Expert Order Management Specialist with Customer Service experience and 10 years’ experience in a fast-paced work environment. Skills include
the following:
• SAP Certified User
• Order management
• Customer Care
• Logistics and Supply Chain
• Bookkeeping
• Invoice Management
• Advanced Excel Skills
• Jira
•Confluence
•Salesforce
•EDI Workflow

Hi, I help businesses streamline their customer support and administrative operations so they can focus on growth while I handle the day-to-day communication, organization, and backend tasks.

With nearly 4 years of experience in banking (AMP Bank), BPO customer service, public records, and virtual assistant roles, I bring a strong foundation in handling customer inquiries, managing sensitive information, and supporting structured business processes in fast-paced environments.

I don’t just complete tasks,
I help keep your business organized, responsive, and professional at all times.

I can take full responsibility for:
- Customer support (email, chat, ticket handling)
- Managing inboxes and responding to client inquiries
- CRM updates and customer record management
- Administrative support and data entry
- Scheduling, follow-ups, and task coordination

Because of my banking background, I am highly detail-oriented, disciplined with processes, and experienced in handling confidential information with accuracy and care. I work efficiently with minimal supervision and adapt quickly to new systems and workflows.

What you gain by working with me:
- Faster and more consistent customer responses
- Reduced workload and operational stress
- Organized and structured communication systems
- Reliable support you don’t need to constantly manage
- Professional customer experience for your clients

I am currently open to long-term remote opportunities with international clients, especially in customer support and administrative roles. If you need someone dependable who can step in and immediately bring structure and reliability to your operations, I would be glad to support your business.


Watch my introduction: -----------

Dedicated and highly organized logistics and supply chain professional with nearly 8 years of experience in Airfreight and Ocean freight logistics, Order Fulfillment Freight Bill Audits and Customs Clearance Documentation. Expertise in coordinating and optimizing logistics operations ensures efficiency and cost-effectiveness throughout the supply chain. Proven ability to manage end-to-end logistics processes while cultivating strong 3PL & vendor relationships and ensuring compliance with
international trade regulations. Recognized for proactive problem solving, meticulous attention to detail, and a steadfast commitment to delivering exceptional service quality and on-time delivery, all while enhancing workflows through effective negotiation and relationship-building skills.


Experienced using these tools

ERP/SAP - NETSUITE, A2000, APPAREL MAGIC, CIN7 CORE, CIN7 OMNI
SPS COMMERCE EDI ORDER MANAGEMENT SYSTEM
TRUECOMMERCE
SCANSHIP ECOMMERCE DROPSHIPPING FULFILLMENT
CARGOWISE
FLEXPORT
WAREHOUSE MANAGEMENT SYSTEMS - SHIPBOB/ACCEM/RJW/DAVINCI/BLECKMENN US/BLECKMENN UK
LOGISTICS TRACKING SYSTEMS
FREIGHT & CARRIER PORTALS
TMS
DAT ONE
EXCEL/GOOGLE SHEET/EXCEL
ZOHO CRM
ZOHO BOOKS
ZOHO INVENTORY SYSTEM
PRODUCTION SHIPMENT TRACKING
MANUFACTURER COMMUNICATION MANAGEMENT
QUICKBOOKS FOR INVOICING
XERO FOR INVOICING
MYOB FOR INVOICING

New system? No problem! I'm hungry for new knowledge!
Long-term goals? I'm available!

Let me ease your everyday responsibilities and give you back your valuable time!
If you are interested in working with me, I am one invitation away.
Let's talk about your business. I'm excited to hear from you!

Your Go-To General Virtual Assistance

2 years as a Shopify Product Researcher 1 year as a Customer Support Specialist
Graduate of Bachelor's of Science in Information Technology

Product Researcher: Perform market research, evaluate customer behavior, and track competitor product trends to identify profitable products, potential competitors, and effective social media strategies.
Survey Specialist: Responsible for tracing and assessing multiple properties.
Customer Support Specialist: Handle customer inquiries with professionalism, resolve concerns effectively, and deliver clear solutions to ensure a positive customer experience.

Virtual Assistant Skills:
1. Administrative tasks
2. Shopify Management (Importing products using Oberlo, Product description)
3. Video and Image editing for products
4. File Management (organizing files)
5. Data Entry
6. Product Research 7. Customer Support

My experience in integration field spans over 6 years, which I have honed my technical skills through assisting our customer’s businesses by enabling integration between Information Management solutions and other enterprise applications/systems. I am particularly proud of my accomplishments in handling one of the biggest financial institution in U.S.A specifically CitiBank and logistic company called Matson Navigation, which allowed me to be more keen in creating integration setups as we are handling payment orders, shipping orders and other EDI business transactions.

I also have experience with XSLT for 2 years as Software Engineer where I used it to convert vendor’s data to their preferred XML output.

Critical thinkingTime-managementProblem-solvingElectronic Data Interchange (EDI) Knowledgeable in Mapping, Data tracking, EDI setup, and Connection (BIZ, Orchestration, TGSM-WU, SMG)Tools: Jira, Seibel, Trading Grid, Citrix, Cisco, jabber, Avaya, Zoiper, MS Office, MS Team, Google meeting, Zoom, WhatsApp.Providing customer service, and technical support (End to End user and B2B)

Dedicated Healthcare Specialist with a strong background in medical management and customer service excellence. Leveraging over 3 years of experience in the healthcare field, I have honed my ability to navigate complex situations with empathy and professionalism. My expertise in medical billing and coding, combined with comprehensive knowledge of healthcare regulations, allows me to ensure accurate and efficient patient care processes.

