Virtual assistant / data entry / customer service

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 29th, 2024 (3 days ago)

Member Since

September 8th, 2020

Profile Description

I possess seven years of valuable experience in customer service. In my role as a 4-window chat support representative for a telecommunications account, I specialized in modifying customers' plans and providing detailed bill explanations. Additionally, I worked in a sales account, handling inbound calls for magazine subscription renewals, engaging in cross-selling and up-selling, assisting customers with delivery-related concerns, providing email support, and conducting outbound sales to encourage previous subscribers to re-subscribe.

Furthermore, I served as a Virtual Assistant for an apparel company, where I effectively addressed customer queries through email, managed inbound and outbound calls, and responded to chat messages on our social media platform to resolve customer concerns.