Genelyn

E-commerce Customer Support Specialist | Shopify | Gorgias | Redo | Email & Chat

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Overview

Looking for part-time work (4 hours/day)

at $4.96/hour ($480.00/month)

Bachelors degree

Last Active

July 16th, 2026 (2 days ago)

Member Since

February 26th, 2019

Profile Description

I am an E-commerce Customer Support Specialist with over 11 years of customer service experience across telecommunications, banking, and Shopify-based e-commerce.

For the past several years, I have supported a Shopify brand by providing email and chat support through Gorgias, assisting customers with order management, shipping inquiries, returns, refunds, exchanges, product recommendations, and policy-related concerns.

I am experienced in Shopify, Gorgias, Redo, Happy Returns, and Shipvine, and I enjoy resolving complex customer issues while delivering a positive customer experience.

I take pride in being dependable, detail-oriented, and proactive. I enjoy learning new systems quickly and collaborating with teams to improve customer satisfaction and operational efficiency.

I am currently seeking a long-term remote opportunity where I can contribute my experience while continuing to grow professionally.

Available for part-time or full-time remote work (20-40 hours per week).