Customer service professional with experience in technical support, banking and fraud analysis, and insurance customer service. Skilled in troubleshooting technical issues, handling customer accounts, processing claims and billing transactions, and resolving customer concerns through voice and non-voice support. Strong communication, problem-solving, and multitasking abilities with a commitment to delivering excellent customer service and maintaining customer satisfaction.

Medical Biller & Coder and Appointment Setter

Need help in Managing Medical Billing & Patient Appointments? I've got you covered.

KEY SKILLS:
• Medical Billing & Coding
• EHR Management
• Claims Processing & Submission
• Insurance Verification
• Payment Posting
• Appointment Setting & Scheduling
• Data Entry & Record Management
• Customer Service & Patient Communication
• Administrative Support
• Multitasking & Time Management
• Attention to Detail
• Problem-Solving Skills
• Microsoft Excel, Word & Outlook
• Google Workspace

TOOLS I USE:
• ChiroTouch
• GoHighLevel
• Nextiva
• WhatsApp
• Provider Portals (Availity, Noridian, NV Medicaid, HPN, UHC, UMR, Silver Summit, etc.)
• Signal
• Connected Mind (for mental health preventative screening)

I’m a detail-oriented Virtual Assistant with experience supporting US-based clients in customer support and dental billing operations. Over the past 3+ years, I’ve handled high-volume email and chat support, insurance claims processing, payment posting, refund management, and order tracking while maintaining accuracy and fast turnaround times.

In customer support, I managed 50–100+ inquiries daily, maintained quick response times, and improved customer experience by reducing repetitive shipping-related concerns through proactive communication and workflow improvements.

In dental billing, I processed Medicaid and insurance claims, posted insurance and patient payments in Curve Hero, and supported billing workflows to help reduce reimbursement delays and improve operational efficiency.

I’m comfortable working independently, following SOPs, managing deadlines, and communicating with US clients across different time zones. I’m also experienced with tools such as Curve Hero, Zendesk, Shopify, Google Workspace, Slack, Microsoft Teams, Canva, and AI productivity tools like ChatGPT and Gemini.

I’m currently looking for long-term opportunities where I can contribute to customer experience, administrative operations, healthcare support, or back-office workflows while continuing to grow with the team.

I help healthcare providers and clinics manage appointment scheduling, patient coordination, insurance verification, claims support, and administrative workflows. I have experience supporting optometry, healthcare, and customer service operations while handling high-volume communication with accuracy and professionalism.

I am proficient in OD Office Pro, Athena Health, RingCentral, Avaya, Google Workspace, Google Sheets, Slack, Asana, Grammarly, ChatGPT, Canva, Microsoft Office, and CRM systems.

As an Optometrist VA at LivingHope Vision Clinic, I managed scheduling, follow-ups, referrals, prescription refill requests, patient reminders, and records management for 20+ patients daily while pre-booking 30 to 40 appointments per day to support continuity of care and smooth clinic operations.

At Quantrics, I managed 30+ daily customer cases involving billing disputes, refunds, order processing, and account updates while maintaining a 95% CSAT score, exceeding sales targets by 10%, and ranking within the Top 10% of global agents.

At Concentrix, I handled 40+ daily healthcare inquiries involving benefit verification, claims resolution, HIPAA-compliant documentation, and provider support while maintaining 98% documentation accuracy.

I am available for full-time work, 40 hours per week, and flexible across US, UK, and AU time zones.

I value consistency, professionalism, attention to detail, and long-term collaboration. I am committed to providing reliable support that helps healthcare teams improve workflow efficiency and patient experience.

I am a highly motivated and detail-oriented individual aspiring to build a career as a Virtual Assistant. While I may not have direct experience in this field yet, I bring strong organizational skills, a willingness to learn, and a commitment to deliver quality work.

I am dependable, adaptable, and able to follow instructions carefully while also taking initiative when needed. I value clear communication and strive to complete tasks efficiently and accurately. I am open to training and feedback to continuously improve my performance.

I am excited about the opportunity to support clients with administrative tasks, data entry, scheduling, and other assistance needs while growing professionally in this field.

I am a highly motivated and detail-oriented professional with over 9 years of experience in customer service, healthcare billing, insurance operations, and quality auditing. My expertise includes handling customer inquiries, policy administration, claims processing, and strict compliance with HIPAA standards. I am also skilled in quality monitoring, coaching, and process improvement to help teams deliver excellent results.

I want to be known as a reliable, adaptable, and results-driven worker who consistently goes above and beyond expectations. Recognized as a top performer in my previous roles, I take pride in providing accurate, efficient, and customer-focused support while maintaining professionalism and confidentiality. My goal is to bring the same level of dedication and excellence to every client I work with.

Insurance Professional: 7yrs in Claims Insurance Processing and Documentation; 1yr Licensed Financial Consultant. Experienced in Client Support and Orientation Facilitation.

