I am a remote Operations and Administrative Virtual Assistant with strong experience across UK property management, business operations support, accounts administration, and service/trades coordination. While I have specialist experience in UK property management, I am also open to supporting a wide range of business operations, admin, and back-office functions.

I am highly adaptable and comfortable working across different industries including real estate, trades, professional services, and general operations support roles.

UK Property Management Experience

I have hands-on experience supporting UK residential property management operations, including:

Service charge and ground rent management
Council tax and utilities registration
Rent reviews, rent increases, and issuing notices
HMO and selective licensing compliance support
Tracking compliance certificates (EICR, EPC, Gas Safety)
Tenant and landlord communication
Rent arrears follow-up and dispute handling
Strong understanding of UK Renters’ Rights legislation and compliance requirements

I understand the importance of accuracy, compliance, and structured communication in regulated property environments.

Operations & Administrative Support (Core Strength)

In addition to property management, I provide strong operations admin support across different business types, including:

General business operations and workflow support<8efe80624d780eba0c6493ec45140364>Email and calendar management
Data entry, CRM updates, and reporting
Document control and file organisation
Process coordination and task tracking
Executive and administrative assistant support

I am experienced in supporting remote teams, business owners, and operational workflows to improve efficiency and organisation.

Service & Trades Coordination (ServiceM8, Tradify, Fergus, Simpro Experience)

I also have experience supporting service-based and trades businesses using (ServiceM8, Tradify, Fergus, Simpro, including:

Job scheduling and workflow coordination
Tracking maintenance jobs and progress
Liaising with clients, tenants, and contractors
Updating job statuses and records
Supporting operational communication between field and office teams

This has strengthened my ability to manage fast-paced operational environments and service delivery workflows.

Accounts & Admin Support

I provide reliable virtual assistant accounts and admin support, including:

Accounts payable and receivable
Invoice processing and reconciliation support
Basic bookkeeping assistance
Data entry and reporting
Administrative support for finance and operations teams
Key Skills (SEO Optimised for OnlineJobs Search)
Virtual Assistant (VA)
Operations Assistant / Operations Support VA
Administrative Assistant (Remote)
Property Management Virtual Assistant UK
Real Estate Virtual Assistant
Business Support Specialist
Accounts Payable & Receivable
Bookkeeping Support
CRM Management
Data Entry & Admin Support
ServiceM8 Coordinator
Maintenance Coordination
Tenant & Client Communication
Workflow & Process Support

About Me

I am a reliable, proactive, and highly organised remote operations and virtual assistant professional. I am comfortable working independently and managing multiple responsibilities across admin, operations, property management, and accounts support.

I am currently open to long-term or part-time remote roles, including:

Operations Assistant
Admin & Business Support VA
Property Management VA
Real Estate Assistant
Accounts/Admin Support Roles

About Me

Highly motivated and results-oriented Process Integration Specialist with a strong background in Australian Real Estate support and high-precision administrative services. I specialize in the technical side of property management, ensuring that complex workflows, task checklists, and communication templates are accurately integrated into agency CRM systems.

With a proven track record in PropertyMe, Property Tree, Console Cloud, and Ailo. My experience as an Admin Support for an AU Smoke Alarm company has given me a deep understanding of compliance and work-order management using SimPro, while my background in General Transcription across Legal, Medical, and Business fields ensures that my data entry is 100% accurate and professional.

I am a dedicated professional who thrives on organization, integrity, and delivering high-quality work to enhance your team's efficiency. Let's achieve great results together!

Key Expertise & Experience
• CRM Integration & Data Management: Expert at uploading and configuring task checklists and email templates in PropertyMe, Property Tree, Ailo, and Console Cloud.

• Property Services Admin: Extensive experience managing work orders, setting up jobs from Microsoft Outlook, and navigating SimPro for trade-based real estate services (Smoke Alarms).

• High-Precision Transcription: Proficient in delivering accurate transcripts for Business, Education, Legal, and Medical projects.

• Communication & Tech Stack: Expert in Microsoft Outlook/Teams, Google Workspace, Airtable, Slack, and Discord .

• Australian Market Specialist: Familiar with AU-specific business etiquette, regional tones, and property management compliance.

Technical Skills
• Real Estate Platforms: SimPro, PropertyMe, Property Tree, Ailo, Console Cloud (ReappitPM)

• Administration: Workflow Integration, Data Entry, Transcription (General/Legal/Medical), Calendar Management

• Tools: Airtable, Xero (Trained), Outlook, Google Workspace, Discord , Slack

I help executives and operations teams stay organized, keep installation projects on track, and ensure business systems run smoothly.