I excel at building rapport with patients, addressing their concerns with a compassionate approach, and guiding them through their healthcare journeys. With proven capabilities in communication and problem-solving, I work diligently to simplify the patient experience, ensuring clarity and understanding at every touchpoint. My goal is to bridge the gap between healthcare providers and patients, promoting a positive experience that fosters trust and satisfaction.

I am an EDI and ecommerce operations specialist with 9 years of experience supporting fast-paced environments and EDI-driven businesses. My focus is on improving operational efficiency, ensuring accurate order flow, and delivering fast, reliable customer support that directly contributes to smoother fulfillment and better customer experience.

I have extensive experience managing EDI transactions, order processing, and end-to-end ecommerce support. On the Shopify side, I handle customer inquiries, order tracking, refunds and replacements, and coordination with suppliers and fulfillment teams to ensure orders are completed accurately and on time. On the EDI side, I support transaction processing, issue resolution, and trading partner coordination to maintain seamless data flow between systems.

I work well in high-volume, fast-paced environments where accuracy, response time, and consistency are critical. I’ve collaborated closely with clients, vendors, and internal teams to resolve issues efficiently and prevent delays that can impact operations and customer satisfaction.

Core areas I support:
• EDI Operations, Transactions & Support
• Shopify Customer Support
• Ecommerce Order Management & Fulfillment Coordination
• Refunds, Returns & Dispute Resolution
• Email & Ticket Management (High Volume Support)
• Technical Troubleshooting & Issue Resolution
• Vendor / Supplier Coordination
• Data Entry, Reporting & Administrative Support

I bring a strong mix of reliability, adaptability, and problem-solving. I am highly trainable and quick to understand new systems and workflows. My approach is simple: learn the process, improve efficiency where possible, and provide consistent support that reduces workload and keeps operations running smoothly.


*Colossians 3:17*

I can troubleshoot EDI translation error and do a map enhancement. I also manage AS2 connection setup and FTP setup. I have a basic background in sql query and SAP orders. I directly communicate with clients if they have EDI related issue. Tools: EDI Gentran, EDI Sterling, Axway B2Bi, VL trader, Filezilla, Putty, Oracle. I am currently taking online courses for Boomi Integration Developer.

Excellent Analytical skills

Web and Graphic Designer for Fisheyes LTD creating and updating graphic and website designs for clients using Wix, Wordpress/Elementor.

Worked in EDI production support environment with respond to alerts generated
for any point of failure within clients’ solution. Supports day to day for clients including i----------- management, problem
management and request management as applicable. Coordinates queries to clients by responding immediately to all emails. Provides periodic updates until i----------- has been resolved. XML, Webservices, RH Linux and Microsoft SQL Server. Well versed in the following protocols: AS2, FTPS, SSL, SSH networking, VANs and has an exceptional knowledge of EDI, XML, X12, EDIFACT, Flat File standards.

Worked as a Quality Assurance Software Engineer in Accenture.
Knowledgeable in using HPALM - HP UFT, MySQL, PLSQL, MSSQL.

Home based Graphic Designer. Adobe Photoshop and Adobe Illustrator.

Proficient in Microsoft Excel and Word.

IT Project Lead for Les Sawyer Insurane Agency Inc. - Handles Form Automation using Jotform, Zapier, Docusign, SignNow, Google Suites, Wix, GoDaddy Etc

Fifteen years of experience in analysis, development, testing and support of EDI B2B mapping
applications in Enterprise Application Integration.

I’m a Social Media Marketing Specialist and Virtual Assistant with 5 years of proven success in growing brands through strategic, creative, and results-driven marketing. I help businesses—from service-based to product-based—boost visibility, strengthen online presence, and increase engagement across platforms.
With a solid foundation in business development and experience in lease marketing, food retail concept development, business planning, and real estate market research, I bridge strategy and creativity to move brands forward.
I’ve successfully worked with:


Real estate professionals, builders, and brokers


Sports & fitness accounts


Food & beverage brands


Design and creative companies


Service-based businesses


Services I Offer


???? Social Media Management (Facebook, Instagram, TikTok, LinkedIn, Pinterest, X)


???? Content Creation (graphics, captions, carousels, reels, short-form videos)


???? Digital Marketing Campaigns (organic & paid)


???? Engagement Strategies & Community Building


???? Lead Generation & List Building


???? Branding Design (logos, brand kits, templates)


???? Retail Marketing & Operations Support


???? Market Research & Competitor Analysis


???? Video Editing (Reels, TikTok, YouTube Shorts using CapCut, Opus)


???? Graphic Design (Canva, Photoshop)


???? Email Management & Calendar Management


???? Admin Support (data entry, CRM updates, document preparation)


???? Storytelling & Storyselling content for service-based industries


???? Performance Analytics & Reporting


What Sets Me Apart

I combine storytelling, data-driven strategies, and industry-specific experience to help brands not only get seen but remembered. Whether it’s translating complex real estate details into engaging posts, showcasing sports achievements, promoting F&B launches, or elevating creative brands—I craft content that connects, educates, and converts.

I am a detail-oriented and reliable General Virtual Assistant specializing in data entry, web research, and administrative support. I have hands-on experience with Excel, Google Sheets, and document formatting, ensuring that all data is organized, accurate, and delivered on time.
Aside from admin tasks, I also have beginner-level skills in video editing for short-form content, making me versatile for businesses that need both office support and creative assistance. I value clear communication, confidentiality, and efficiency in every task I handle.
I am eager to contribute to a long-term role where I can help lighten workloads, manage data efficiently, and support your team’s goals.

I want to be known for my strong work ethic and reliability. I believe that consistency and accountability are foundational qualities that contribute to the success of any organization. Whether faced with routine tasks or more complex challenges, I want to be seen as someone who can be counted on to complete work on time and to the best of my ability. I value the importance of meeting deadlines and ensuring that my work is thorough and accurate, showing that others can trust me with responsibilities.