Mark
E-Commerce Customer Support Specialist VA | Shopify, Gorgias & Richpanel | Email
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.24/hour ($819.20/month)
Bachelors degree
Last Active
July 6th, 2026 (3 days ago)
Member Since
September 8th, 2020
Profile Description
Hi, I'm Mark!
I’m an E-commerce Customer Support Specialist with over five years of experience providing
What I Bring to Your Team:
• High-Volume Ticket Management: Efficiently handled 100+ tickets per day across
• Shopify Backend Expertise: Experienced in processing refunds, cancellations, order edits, and discount codes.
• Logistics & 3PL Coordination: Worked directly with shipping partners, including ShipMonk and Soapbox, to locate delayed packages and resolve delivery issues before they became chargebacks.
• KPI Focused: Committed to maintaining low First Response Times (FRT) and high customer satisfaction scores.
Tools & Platforms:
Help Desk: Gorgia & Richpanel
E-Commerce & Logistics: Shopify, ShipMonk, Soapbox
Communication: Slack
Available for full-time or part-time roles. Let’s connect to see how I can take the customer support load off your plate!
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Ecommerce
Experience: 5 - 10 years
Other Skills
E-Commerce » Shopify
Experience: 5 - 10 years
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Urdaneta city, Pangasinan
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 30%
- Influence: 15%
- Steadiness: 33%
- Compliance: 21%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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