Current Employment Status:
Hired Full Time on Mar 20, 2026
John
E-commerce, Customer Service , Customer Support Lead, Gorgias
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.97/hour ($1,152.00/month)
Bachelors degree
Last Active
June 24th, 2026 (today)
Member Since
March 21st, 2025
Profile Description
Customer-focused support professional with experience using Shopify, Gorgias, Loox, CommentGuard, and Slack to manage orders, resolve customer issues, handle disputes and chargebacks, and coordinate with suppliers. Contributed to building and optimizing Gorgias workflows through macro libraries, tagging structures, automation rules, and ticket routing. Skilled in balancing customer satisfaction with business goals, including retention, profitability, and brand protection. Experienced in supporting daily operations, inventory monitoring, and staff training while delivering effective, long-term solutions.
Top Skills
Customer Support » Ecommerce
Experience: 1 - 2 years
Customer Support » Ecommerce » Shopify
Experience: 1 - 2 years
Customer Support » Customer Service » Gorgias
Experience: Less than 6 months
Build and optimize Gorgias helpdesk for Drop shipping store - Fashion Niche, Improve Macro Library Impose Rules and Internal Notes Ticket Routing Structured Tag
Other Skills
Customer Support » Social Media Moderation
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Office and Administration » Documentation
Experience: 1 - 2 years
Customer Support » Customer Service » Chargeback Analysis
Experience: 1 - 2 years
E-Commerce » Product Analysis
Experience: Less than 6 months
E-Commerce » Supplier Sourcing
Experience: Less than 6 months
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Malolos, Bulacan
- Tests Taken
- IQ
- Score: 114
- DISC
- Dominance: 35
- Influence: 33
- Steadiness: 17
- Compliance: 15
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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