Ecommerce Virtual Assistant | Shopify Customer Service Expert | Gorgias & Zendes

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

July 23rd, 2026 (yesterday)

Member Since

November 12th, 2025

Profile Description

Looking for a reliable Ecommerce Virtual Assistant & Shopify Customer Service Expert to keep your buyers coming back?

With over 7 years of dedicated experience in the e-commerce industry, I specialize in end-to-end customer support, order management, and retention that protects your revenue and boosts your brand loyalty.

Here is exactly what I bring to your store:

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Customer Support Excellence (Email & Chat) *
High-Volume Support: Expertly handle chat and email inquiries with clear, professional, and fast responses.
Proven Performance: Maintained a 4.9 CSAT rating (the highest on the team), with only 3 out of 303 surveys receiving a 1-star rating.

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Shopify Order Management & Logistics *
End-to-End Handling: Seamlessly manage order tracking, updates, cancellations, and complex logistics.
Accuracy-Driven: Ensure every step is handled accurately so your customers stay informed and confident in their purchase.

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Returns, Disputes & Chargebacks *
Revenue Protection: Proactively manage returns and disputes to minimize losses while keeping customers happy.
Low Refund Rates: Consistently maintain a stellar track record, averaging only 0–2 refunds per week.

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Customer Retention & De-escalation *
Calm & Solution-Oriented: Turn frustrated buyers into loyal, repeat customers.
Team Leader Metrics: Personally handled 43% of total store ticket volume while maintaining a 32.1% retention rate (consistently the highest in the team).

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Upselling Through Support *
Value-Driven Selling: Identify natural, non-pushy upsell opportunities during support conversations.
-Proven Revenue: Generated $1,000+ in additional monthly sales through customer support channels alone.

* Core Tools & Ecosystem Expertise *
Platforms: Shopify, Amazon Seller Central, Lazada
Helpdesks: Gorgias, Zendesk, Intercom, Richpanel
Apps & Marketing: ManyChat, Recharge, AppTrends, Thiio, Loop Returns
Operations: Lark (Sheets/Docs)

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What You Can Expect Fro ---------- : *
Fast Response Times: Keeping your first-response time (FRT) low.
Independent Problem Solver: Reliable, resourceful, and fully capable of working with minimal supervision.
Flexible Shifts: Ready to support your business, with a strong preference for US Eastern Time (ET) business hours.

My goal is simple: to deliver excellent Shopify customer support, maximize your customer lifetime value, and make your daily operations run smoothly.

Ready to streamline your store's support? Send me an invite or a message—I’d love to see how I can help your brand grow!