult customer situations. I enjoy solving problems, staying calm under pressure and making every interaction a positive one.

I’m experienced with Shopify, Gorgias, Zendesk, Gladly, Re:amaze, Loop Returns, Lyra, CheckoutChamp and Slack. I’m a quick learner, reliable and can jump into a fast-paced support team with minimal supervision.

Great support isn’t just about answering tickets, it’s about creating loyal customers and that’s what I love to do!

I help e-commerce brands turn customer inquiries into loyal customers through fast, empathetic, and solution-driven support.

With over 4 years of experience, I specialize in order management, refunds, returns, shipping issues, chargebacks, and customer retention while maintaining excellent customer satisfaction.

Experienced with Shopify, Gorgias, Zendesk, Gmail, PayPal, and CRM tools.

Services I provide:<8efe80624d780eba0c6493ec45140364>Email customer support
Order tracking and shipping updates
Refunds, returns, exchanges, and replacements
Complaint resolution and escalations
Chargeback and dispute assistance
Customer retention and satisfaction
CRM updates and customer documentation
Inbox and ticket management

If you are looking for a reliable, detail-oriented, and customer-focused support specialist, I would be happy to help your business deliver exceptional customer experiences.

Hello! My name is Mary and I have with me over a 7 years of
experience in the Customer Service industry. Throughout my career, I have
provided support to customers worldwide via phone, chat, and email. I am also
an expert providing customer support for VoIP and Saas, Raas. My proficiency extends
to various platforms such as Salesforce, Gorgias, Shopify,Intercom, Onesite, Ring Central, and
Slack, among others. I am eager to dedicate myself to your team and add value
to your company. I look forward to the opportunity to meet with you soon!

I help ecommerce and subscription-based businesses improve customer support, streamline operations, and retain loyal customers through efficient systems and responsive service.

I have over 10 years of experience in customer service, team leadership, and operations support. I’ve managed support teams, maintained high CSAT scores, created SOPs and help documentation, handled refunds and subscriptions, tracked metrics, and worked closely with developers to resolve customer issues and improve workflows.

Tools I regularly use include Intercom, Gorgias, Shopify, Stripe, Slack, Google Workspace, Loom, and Google Sheets.

I am available for full-time remote work and can work during US business hours or flexible shifts as needed. I am based in the Philippines (GMT+8).

I’m looking for a long-term role where I can contribute consistently, take ownership of my work, and become a reliable part of the team. I value clear communication, accountability, fast response times, and creating systems that help businesses scale smoothly.

Customer service is not something I fell into by accident. It is something I chose and kept choosing over 9 years because I genuinely enjoy helping people and solving problems.

I specialize in eCommerce customer support for DTC and dropshipping brands, handling everything from daily email and chat inquiries to order management, returns, refunds, subscription handling, and chargeback disputes. I have supported international brands serving customers across the US, UK, Canada, Germany, and Australia, consistently maintaining customer satisfaction scores above 95% and resolution times within a 12 hour window.

I am experienced with Shopify, Gorgias, Re:Amaze, Richpanel, and Zendesk and I use AI tools like Claude and ChatGPT daily to work faster and more accurately without losing the human touch that customers actually respond to.

I have been recognized as an 8 time Rockstar Awardee and 12 time Best in NPS and RevGen performer. I am reliable, detail oriented, and looking for a long term role where I can take full ownership and grow with the brand.

If you are looking for someone who treats your inbox like it is their own business, that is exactly how I work.

Core Skills
Shopify Order Management
Gorgias / Zendesk / Re:Amaze
Chargeback and Dispute Resolution
Returns and Refund Processing<8efe80624d780eba0c6493ec45140364>Email and Chat Support
Escalation Handling
Subscription Management
Social Media Moderation
SLA and KPI Compliance
AI Tools (Claude, ChatGPT)

Technical Tools
Shopify
Microsoft CRM 365
Gorgias
Richpanel
ReAmaze
Google Sheets
Stripe
PayPal
Loop Returns
Checkout Champ
Slack
ChatGPT and AI Support Tools

I am a dedicated E-commerce Virtual Assistant with experience supporting online stores using Shopify. I specialize in customer supportand handling customer inquiries through chat and email.

My responsibilities include tracking orders, processing refunds and cancellations, updating order details, and ensuring customers receive timely and accurate assistance. I am detail-oriented, reliable, and committed to providing excellent customer service that helps businesses maintain customer satisfaction.

I’ve spent the last few years working in a big company like Amazon and T-Mobile and supporting eCommerce brands like Throne Sport Coffee, Culture Hustle, 369 LA, and JK Boots. Supporting those brands by helping customers manage their orders, subscriptions, and answering product-related concerns through platforms like Gorgias and Shopify.

In my previous roles, I’ve managed thousands of tickets, built customer service workflows from scratch, and even helped reduce response time by more than 80% by improving automations and communication templates.

I’m really excited about the opportunity to bring that same energy and care to a brand like yours, where I can support customers who truly love the product and the mission behind it.


Tool and software I used.

- Shopify
- Gorgias
- Zendesk
- Loop Returns
- Shiphero
- ViciDialer
- Avaya
- Cisco Finesse

Communication and Management Tool

- Slack
- Zoom
- Microsoft Teams
- Google Meet
- Microsoft word and excel
- Gsuite
- Notion

I am an eCommerce Support Specialist with more than 4 years of experience supporting eCommerce businesses. I help brands manage customer inquiries, Shopify orders, Gorgias tickets, refunds, shipping issues, and CRM workflows.