With experience supporting fire alarm and life safety operations, I specialize in installation scheduling, project coordination, and operational support that keeps teams aligned and projects moving forward.

What I Can Help With:

Operations & Project Coordination
• Track installation progress and coordinate project timelines
• Schedule installations and maintain job workflows
• Manage project trackers and operational data in ClickUp and Simpro

Systems & Operational Support
• Convert quotes to jobs and create purchase orders in Simpro
• Register and manage installed devices in Honeywell Connected Life Safety Services (CLSS)
• Maintain accurate operational records and reporting

Executive & Administrative Support
• Calendar and meeting coordination
• Document preparation and internal communication follow-ups

Sales & Growth Support
• Assist in preparing client proposals and presentations
• Create marketing and presentation graphics using Canva

I focus on keeping operations structured, projects organized, and teams informed so leadership can focus on growth and delivering results.

If you need someone who can support both operations and executive workflows, please reach out. I would be happy to discuss how I can support your team.

Experienced Project Coordinator with a strong background in administrative support and project management. Proficient in simPRO for scheduling, job tracking, quoting, invoicing, and coordinating field and office operations. Skilled in managing project documentation, liaising with clients and contractors, organizing workflows, and ensuring tasks are completed accurately and on time. Highly organized, detail-oriented, and committed to delivering efficient support to keep projects running smoothly.

Experienced in SIMPRO, Virtual Assistant, Quality Analyst, and Customer Service Professional with extensive experience in administrative support, customer service, quality monitoring, reporting, and team collaboration. Skilled in Simpro job management, data entry, inbox management, and performance evaluation. Strong communication, problem-solving, and organizational skills with attention to detail. I managed email inboxes and calendars, coordinated schedules, performed data entry, maintained records, and supported daily business operations. I also worked extensively with Simpro, creating service jobs, preparing quotations, processing invoices and receipts, and assisting with workflow management. These responsibilities required strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities while meeting deadline. Email : olayvarojen@gmail.com

SimPRO Experienced |Operations VA |Certified Financial Management Specialist | Magna Cum Laude Graduate

I help growing service businesses streamline their backend operations, coordinate complex logistics, and keep their financial tracking razor-sharp. If your daily workflows, technician schedules, or project tracking are getting chaotic, I bring the technical structure and high-level precision needed to keep your business running flawlessly.

Core Expertise I Bring to Your Team:

SimPRO & Logistics Management: Hands-on experience managing end-to-end service lifecycles. I handle creating, scheduling, and dispatching service jobs/multi-stage projects, tracking job progress, managing technician logs, and streamlining contractor logistics via SimPRO.

Financial Operations: Certified Financial Management Specialist. Experienced in generating/issuing Purchase Orders (POs), cross-referencing supplier invoices, accurate job costing, processing payroll, tracking expenditures, and managing liquidations.

High-Stakes Public Administration: Over 3 years of experience managing complex executive documentation, procurement pipelines, regulatory compliance, and secure digital records at the City Mayor's Office.

Education & Credentials:

BS in Business Administration (Major in Financial Management) – Graduated Magna Cum Laude

Certified Financial Management Specialist

Ready to get hours back in your workweek and get your operations fully organized? Send me a message, and let’s discuss how I can support your business growth.

I am a detail-oriented and highly reliable Client Services Administrator with over 7 years of professional experience supporting companies in the construction, legal, and telecommunications industries.

Since October 2025, I have been providing administrative support for an Australian retail shopfitting and construction company, supporting both the Projects and Accounts teams while working directly with clients. I work closely with Project Managers to ensure all project documentation is properly organised and managed before, during, and after each project. This includes preparing and coordinating documents for submission to Building Surveyors to initiate projects, ensuring Site Managers update project photos and site diaries in Procore, and collecting subcontractor compliance and sign-off certificates required for final submission and project handover.

I also coordinate administrative requirements such as site inductions and documentation requests from different project locations and shopping centres where projects are taking place. In addition, I support the Accounts team by managing the accounts inbox, uploading supplier invoices, issuing head contract invoices to clients, and responding to or forwarding email queries to the appropriate personnel. I also prepare the weekly Accounts Receivable report for the company’s accountant and assist with financial processes using Xero.

From April 2023 to October 2025, I supported an Australian construction company where I managed sales and purchase invoices using Simpro, VendorCafe, and Xero, ensuring invoices were uploaded, tracked, and reconciled accurately to support efficient financial operations.