Helping busy professionals stay on track and in control. I bring 7+ years of experience supporting businesses with:

– Email and calendar management
– Invoice processing and billing
– CRM maintenance and setup
– Organized file handling and data entry
– Day-to-day admin support
- Pull high-demand tickets fast using multiple browsers and virtual queues
- Adjust pricing in real time based on market trends and competitor moves
- Track inventory in Google Sheets or Excel with 100 % accuracy
- Ensure smooth fulfillment from purchase to delivery
- Avoid costly mistakes by staying focused and detail-oriented
- Support during onsales, presales, and last-minute drops
- Communicate clearly and meet tight deadlines

Reliable, efficient, and detail-driven.
Your Journey, My Commitment!

Let's Connect!<8efe80624d780eba0c6493ec45140364>Email: -----------
WhatsApp: -----------

Your Virtual Ally,
Daryl Gray Belen

Hi, I’m Jowel, a Medical Virtual Assistant with 4+ years of experience supporting US healthcare providers, including BCBS accounts.

I specialize in Revenue Cycle Management (RCM), medical billing, and insurance verification. I help clinics reduce claim denials, improve claims processing, and manage administrative workflows efficiently.

What I can help you with:
- Insurance Verification and Eligibility Checks
- Medical Billing and Claims Processing
- Denial Management and Appeals
- Revenue Cycle Management (RCM)
- Patient Scheduling and Coordination

Results:
- Reduced claim denials from around 18% to 8%
- Processed 20 to 30 claims daily with high accuracy
- Improved first-pass acceptance by 25% or more

I am reliable, detail-oriented, and ready to start immediately.

Thank you,
Jowel Moran

Reliable and detail-oriented professional with experience in customer service and quality assurance. Skilled in communication, adaptable to new tools, and committed to delivering high-quality results on time.

A Nursing Graduate. Career revolves around the Healthcare/Insurance Industry. Have 10 years total experience working locally and abroad.

Notable skills include Customer support, Medical Scribe/Transcription, Health care coordination, Provider correspondence, EHR/EMR and ICD/CPT familiarity, Claims Administration, Appointment Scheduling. Experience in Patient chart migration and update, live scribing on Ophthalmology/Optometry, transcribing notes on patients with renal problems.

Tech-savvy and familiar with tools or software such as MS office, Google Suites, Elevate, AdvancedMD, Nextech, Rcopia, eClinicalWorks, RingCentral.

Organized and detail-oriented, Excellent Communication Skills.

I help healthcare providers and businesses reduce workload, improve accuracy, and get paid faster.

I am a reliable and detail-oriented Virtual Assistant and Medical Billing Specialist with experience in handling administrative tasks, claims processing, and customer support.

I don’t just complete tasks — I help streamline operations so you can focus on growing your business.

What I can do for you:

Medical Billing (claims submission, insurance verification, payment posting, denial management)
Data Entry & Web Research (fast and accurate)
CRM Management (updating records, tracking leads) Email & Calendar Management
Customer Support (professional email/chat handling)

Why choose me?

High attention to detail (minimizing errors in billing & data)
Fast learner and tech-adaptable
Organized, reliable, and deadline-driven
Can work independently with minimal supervision

I am committed to delivering high-quality work that improves efficiency and supports business growth.

Let’s work together and make your operations smoother and more productive.

If you’re looking for someone reliable, detail-oriented, and easy to work with, I’d love to support your business.

I have over 7 years of experience in healthcare operations, quality assurance, and administrative support at Accenture. My background includes handling high-volume tasks, reviewing healthcare documentation, maintaining reports and spreadsheets, identifying recurring issues, and helping teams meet strict quality and performance standards.

As a Quality Auditing Associate, I conducted over 500 audits monthly while maintaining 100% accuracy. Over the years, I became known as someone people could rely on to stay organized, catch important details, and help improve workflows when operations became busy or overwhelming.

What I enjoy most about this kind of work is helping bring structure and organization to day-to-day operations. I understand how challenging it can be to manage emails, spreadsheets, follow-ups, reports, and administrative tasks all at once, and I genuinely enjoy helping make those processes more manageable and efficient.

I’m comfortable working independently, learning new systems quickly, and handling detail-heavy tasks with accuracy and professionalism. I communicate clearly, follow instructions carefully, and value long-term working relationships built on trust and consistency.

Here are some of the ways I can support your business:

Administrative & Operational Support
Data Entry & Spreadsheet Management<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Reporting & Data Organization
Quality Assurance & Accuracy Checks
Healthcare & Claims-Related Support
Research & Documentation Tasks
Workflow & Process Organization

I’m currently focused on building long-term relationships with clients who value reliability, professionalism, and someone who genuinely cares about doing quality work.

If that sounds like the kind of support you’re looking for, I’d love to connect.

Revenue cycle management - AR denial follow up

Handled medical billing - assisting patient in processing payments and posting it, and billing inquiries.

Experience in eligibility and benefits

Handles claims under provider and customer/patient

Also has experience as assistant secretary.

Reliable and detail-oriented Virtual Assistant with 6+ years of experience in healthcare operations, claims processing, customer support, and administrative tasks. BS Pharmacy graduate skilled in handling U.S.-based healthcare accounts, eligibility verification, claims management, email and calendar management, data entry, and client coordination. Proficient in Microsoft Excel, Outlook, SharePoint, and remote work tools. Known for strong communication skills, accuracy, adaptability, and delivering quality work in fast-paced environments.