Previously, I worked for a Shared Services company, Reed Elsevier (RELX), as a Content Collection Specialist for LexisNexis, where I ensured competitive legal content was captured and published in real time. I also led the startup of a Canadian legal document collection team.

I also have a strong background in customer service, having worked with Verizon clients as their first point of contact, assisting with billing inquiries, technical issues, and product upselling.

My background in Mass Communication and internship experience at ABS-CBN further strengthened my attention to detail, multitasking abilities, and collaboration skills in fast-paced professional environments.

Versatile Virtual Assistant & Bookkeeper

Mel Panganiban -Cananua
Virtual Assistant | Bookkeeper | Business Support Specialist

Why Clients Choose Me
Cost-Effective & Tech-Savvy
High-Speed Internet, Power Stability & Reliable Equipment
Time Zone Alignment & Data Security

With 4+ years of experience in executive assistance, administrative support, and bookkeeping, I help business owners save time, stay organized, and focus on scaling their business.

My Expertise

Jill of All Trades
- Inbox & calendar management
- Data organization & admin support

Bookkeeping Pro
- Accounts payable/receivable
- Payroll & bank reconciliation
- General accounting
- Tools: QuickBooks Online, Xero, Simpro, Tradify

CRM Manager
- Optimize & maintain CRM systems
- Strengthen customer relationships

Database Manager
- Keep data safe, accurate, and accessible

Calendar & Email Manager
- Scheduling mastery with Microsoft 365 & Google Workspace
- Inbox organization & client communication

Project Manager
- Task & project tracking with Asana, Trello, Kartra, Basecamp

Creative Touch
- Basic Graphic Design with Canva
- Social media & marketing graphics

Lead Generation
- Market research & prospecting
- Quality leads to grow your business

Industries I Support
I have hands-on experience supporting professionals and businesses in:
- Construction
- Electrical
- Plumbing
- Airconditioning
- Engineering
- Security
- Real Estate
This industry-specific exposure means I understand project workflows, job costing, supplier/vendor coordination, and sector-specific software—making me an asset to your team.

Software:
For Trades and Construction:
Xero
Quickbooks Online
simPRO
Tradify
Ascora
Service Titan

For Real Estate:
Quickbooks Online
Clearing
Buildium

Client Testimonials

“Mel was a lifesaver. When the pandemic hit we had to re-organize the business, engage new initiatives, and learn new ways of serving clients. From producing podcasts, loading books I had written on Amazon, producing invoices, sending invoices, proofreading content, researching, doing design work, and virtually any task you can think of—Mel became the swiss army knife our organization needed. She was eager to learn, dedicated herself to do great work, and made sure to communicate as needed and necessary. Mel can be the missing team me mber you need.”
— Chris McAlister, Founder of SIGHTSHIFT

“Mel consistently demonstrated exceptional organisational skills, a strong work ethic, and reliable performance. She managed our financial records, processed invoices, and ensured that all bookkeeping tasks were completed accurately and on time. Her attention to detail contributed significantly to the accuracy of our financial reports and the overall efficiency of our operations. One of Mel 's standout qualities is her responsiveness. She is a dedicated worker and always attends to tasks promptly. Throughout her tenure with us, Mel proved to be hardworking and reliable. I wholeheartedly recommend Mel for any bookkeeping position they pursue in the future.”
— Cass Smorgin, CFO of Smokeshield Security Australia

Let’s Work Together
Looking for a reliable VA who can handle the back-end of your business while you focus on growth? Message me!

Your Success = My Mission. Let’s make it happen!

For nearly five years, I have served as a dedicated Virtual Assistant supporting Electrical & Plumbing based in Australia, providing comprehensive support to multiple clients and diverse businesses. My responsibilities have encompassed meticulous email and calendar management, efficient service job invoicing, and strategic posting of job advertisements on platforms such as SEEK and Expr3ss. I am also proficient in email clearing/pre-clearing for job invoicing and utilizing tools like simPRO and Xero for streamlined financial operations. My commitment to professionalism and passion for my work ensures the delivery of high-quality support that significantly contributes to business success.

Professional Skills:

• Administrative Management
• Scheduling
• Customer Service
• Microsoft Word & Excel formatting spreadsheets
• simPRO Digital Forms
• Job Management Software (simPRO)
• Invoicing/ Financial Statements Checking (Xero)
• simPRO Digital Forms
• Digital Record-Keeping
• Data Formatting / Clean-Ups
• Posting job adverts in SEEK and Expr3ss

Knowledgeable in using SimPRO software for processing of quotes, jobs and invoices. I also have experience in updating catalogues, timesheets, customers' assets, recurring jobs, stocks, and suppliers' invoices. I also do basic bank reconciliation using Xero.

Hi I'm Marjorie Centillas a civil engineering graduate been working as a Assistant Project Manager in a construction. Been experienced in quantity take-off, quantity surveying, estimating, Planswift, Microsoft Project and autocad before I became on my position now.
My experience in construction management and strong quantitative skills make me an excellent candidate for the position. I was a cost engineer in my previous company for 5 years. In this position, I audited the entire cost estimation and fulfillment processes, creating new procedures that saves the company expenses on the project. This experience taught me the importance of innovation and critical review in the surveying process. Along with my experience, I bring strong technical and interpersonal skills to hid position. My skills in Microsoft Excel and a range of project management tools help me keep details records and create accurate cost projections for builds of all sizes. More importantly, I have excellent collaboration skills and am fluent in English, which allows me to communicate effectively with construction managers and vendors. I am available for an interview anytime. Please feel free to contact me if you have any questions about my qualifications. Thank you for your time and consideration and I look forward to speaking with at the your earliest convenience.

Virtual Executive Assistant with 5 months of remote experience supporting executives in a trade business in NSW. Strong organizational skills, integrity, and adaptability have enabled me to quickly master the role. I efficiently manage schedules, coordinate appointments, and handle multiple tasks to keep operations running smoothly. With 2 years of experience as a Sales Associate and proficiency in SimPro, I’m committed to staying organized, communicating clearly, and providing dependable support. My ability to prioritize and adapt in a fast-paced virtual environment makes me a valuable asset. Additionally, I deliver accurate job quotes, manage scheduling, ensure clear job scopes, prepare equipment, and coordinate with suppliers and subcontractors to support project completion.

I am an experienced Virtual Assistant and Remote Office Administrator specializing in operations support, CRM management, and backend workflow coordination.

Currently supporting an electrical services company, I handle:

• Drafting and sending client quotes
• Job setup and scheduling technicians
• ServiceM8 and Simpro job management
• GoHighLevel (GHL) pipeline cleanup and lead tracking
• Purchase orders and invoice processing
• Electrical safety check documentation
• Client and tenant communication

I ensure systems stay organized, records are accurate, and workflows run smoothly.

In addition, I have experience in lead generation and data research, including database cleanup, validation, and CRM updates using tools such as LinkedIn Sales Navigator and Apollo.io .

I hold a Bachelor’s degree in Business Administration major in Management Information Systems, allowing me to understand both operational processes and system optimization.

I am detail-oriented, proactive, and committed to long-term remote work. I thrive in structured environments where efficiency, accountability, and reliability matter.

Open to roles in:
• Operations Administration
• CRM & Workflow Management
• Executive Assistance (Operations-focused)
• Data & Reporting Support

Looking for a stable, long-term position where I can contribute to business growth and streamlined operations.

I am a versatile professional with extensive experience in administrative support, lead
generation, and social media management. My roles have included managing daily
administrative tasks, supporting C-suite executives, and enhancing productivity through efficient
organization and communication. I excel in managing calendars, maintaining social media
profiles, and supporting marketing and sales efforts. I also have experience in creating
quotations using tools such as Simpro for security technology at Xanten Technologies, Better
Proposals for video productions at Pixflix Productions and Blindmatrix for blinds and curtains
manufacturing at Unique Curtains. My proficiency in CRM management, event coordination, and
basic design work is supported by extensive experience with tools such as Apollo, Better
Proposals, Buffer, Canva, Clockify, DocuSign, Dropbox, Hootsuite, Hubstaff, Intercom, Jotform,
JustCall, LastPass, LinkedIn Sales Navigator, Mailchimp, Notion, Pipedrive, SalesSQL, Slack,
Trello, Xero, Zendesk, Microsoft Office, and Google Workspace. Additionally, my skills in
LinkedIn outreach, community management, and database updates will be valuable in ensuring
the smooth functioning of the client's business operations.

As Virtual assistant, I am eager to join a dynamic and fast-paced environment where I can leverage my exceptional managing, keeping up to date with new trends, posting photos & videos, email handling, troubleshooting, cold calling, and problem resolution skills to drive results. With a proven track record of handling high volume inbound customer calls, I excel at providing top-notch customer service and ensuring seamless communication. I am seeking a freelance opportunity that allows me to utilize my strong organizational, multitasking, and communication skills to deliver exceptional support and contribute to the success of the organization.